Troubleshoot Google Play Newsstand

If you're having trouble with the Google Play Newsstand app, these troubleshooting steps may help.

My Newsstand app is crashing or content won't load

If the Newsstand app closes, shuts down, or specific content is blank, clear your cache and data on the Google Play Newsstand app.

Keep in mind clearing your app's data and cache erases your Google Play Newsstand settings. This means any Newsstand content you've downloaded to your device will be removed, and you will need to download it again.

On an Android device
  1. Open your device's main Settings menu.
  2. Touch Apps or Application manager (depending on your device, this may be different).
  3. Touch Google Play Newsstand Google Play Newsstand > Clear cache > Clear data.
On an iPhone, iPad, or iPod touch

 

To clear your app cache on your iOS device, you'll need to sign out and sign back in to the Google Play Newsstand app.

  1. Open the Google Play Newsstand app Google Play Newsstand.
  2. Touch the Menu icon Newsstand Menu icon.
  3. Next to your account, touch the down arrow Down > Manage accounts > Manage > Remove.
  4. Sign back in.

I don't see the latest magazine issue available on Google Play

There can sometimes be brief delays with new issues becoming available, so we'd recommend checking again in 24 hours. If the latest issue still isn't available, contact our support team.

My magazine isn't displaying correctly

If you downloaded a magazine to your device and it's missing pages or certain pages aren't loading, try the following.

Step 1: Refresh the app
  1. Open the Google Play Newsstand app Google Play Newsstand.
  2. In the top right, touch the Menu icon Menu > Refresh.
  3. View your magazine again. If it still isn't displaying correctly, go to step 2.
Step 2: Remove the magazine from your device
  1. Open the Google Play Newsstand app Google Play Newsstand.
  2. Touch the Menu icon Newsstand Menu icon > My Library.
  3. Swipe to Magazines and look for the blue check icon iOS Checkmark Circle to find content you've downloaded to your device.
  4. Touch Menu Menu > Remove download > Menu Menu > Download.
  5. View your magazine again. If it still isn't displaying correctly, go to step 3.
Step 3: Clear cache and data

If your device has a strong Internet connection, clear your cache and data on the Google Play Newsstand app.

Keep in mind clearing your app's data and cache erases your Google Play Newsstand settings. This means any Newsstand content you've downloaded to your device will be removed, and you will need to download it again.

  1. Open your device's main Settings menu.
  2. Touch Apps or Application manager (depending on your device, this may be different).
  3. Touch Google Play Newsstand Google Play Newsstand > Clear cache > Clear data.

I don't see my purchased magazines

Here's what to do if you purchased a magazine on the Google Play Store but it's not appearing in the Google Play Newsstand app on your device.

Step 1: Check your account

If you're not seeing a magazine you bought on your Google Play Newsstand app, you might have purchased the issue or subscription using a different Google Account.

To check the account you're using on Google Play Newsstand:

  1. Open Google Play Newsstand Google Play Newsstand.
  2. Touch the Menu icon Newsstand Menu icon.
  3. At the top of the main menu, you'll see which account you're using.
  4. To select a different account, touch the down arrow Down.
Step 2: Refresh the app
  1. Open the Google Play Newsstand app Google Play Newsstand.
  2. In the top right, touch the Menu icon Menu > Refresh.
Step 3: Turn on Designer Mode on your device

Enabling Designer Mode automatically syncs your device. When you turn on Designer Mode, you'll receive the newest version of articles from the server.

  1. Open Google Play Newsstand Google Play Newsstand.
  2. Touch the Menu icon Newsstand Menu icon > Settings.
  3. Under "Developer options," check the box next to "Designer Mode."
  4. Go back to your library.
  5. In the top right corner, touch the Menu icon Menu > Refresh.

You should see your magazines within a few minutes. Designer mode will turn off after four hours, so you don't need to do anything else.

My news feed is outdated

If your newsfeed or library isn't updating and you're seeing old articles in the Play Newsstand app, try refreshing.

On an Android device
  1. Open the Google Play Newsstand app Google Play Newsstand.
  2. In the top right, touch the Menu icon Menu > Refresh.
On an iPhone, iPad, or iPod touch
  1. Open the Google Play Newsstand app Google Play Newsstand.
  2. Swipe down under the topic headings. You'll see a spinning wheel when the news feed refreshes.

Shana is a Google Play expert and author of this help page. Help her improve this article by leaving feedback below.

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