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If you’ve recently been signed out of your account, sign back in using your usual username and password at https://accounts.google.com. If you can’t remember your password or can’t sign in for another reason,  go here to recover your account password. For security reasons, our support agents are unable to assist with password issues.

Contact Google Play support

If you’re having issues using Google Play, we’re here to help. You can look for answers in our help center, post questions for our experts, or contact our support agents by phone, chat, or email.  

Find your answer online

Contact our support team

If your issue still isn't resolved, contact our support team. To speak to us on the phone, follow the instructions below. If the option is available, select request a call and we’ll call you.

  1. Select Contact Us in the top right corner of this page.
  2. Sign in using your Google Account details. 
  3. Choose the product you’re contacting us about.
  4. Choose your issue. 
  5. Select a contact option. You may see 3 options, but not all options are available for every issue:
    • Request a call
    • Chat 
    • Email

If you can’t sign in, or have any problems getting in touch, see other contact options

Languages with support specialists vary by product

You can choose the language of the support specialist you're connected to. But the languages available for each product vary.

At the bottom of this page, look for the drop-down menu of language options. Select the language you prefer and then select Contact Us in the top right corner of this page.

Apps & Games Android

Arabic, Chinese (Hong Kong, Traditional), Danish, English, Finnish, French, German, Indonesian, Italian, Japanese, Korean, Malay, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish

Books Play Books

Chinese (Hong Kong, Traditional), Danish, English, Finnish, French, German, Indonesian, Italian, Japanese, Korean, Malay, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish

Movies Google Play Movies

Chinese (Hong Kong, Traditional), Danish, Dutch, English, Finnish, French, German, Italian, Indonesian, Japanese, Korean, Malay, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai

Music Google Play Music Icon

Danish, Dutch, English, Finnish, French, German, Italian, Japanese, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish

Newsstand Google Play Newsstand

Chinese (Traditional), Dutch, English, French, German, Italian, Japanese, Korean, Malay, Polish, Portuguese, Russian, Spanish, Thai, Turkish

Google Play gift cards and promotional codes

Chinese (Hong Kong), Danish, Dutch, English, Finnish, French, German, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Spanish, Swedish, Turkish

Dan is a Google Play expert and author of this help page. Leave him feedback below about the page.

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