I don't know my username or password for my Google Account

Before you can use the Google Play Store Google Play Store app, you’ll need to sign in to your Google Account with your username and password. If you get a new device or reset your phone, you’ll need to sign in with your username and password to access your previously purchased and downloaded apps.

Don’t know your username or can’t remember your password

You can visit the account recovery page for help with recovering your username or password. For security reasons, the Google Play team can’t provide additional information about which accounts are associated to a particular device or provide user account passwords.

Username and password combination is incorrect

If you keep seeing errors that your username and password do not match, you may have 2-step verification enabled. Learn more about 2-step verification.

Don't know which account is associated with the Google Play Store app

  1. Open the Google Play Store Google Play Store app.
  2. Touch the Google Play Store Play Store icon to see which account you're currently using.
    • To change accounts, touch the Selector dropdown arrow and select a different account.
Learn how to add a Google Account on your device.

If you want to remove an account from your Google Play account, you’ll need to remove the Google account from your device using your device’s main Settings Menu, under Accounts. On that list, you can also see all accounts associated with your device.