Visszatérítés a Google Playen

Google may give refunds for some Google Play purchases, depending on the refund policies. You can also contact the developer directly.

3 ways to request a refund on Google Play

Important: If you are located in the European Economic Area or UK and made a purchase on or after March 28, 2018, learn how to get a refund.

If the purchase isn’t what you expected, doesn’t work, or you don’t want it any more, you can:​

Select an option:

Option 1: Get support from the developer of the app

Most apps on the Play Store are made by third-party developers, not by Google. The developers should support their apps and make sure they work well for you.

You should contact the app developer if:

  • You have a question about an app.
  • You made an in-app purchase but it wasn’t delivered or isn’t working as you expected. 
  • You want a refund and it’s more than 48 hours since you made the purchase. The developer can help with purchase issues, and can process refunds pursuant to its policies and applicable laws​.  

Find how to contact the app developer.

Option 2: Request a refund on the Google Play website

If it’s less than 48 hours since you bought an app or made an in-app purchase, you can request a refund through Google Play. If you bought music, movies, books, or other content, you may be able to request a refund after more than 48 hours (see policy below).   

You can also request a refund by following these instructions. You’ll usually get this within 15 minutes, but it can take up to four business days.

For hardware devices: To return or get a refund for devices you bought on the Google Store, go to the Google Store refunds page for more information.

Option 3: Ask for a refund on the Google Assistant

To request a refund from the Google Assistant, you must use US English on your device.

Tell Google Assistant:

  • Cancel my Google Play apps order
  • I want a Google Play refund.
  • I need a refund from Google Play.
  • How do I get a refund from Google Play
  • I paid for an app, but I want a refund.

Learn more about Google Assistant.

Currently, you can’t ask Google Assistant for a refund for subscriptions. If you need a refund for a subscription, request a refund here.

Note: Refund policies may be different, depending on what you buy. Learn more about the different Google Play refund policies.

Note: Some information related to refund requests may be shared with developers. 

Google Play refund policies

Refund policies are different depending on what you bought. Select a link for more information.

You may get an automatic refund if you uninstall a paid app shortly after first buying it. If you want to reinstall the app, you'll have to buy it again and you will not be eligible for a refund on that purchase.

Note: If you give your account or payment details to someone else, appear to be abusing our policies, or don’t protect your account with authentication, we usually can’t issue a refund.

Apps, games, & in-app purchases (including subscriptions and Play Pass)

Google does not give refunds for most Google Play purchases. However there are exceptions (see below.) You can also contact the developer directly. The developer can help with purchase issues, and can process refunds pursuant to its policies and applicable laws​.

Refund policy

  1. Within 48 hours: You may be able to get a refund depending on the details of the purchase. Follow these instructions
  2. After 48 hours: Contact the developer to troubleshoot and find if you can get a refund. Developers have their own policies and legal requirements and may be able to give you a refund. 

Note: You can only return an app or game for a refund once. If you buy it again you will not be able to get a refund. If a refund is issued you will lose access to the item.

Google Play Music and Google Play Newsstand subscriptions

Check the relevant section below to see the policies for Google Play Music or Google Play Newsstand subscriptions.

Play Points

If you are able to refund an item that you bought on Google Play, any points earned on that purchase will be deducted from your Play Points balance and level progress.

  • If you don’t have enough points to cover the deducted points from the refunded item, your points balance will become negative. 
  • If you don’t have enough points to stay at your current level after the points are deducted from your level progress, you might go down a level. 
  • If you made a purchase using a coupon, and you get the purchase refunded, you’ll get back any amount you paid using your form of payment and the points you used  for the coupon. You will need to exchange points for another coupon if available. 
  • If you used points for an app, game, and in-app item and would like a refund, check our refund policies.
  • Points used to support a good cause or for Play Credit are not refundable.

Learn more about Play Points Terms of Service.

Google Play Movies & TV refunds

If your video won't play properly, try these tips to fix playback issues. If you would still like a refund or you are requesting the refund for another reason, see the info below. 

Refund availability

  • If you haven't started watching it yet, you can request a refund within 7 days of your purchase.
  • If your movie or TV show is defective, unavailable, or doesn't perform as stated, you can request a refund within 65 days of your purchase.
  • If you return the movie or TV show for a refund it may be removed from your library and you may not be able to watch it.
Google Play Music (including subscriptions) refunds

If your music won't play try to fix music playback issues. If you would still like a refund or you are requesting the refund for another reason, see the info below. 

