As part of an agreement with the US FTC, Google made refunds available to US account holders who were billed for unauthorized in-app charges placed by a minor between March 2011 and November 18, 2014.
The consumer redress period under the FTC's consent order expired on December 2, 2015. You can no longer submit new refund requests under Google’s agreement with the US FTC. Refund requests submitted before the deadline will be reviewed and processed as normal. The information below applies to refunds that were requested on or before December 2, 2015.
Information on refund requestsCan I request a refund under the FTC consent?
The deadline for refund requests was December 2, 2015. You can no longer submit new refund requests under Google’s agreement with the US FTC.
After you submit a refund request, Google will review your request and contact you via email about your refund status or if we have any additional questions. Emails will be sent to the email address you provided when submitting your request.
Wherever possible, we'll refund purchases to the original payment method. You can review your payment method for all Google Play charges using Google Pay.
If we can't issue a refund to your original payment method, we'll send a check to the address you provided when you submitted your request.
Wherever possible, refunds will be issued within several days following review of your request, but this may take longer depending on your bank or other payment institution. If we need to mail a check, it may take up to 30 days to arrive.
Google has partnered with Gilardi & Co LLC to mail checks to users as needed. Gilardi & Co LLC will have the most up-to-date information regarding check statuses.
If you have questions about the check process or the status of your check, please contact Gilardi & Co LLC at 888-286-6032.
Prevent unauthorized purchasesHow can I prevent future unauthorized purchases?
You can set up password protection on Google Play to monitor and control the content that can be accessed from your account.
Google strives to provide you with the best experience possible across all of our products and services. We take pride in giving you the tools to use Google Play the way you want, including the ability to control how you authorize purchases on your account.