Username & password errors

The most common cause of username and password errors on Google Play is that your account uses 2-step verification, but you haven’t set up an application-specific password for your mobile device.

What is two-step verification?

2-step verification adds an extra layer of security to your Google Account. In addition to your username and password, it asks you to enter a code during sign in that is sent to you via text or voice message.

How do I know if I have 2-step verification enabled?

Check if 2-step verification is enabled for your account by following these steps:

  1. Sign in to your Google Account and visit the 2-step verification settings page.
  2. Under Security, you’ll see 2-step verification, On/Off and Edit.
  3. Select Edit to modify your settings.

Using Google Play with 2-step verification

To use Google Play on your mobile device with 2-step verification, you’ll need to set up an application-specific password. Once you’ve generated an application-specific password, you can sign in by following these steps:

  1. Enter your username.
  2. Enter your application-specific password in the password field.
  3. If you get the option “Remember my application-specific password” or “Stay signed in,” you can select this so you won’t have to generate and enter a new application-specific password each time you access your account on your device.

Once you've successfully added your Google Account on your device, you’ll be able to start using Google Play.