Refund & cancellation policy for Google Play Music All Access
When you subscribe to Google Play Music All Access, your subscription will automatically renew and you will be charged for the next billing period at the start of each monthly billing cycle. If you want to cancel your subscription, you must cancel through Google Play Music All Access before the end of your current billing cycle to avoid being charged for the following billing period.
To cancel your subscription to All Access
- Using a web browser, click the gear icon on All Access.
- Click Music settings.
- Select the Cancel option located alongside your next billing date.
- Complete the cancellation steps to unsubscribe from All Access.
Your subscription cancellation will be effective at the end of the current billing cycle. You will have access to your subscription content until the end of the billing cycle. After your subscription has been canceled, you will no longer have access to your Google Play Music All Access subscription content.
Once the monthly subscription fee has been charged at the start of a new billing cycle, that charge is final, except that you will have 7 working days (10 days for users in Italy; 14 days for users in Portugal) from the start of your first paid billing cycle to cancel your subscription for a refund. If Google grants to you a refund for a music subscription, the refund amount will be pro-rated to reflect remaining term of the subscription. Please note that the foregoing cancellation right does not apply after a free trial. If you’ve signed up for a free trial, you can cancel your trial at any time during your free trial period and you will not be charged.
We will provide you with a refund for sales of defective music products, as described in the Google Play Terms of Service.
Please note that canceling a subscription will not retroactively refund subscription payments. Previously charged subscription fees cannot be prorated based on cancellation date. For example, if you purchased a monthly subscription on December 1 for $9.99 and cancel your subscription on December 20, you will have access to the subscription until December 31 and will be charged the full $9.99 for the month of December. After canceling your subscription, you will not be charged another monthly subscription fee unless you re-purchase a subscription of $9.99 on January 1.
Except as otherwise stated above, once you download or stream any music made available through your Google Play All Access subscription, you no longer have the right to cancel your subscription, unless the music is defective (as described in the Google Play Terms of Service).