For Google Play Music subscriptions

Once your subscription starts you can’t get a refund for any payments you’ve already made. If you don’t want to subscribe any more, cancel your subscription. You will still have access to the subscription until the end of the period you have paid for.

Note: For subscriptions to Pandora, Spotify, or other music streaming subscriptions, see the apps, games, and in-app purchases section above.

For individual songs and albums

Depending on your specific situation, you may be able to return a song or album within 7 working days of purchase as long as you haven't downloaded it or played it. Once you download or stream music, you can't cancel your order for a refund unless it doesn't work properly.

If you return a song or album it may be removed from your library and you may not be able to listen to it.

Google Play Books refunds

If your e-book or audiobook won't load or play, try these troubleshooting steps. If you would still like a refund or you are requesting the refund for another reason, see the info below. 

Refund availability for single returns and books bundles

For refunds on e-books:

  • You may request a refund within 7 days of purchase, except for rentals of e-books for which all sales are final.
  • If the e-book doesn’t work, you can request a refund at any time within 65 days of purchase.
  • If you bought an e-books bundle, you’ll only be able to request for a refund for the full bundle.

Refunds on audiobooks depends on where you bought the audiobook:

  • All sales are final, except for the following instances:
    • South Korean customers: You can request a refund within 7 days of purchase, as long as you have not started listening to the audiobook.
    • If the audiobook doesn’t work, you can request a refund at any time.
    • If you bought an audiobooks bundle, you’ll only be able to request for a refund for the full bundle.

If your refund is approved, the e-book or audiobook may be removed from your library and you may not be able to read or listen to it.

Google Play Newsstand refunds

Single issues

Single-issue purchases of magazine titles are not refundable unless you can't access the issue or there is a defect with the content.

Subscriptions

Subscriptions can be canceled at any time.

  • If you are unable to access the content, we can issue a refund.
  • If you cancel within the first 7 days of a monthly (or longer) subscription, we may refund the cost of the month in which you canceled.

Note: We can only refund active subscriptions, and are unable to refund subscriptions that have already ended. If you return a publication it may be removed from your library and you may not be able to access it.

Subscribe with Google

Subscriptions bought through your Google Account can be canceled at any time.

  • If you are unable to access the content, we can issue a refund.
  • If you cancel within the first 48 hours of a monthly (or longer) subscription, we may refund the cost of the month in which you canceled.

Note: We can only refund active subscriptions, and are unable to refund subscriptions that have already ended.

Purchase within action on the Google Assistant

Google does not give refunds for most Google Assistant digital purchases. However there are exceptions (see below). You can also contact the developer directly. The developer can help with purchase issues, and can process refunds pursuant to its policies and applicable laws​.

Refund policy

  1. Within 48 hours: You may be able to get a refund depending on the details of the purchase. Follow these instructions
  2. After 48 hours: Contact the developer to troubleshoot and find if you can get a refund. Developers have their own policies and legal requirements and may be able to give you a refund. 
Google Play gift cards & Google Play balance

A Google Play-ajándékutalványok és más, előre fizetett Google Play-egyenlegek, köztük a készpénzfeltöltések is, kizárólag törvény által előírt esetben téríthetők vissza. A promóciós Google Play-egyenleg nem téríthető vissza.

  • Azok az USA-beli lakosok, akik ajándékutalványokat vagy nem promóciós ajándékkódokat váltottak be, visszatérítést kérhetnek 10 USD alatti Google Play-egyenlegükről.
  • Azok a brazil lakosok, akik ajándékutalványokat vagy nem promóciós ajándékkódokat váltottak be, visszatérítést kérhetnek Google Play-egyenlegükről.
  • Azok a koreai lakosok, akik ajándékutalványokat vagy nem promóciós ajándékkódokat váltottak be, visszatérítést kérhetnek Google Play-egyenlegük fennmaradó részéről; legfeljebb az ajándékutalvány értékének 40%-áig.

