Can't sign in to Google Play Store

If you're having problems using Google Play because of issues with your username, password, or the sign-in process, go to the Google Account sign in troubleshooting page

You can get help for common Google Play sign-in problems such as:

  • You forgot your username or password. 
  • You see "username and password combination is incorrect" error messages. 
  • You think someone else may be accessing your account. 

Shana is a Google Play expert and author of this help page. Help her improve this article by leaving feedback below.

Was this article helpful?
New to Google Play apps & games? Learn the basics

Learn how to download apps and games to make your Android device uniquely yours.