Change or cancel an order
Change shipping address
You can't change the shipping address after you place an order but you can cancel the order and place a new one with the correct address. To cancel an order, see instructions in the section below.
If you live in the United States, you may be able to reroute your package if you’re a UPS My Choice member.
Cancel an order
You can cancel an order from your order receipt email or by clicking 'My orders' > 'Cancel order' > 'Cancel this order'.
Here are some ways you can refuse delivery.
|Location||In person||Over the phone||Leave a note||Don't pick up package from shipping facility|
If you leave a note, make sure it’s in a visible place and includes the following information:
- Instructions to send the package back to the sender
- Your signature
- Tracking number
If you've opened your package, please contact us to arrange for a return.