Purchased magazines aren't showing

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If you’re not seeing a magazine on your Google Play Newsstand Google Play Newsstand app, you might have purchased the issue or subscription using a different Google Account.

Check which account you’re using

Open Google Play Newsstand Google Play Newsstand > Touch the Google Play Newsstand Newsstand icon > Settings to see which account you’re using. The account you’re using will be listed under “Google account.”

To select or add a different account, touch Google account.

Check that your device is online

Your device needs to be connected to the Internet to add the latest news and magazines to your collection. Visit your device’s main Settings menu to review your connection settings.

  • Make sure that Wi-Fi or mobile data is turned on.
  • Make sure your device isn’t in Airplane mode.
  • To test your Internet connection, try to go to a website.

Magazine compatibility

If you're signed in to the Google Account that you used to make your purchase and still don't see your magazine, you may have purchased a magazine that isn’t compatible with your device. Some magazines are only compatible with certain screen sizes or devices.

To see if a magazine is compatible with your device, visit the magazine's detail page on Google Play and look under "Description."
If you purchased a magazine that isn’t compatible with your device, you can request a refund with our support team.