Username & password errors

The most common cause of username and password errors on Google Play is that your account uses 2-step verification, but you haven’t set up an application-specific password for your mobile device.

What is two-step verification?

2-step verification adds an extra layer of security to your Google Account. In addition to your username and password, it asks you to enter a code during sign in that is sent to you via text or voice message.

How do I know if I have 2-step verification enabled?

Check if 2-step verification is enabled for your account by following these steps:

  1. Sign in to your Google Account and visit the 2-step verification settings page.
  2. Under Security, you’ll see 2-step verification, On/Off and Edit.
  3. Select Edit to modify your settings.

Using Google Play with 2-step verification

To use Google Play on your mobile device with 2-step verification, you’ll need to set up an application-specific password. Once you’ve generated an application-specific password, you can sign in by following these steps:

  1. Enter your username.
  2. Enter your application-specific password in the password field.
  3. If you get the option “Remember my application-specific password” or “Stay signed in,” you can select this so you won’t have to generate and enter a new application-specific password each time you access your account on your device.

Once you've successfully added your Google Account on your device, you’ll be able to start using Google Play.

Learn more about signing in with your account

Shana is a Google Play expert and author of this help page. Help her improve this article by leaving feedback below.

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