Get a refund on Google Play
Google does not give refunds for most Google Play purchases. However there are exceptions (see refund policies below.) You can also contact the developer directly.
If you’ve had a refund request accepted, see how long your refund will take.
Note: This applies to purchases you made on your Google account. If there’s a Google Play purchase on your card or other payment method that you didn’t make, go here.
2 ways to request a refund on Google Play
If the purchase isn’t what you expected, doesn’t work, or you don’t want it any more, you can:
- Get support from the developer of the app, or
- Request a refund on the Google Play website.
Select an option:
Option 1: Get support from the the developer of the app
Most apps on the Play Store are made by third-party developers, not by Google. The developers should support their apps and make sure they work well for you.
You should contact the app developer if:
- You have a question about an app.
- You made an in-app purchase but it wasn’t delivered or isn’t working as you expected.
- You want a refund and it’s more than 48 hours since you made the purchase. The developer can help with purchase issues, and can process refunds pursuant to its policies and applicable laws.
Option 2: Request a refund on the Google Play website
If it’s less than 48 hours since you bought an app or made an in-app purchase, you can request a refund through Google Play. If you bought music, movies, books, or other content, you may be able to request a refund after more than 48 hours (see policy below).
This is the quickest way to find out if Google will give you a refund. You’ll usually get a decision within 15 minutes.
- Open a web browser (like Chrome or Safari) on your computer, tablet, or phone.
Copy https://play.google.com/store/account and paste it into the address bar of the web browser.
- Make sure this is in a web browser and not the Google Play Store app. You can't request a refund in the Google Play Store app.
- Scroll down to "Order History" and find the order you want to return. To the right of the order, select More .
- Select Report a problem.
- Choose the option that describes your situation, complete the form, and say that you would like a refund.
- You will see a message saying "thank you for sharing your concerns." Later you will receive an email about your refund.
If you have trouble requesting a refund through the website, you can fill out this refund request form to get a decision by email.
For hardware devices: To return or get a refund for devices you bought on the Google Store, go to the Google Store refunds page for more information.
Refund policies are different depending on what you bought. Select a link for more information.
Note: If you give your account or payment details to someone else, appear to be abusing our policies, or don’t protect your account with authentication, we usually can’t issue a refund.
Google does not give refunds for most Google Play purchases. However there are exceptions (see below.) You can also contact the developer directly. The developer can help with purchase issues, and can process refunds pursuant to its policies and applicable laws.
- Within 48 hours: You may be able to get a refund depending on the details of the purchase. Follow the instructions above to find out.
- After 48 hours: Contact the developer to troubleshoot and find if you can get a refund. Developers have their own policies and legal requirements and may be able to give you a refund.
Note: You can only return an app or game for a refund once. If you buy it again you will not be able to get a refund. If a refund is issued you will lose access to the item.
Google Play Music and Google Play Newsstand subscriptions
If your video won't play properly, try these tips to fix playback issues. If you would still like a refund or you are requesting the refund for another reason, see the info below.
There's a return period for Google Play movies and TV content as long as you haven't started watching it yet. This period varies depending on where you bought the video:
- Within 7 days of purchase for most countries
- 10 business days in Italy
- 14 days in Denmark, Finland, Germany, Norway, Portugal, and Sweden
If your movie or TV show is defective, unavailable, or doesn't perform as stated, you can request a refund within 120 days of your purchase.
If you return the movie or TV show for a refund it may be removed from your library and you may not be able to watch it.
If your music won't play try to fix music playback issues. If you would still like a refund or you are requesting the refund for another reason, see the info below.
For Google Play Music subscriptions
Once your subscription starts you can’t get a refund for any payments you’ve already made. If you don’t want to subscribe any more, cancel your subscription. You will still have access to the subscription until the end of the period you have paid for.
Note: For subscriptions to Pandora, Spotify, or other music streaming subscriptions, see the apps, games, and in-app purchases section above.
For individual songs and albums
Depending on your specific situation, you may be able to return a song or album within 7 working days of purchase as long as you haven't downloaded it or played it. Once you download or stream music, you can't cancel your order for a refund unless it doesn't work properly.
If you return a song or album it may be removed from your library and you may not be able to listen to it.
If your book won't load try to fix book display problems. If you would still like a refund or you are requesting the refund for another reason, see the info below.
You can return most books bought on Google Play for a full refund within 7 days of purchase. If they don't work, you can request a refund at any time.
If you return a book it may be removed from your library and you may not be able to read it.
Single-issue purchases of magazine titles are not refundable unless you can't access the issue or there is a defect with the content.
Subscriptions can be canceled at any time.
- If you are unable to access the content, we can issue a refund.
- If you cancel within the first 7 days of a monthly (or longer) subscription, we may refund the cost of the month in which you canceled.
Note: We can only refund active subscriptions, and are unable to refund subscriptions that have already ended. If you return a publication it may be removed from your library and you may not be able to access it.
Play gift cards and other prepaid Play balance are not refundable unless required by law. Promotional Play balance is not refundable.
- U.S residents who have redeemed gift cards or non-promotional gift codes may request a refund for their Google Play Balance if the amount is below $10. Contact us to make a request.
- Brazilian residents who have redeemed gift cards or non-promotional gift codes may request the refund of their Google Play Balance. Contact us to make a request.
- Korean residents who have redeemed gift cards or non-promotional gift codes may request a refund of the card amount for residual values of Google Play Balance less than 20% of the face value of gift card. Contact us to make a request.
Google Play gifts refund policy
Note: this applies only to gifts of Google Play credit, Google Play Music subscriptions, or Google Play Books purchased through Google. If your gift was purchased through a third-party retailer, contact the retailer for refund information.
If you want to return your gift, let the purchaser know so they can contact us. Note:
- We can only issue a refund to the person who purchased the gift.
- Refunds can only be issued for gifts which have not been redeemed.
- The gift code is not redeemable once the gift is refunded.
- Refunds for Google Play credit gifts are only available for 3 months after the date of purchase.
How long refunds take
Refunds from Google Play are returned to the payment method used to make the original purchase. Refunds take different amounts of time depending on how you paid.
If your refund is taking longer than expected, check your refund status on your Google Payments account. If the status is "Refunded," you will see a credit on your form of payment. If the status is "Cancelled," the order was never charged and so you will not see a credit on your form of payment.
Estimated Refund time
3–5 business days
Processing time can be affected by the card issuer and sometimes takes up to 10 business days.
If your credit card is no longer active, refunds will go to the bank that issued your card. Contact the bank to recover funds.
|Direct carrier billing (prepaid / pay-as-you-go)||
1–30 business days
Processing time can be affected by your carrier and sometimes takes longer.
Direct carrier billing (postpaid / contract)
1-2 monthly statements
Processing time can be affected by your carrier, but refunds will usually appear within 2 monthly billing statements. If it takes longer, contact your carrier to check the status.
Google Play balance (gift card or credit balance)
1 business day
Refunds appear in your Google Payments account. Occasionally this can take up to 3 business days.
Google Wallet balance
1 business day
Refunds appear in your Google Wallet account. Occasionally this can take up to 3 business days.
4-10 business days
Processing time can be affected by your bank, but typically takes between 4 and 10 business days.
3–5 business days
This can sometimes take up to 10 business days. If you're returning the money to a payment method within PayPal (like a linked bank account), contact PayPal for more detailed information.
Dan is a Google Play expert and author of this help page. Leave him feedback below about the page.