Request a refund for a Google Play purchase

Follow the instructions if:

• It’s less than 48 hours since you bought an app or made an in-app purchase, you can request a refund through Google Play.
• You bought music, movies, books, or other content, you may be able to request a refund after more than 48 hours (check policy below).

You’ll usually get a decision within 1 business day but it can take up to 4 business days.

Request a refund

1. Open a mobile browser (like Chrome).
2. At the top, enter play.google.com. 
3. Tap Menu  Account  Purchase History.
4. On the order, select Request a refund or Report a problem and choose the option that describes your situation.
5. Complete the form and note that you would like a refund.
6. You will see a message saying "Thank you for sharing your concerns." You'll then get an email with your refund decision. You’ll usually get this within 15 minutes, but it can take up to 4 business days.

 

Note:

• If you have multiple refund requests, repeat these steps for each thing you bought. 
• If you don't see the order, you may have bought it using a different Google Account. Learn how to switch accounts.

 

Report charges from someone you don’t know

Important: Check whether a family member or friend used your payment method to make the purchase. They can lose the ability to pay using Google after your claim is verified.

If you see a charge from Google Play that you didn't make and wasn't made by anyone you know, report the charges within 120 days of the transaction.