Returns and refunds on Google Play

Please report unauthorized purchases within 65 days of the unauthorized purchase.

If you notice an unauthorized purchase, submit a refund request online. You’ll usually get a decision within 15 minutes, but it can take up to to two business days. If your refund request is approved, you will lose access to the purchased item.

Note: It’s important that you keep your account information and passwords private. If you give your details to someone else, or don’t enable authentication for purchases, you are responsible for any purchases made.

You may request a refund within 48 hours of the transaction if something you bought isn’t working, isn’t what you expected, was bought by accident, or you changed your mind about the purchase. Depending on your specific situation, we may be able to help. If your refund is approved you will lose access to the content.

Note: If you request a refund for a subscription, you'll also need to cancel the subscription. 

Within 2 hours of purchase

For apps and games:

1. Open the Google Play Store app.
2. Tap menuAccountOrder history.
3. Find the app or game you'd like to return.
4. Touch Refund to complete your refund and uninstall the app.

Note: you can only return an app or game for a refund once. If you buy it again you will not be able to get a refund.

For in-app items (including subscriptions)

• Submit a refund request online.

Within 48 hours of purchase

Submit a refund request online. You’ll usually get a decision within 15 minutes, but it can take up to two business days.

After 48 hours or more

Contact the developer

If 48 hours have passed, the developer is responsible for deciding if you are eligible for a refund. Contact the app developer directly and ask for a refund. You can find an app developer's contact information listed on an app or game's Details page on Google Play. For instructions, go to help with an Android app or game.

Google Play Music and Google Play Newsstand subscriptions

Check the relevant section below to see the policies for Google Play Music or Google Play Newsstand subscriptions.

 

Information for EU customers:

Some purchases made in the EU have different refund policies:

• If you buy digital content such as in-app items, apps, games, music, or movies on Google Play, you waive an automatic statutory right of withdrawal and our standard refund rules apply.
• If you buy a service from Google on Google Play (such as Google Drive storage), you can cancel the purchase within 14 days for a full refund. Use this form to withdraw.
• If you buy a service from a developer or another third party, even if you buy it on Google Play, contact the seller to withdraw and get a refund.

For more information on these policies, see the Google Play Terms of Service.

If your video won't play properly, try these tips to fix playback issues. If you would still like a refund or you are requesting the refund for another reason, see the info below. 

Refund availability

There's a return period for Google Play movies and TV content as long as you haven't started watching it yet. This period varies depending on where you bought the video:

• 7 days for most countries
• 10 business days in Italy
• 14 days in Denmark, Finland, Germany, Norway, Portugal, and Sweden

If your movie or TV show is defective, unavailable, or doesn't perform as stated, you can request a refund at any time.

If you return the movie for a refund it may be removed from your library and you may not be able to watch it.

 

Request a movie or TV refund

1. Open a web browser (like Chrome or Safari) on your computer, tablet, or phone.

2. Copy https://play.google.com/store/account and paste it into the address bar of the web browser.

   • Make sure this is in a web browser and not the Google Play Store app. You can't request a refund for movies or TV shows in Play apps.
3. Scroll down to "Order History" and find the order you want to return. To the right of the order, click the menu icon .
4. Select Report a problem and choose the option that describes your situation.
5. Complete the form and note that you would like a refund.
6. You will see a message saying "thank you for sharing your concerns." Later you will receive an email about your refund.

 

If you are having problems requesting a refund, email our Movies & TV support team to complete your request.

If your music won't play try to fix music playback issues. If you would still like a refund or you are requesting the refund for another reason, see the info below. 

 

Refund availability for Google Play Music subscriptions

Once your subscription starts you can’t get a refund for any payments you’ve already made. If you don’t want to subscribe any more, cancel your subscription. You will still have access to the subscription until the end of the period you have paid for.

Note: For subscriptions to Pandora, Spotify, or other music streaming subscriptions, see the apps, games, and in-app purchases section above.

 

Refund availability for individual song and album purchases

Depending on your specific situation, you may be able to return a song or album within 7 working days of purchase as long as you haven't downloaded it or played it. Once you download or stream music, you can't cancel your order for a refund unless it doesn't work properly.

If you return a song or album it may be removed from your library and you may not be able to listen to it.

 

Request a music refund

1. Open a web browser (like Chrome or Safari) on your computer, tablet, or phone.

2. Copy https://play.google.com/store/account and paste it into the address bar of the web browser.

   • Make sure this is in a web browser and not the Google Play Store app. You can't request a refund for music in Play apps.
3. Scroll down to "Order History" and find the order you want to return. To the right of the order, click the menu icon .
   • Note: On mobile phones and tablets, you may need to swipe to the right to view the menu icon.
4. Select Report a problem and choose the option that describes your situation.
5. Complete the form and note that you would like a refund.
6. You will see a message saying "thank you for sharing your concerns." Later you will receive an email about your refund.

If you are having problems requesting a refund, email our Music support team to request a refund.

If your book won't load try to fix book display problems. If you would still like a refund or you are requesting the refund for another reason, see the info below. 

 

Refund availability

You can return most books bought on Google Play for a full refund within 7 days of purchase. If they don't work, you can request a refund at any time.

If you return a book it may be removed from your library and you may not be able to read it.

 

Request a book refund

1. Open a web browser (like Chrome or Safari) on your computer, tablet, or phone.
2. Copy https://play.google.com/store/account and paste it into the address bar of the web browser.
   • Make sure this is in a web browser and not the Google Play Store app. You can't request a refund for books in Play apps.
3. Scroll down to "Order History" and find the order you want to return. To the right of the order, click the menu icon .
   • Note: On mobile phones and tablets, you may need to swipe to the right to view the menu icon.
4. Select Report a problem and choose the option that describes your situation.
5. Complete the form and note that you would like a refund.
6. You will see a message saying "thank you for sharing your concerns." Later you will receive an email about your refund.

If you are having problems requesting a refund or have questions, email our Books support team to request a refund.

Refund availability

Single issues: Single-issue purchases of magazine titles are not refundable unless you can't access the issue or there is a defect with the content.

Subscriptions: Subscriptions can be canceled at any time. We can issue a refund if:

• You are unable to access the content.
• You cancel within the first 7 days of a monthly (or longer) subscription, we may refund the cost of the month you canceled in.

Note: We can only refund active subscriptions, and are unable to refund subscriptions that have already ended. If you return a publication it may be removed from your library and you may not be able to access it.

 

Request a news or magazine refund

1. Open a web browser (like Chrome or Safari) on your computer, tablet, or phone.
2. Copy https://play.google.com/store/account and paste it into the address bar of the web browser.
   • Make sure this is in a web browser and not the Google Play Store app. You can't request a refund for publications in Play apps.
3. Scroll down to "Order History" and find the order you want to return. To the right of the order, click the menu icon .
   • Note: On mobile phones and tablets, you may need to swipe to the right to view the menu icon.
4. Select Report a problem and choose the option that describes your situation.
5. Complete the form and note that you would like a refund.
6. You will see a message saying "thank you for sharing your concerns." Later you will receive an email about your refund.

If you are having problems requesting a refund or have questions, email our Newsstand support team to request a refund.