I can't sign in

If you're having problems using Google Play because of issues with your username, password, or the sign-in process, go to the Google Accounts Help Center

This page will help guide you to fixes for common problems, for example if you:

  • Forgot your username or password. 
  • See "username and password combination is incorrect" error messages. 
  • Think someone else may be accessing your account. 

Shana is a Google Play expert and author of this help page. Help her improve this article by leaving feedback below.

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