Troubleshooting credit card declines
If you place an order using a Google Wallet account, you'll receive an automatic email from Google notifying you if there is a failed charge. You must sign in to your Google Wallet account and update your payment information within seven days. If your payment information is not updated within seven days after the card declines, your order will automatically be cancelled.
Note: Updating payment information will result in any previously declined orders being charged to the new/updated card.
Once you successfully update your payment information, you can review the status of your order by signing into your account.
If your credit/debit card was declined, consider the following issues that users often encounter when making purchases online:
- Enter the entire card number without any spaces or dashes
- Verify your card hasn't expired, and enter the correct expiration date
- Enter the correct Card Verification Code (CVC)
- Confirm the billing address listed in your Google Wallet account matches the billing address that appears on your credit/debit card statement
If you're not able to correct the problem after double-checking and re-entering all of your information, we suggest contacting your credit/debit card-issuer for more information. Once you successfully update your payment information, the seller can charge and fulfill your order. Review the status of your order and confirm your card was successfully updated by signing into your account at wallet.google.com/manage
Other things to note
International Credit Cards