I can't sign in

If you don't remember your username or password, you can visit the account recovery page. For security reasons, the Google Play team can't provide additional information about which accounts are associated to a particular device or provide user account passwords.

Username and password combination is incorrect

If you keep seeing errors that your username and password don't match, you may have 2-step verification enabled. Learn more about 2-step verification.

See which account you're using

  1. Open the Google Play Store app Google Play.
  2. Touch the Menu icon Google Play Store Menu Icon.
    • To change accounts, touch the dropdown arrow Selector and select a different account.

Note: If you want to remove an account from your Google Play account, you'll need to remove the Google account from your device using your device's main Settings Menu, under Accounts. On that list, you can also see all accounts associated with your device.

Shana is a Google Play expert and author of this help page. Help her improve this article by leaving feedback below.

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