I can't sign in
If you're having problems using Google Play because of issues with your username, password, or the sign-in process, go to the Google Accounts Help Center.
This page will help guide you to fixes for common problems, for example if you:
- Forgot your username or password.
- See "username and password combination is incorrect" error messages.
- Think someone else may be accessing your account.
Shana is a Google Play expert and author of this help page. Help her improve this article by leaving feedback below.