Google Play gifts refund policy

Megjegyzés: Ez csak a Google Play-jóváírás, Google Play Zene-előfizetés vagy a Google-on keresztül vásárolt Google Play-könyvek formájában adott ajándékokra vonatkozik. Ha az ajándékot külső kereskedőnél vásárolták, vedd fel a kapcsolatot a kereskedővel a visszatérítési információkért. 

Ha szeretnéd visszaadni az ajándékot, tudasd az ajándék vásárlójával, hogy felvehesse velünk a kapcsolatot. Megjegyzés:

  • Csak annak a személynek adhatunk visszatérítést, aki az ajándékot vásárolta. 
  • Csak olyan ajándékok esetében adható visszatérítés, amelyeket nem váltottak be.
  • Az ajándék kódja többé nem váltható be, ha az ajándék árát visszatérítették. 
  • Ajándékba adott Google Play-jóváírás esetén visszatérítés csak a vásárlás dátumától számított 3 hónapon belül adható. 
Google Play donations refund policy
Donations to nonprofits are non-refundable. If you have problems with a payment, contact our support team.
Stadia

How long refunds take

Refund timelines

A Google Play esetében a visszatérítést az eredeti vásárláshoz használt fizetési módra küldjük vissza. A visszatérítés ideje a fizetési módtól függően eltérő lehet. 

Ha a visszatérítés a vártnál hosszabb ideig tart, Google Pay-fiókodban ellenőrizheted az állapotát. Ha a „Visszatérített” állapot látható, akkor a fizetési módon megjelenik a jóváírt összeg. Ha a „Törölt” állapot látható, akkor az azt jelenti, hogy a rendelés ellenértékét soha nem terhelték a számládra, így a jóváírt összeg sem fog megjelenni. 

Fizetési mód

Becsült visszatérítési idő

Hitelkártya vagy bankkártya

3–5 munkanap

A feldolgozási idő a kártyakibocsátótól is függ, és néha akár 10 munkanapig is eltarthat.

Ha hitelkártyád már nem aktív, a visszatérítés a kártyakibocsátó bankhoz érkezik. A visszatérített összeg átvételével kapcsolatban fordulj a bankhoz.

Mobilszámlázás (feltöltőkártya/azonnali elszámolás)

1–30 munkanap

A feldolgozási idő a szolgáltatótól is függhet, és néha hosszabb lehet.

Mobilszámlázás (előfizetés/számla)

1–2 hónap

A feldolgozási idő a szolgáltatótól is függhet, azonban a visszatérített összegek általában 2 hónap alatt megjelennek számládon. Ha ez több időt vesz igénybe, vedd fel a kapcsolatot a szolgáltatóval az állapot ellenőrzéséhez.

Google Play-egyenleg (ajándékutalvány vagy számlaegyenleg)

1 munkanap 

A visszatérítés a Google Play-fiókodban jelenik meg. Ez időnként 3 munkanapot is igénybe vehet.

Google Pay

1 munkanap

A visszatérítés a Google Pay-fiókodban jelenik meg. Ez időnként 3 munkanapot is igénybe vehet.

Online banki ügyintézés

1–10 munkanap

A feldolgozási idő a bankodtól is függhet, de általában 4–10 munkanapot vesz igénybe.

PayPal

3–5 munkanap

Néha akár 10 munkanapot is igénybe vehet. Ha a pénz a PayPal rendszerén belüli fizetési módra (például a PayPal-fiókkal összekapcsolt bankszámlára) érkezik, részletesebb tájékoztatásért fordulj a PayPal csapatához.

Payco (csak Koreában)

3–5 munkanap

Néha akár 10 munkanapot is igénybe vehet. Ha tovább tart, további információért fordulj a PAYCO csapatához.

Mercado Pago (csak Brazíliában) 3–5 munkanap

my paysafecard (Lengyelország, Ciprus, Csehország, Szlovákia, Szlovénia, Ausztria, Belgium, Olaszország, Hollandia, Portugália)

3–5 munkanap
MoMo E-Wallet (csak Vietnámban) 1–5 munkanap
ZaloPay (csak Vietnámban) 1–5 munkanap
VTC Pay (csak Vietnámban) 1–5 munkanap
TrueMoney Wallet (csak Thaiföldön) 1–5 munkanap

GoPay (csak Indonéziában)

1–5 munkanap 

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