Where is my order?
To check your order status, go to 'My orders' and click 'Info' for the latest update.My orders
Shipping and estimated delivery time
|Order a device on Google Play||Order is processed
(Leaves warehouse in 1-2 business days)*
|Order is shipped
(Ship time varies by selected shipping method)
|Order arrives at shipping address|
|Location||Estimated processing time*||Estimated delivery time||Notification of a missed delivery||Track your package|
|Australia||1-2 business days||3-5 business days||Note left at door||Aramex|
|Canada||1-2 business days||1-2 business days||Note left at door||UPS|
|France||1-2 business days||3-5 business days||Note left at door||UPS|
|Germany||1-2 business days||3-5 business days||Note left at door||UPS|
|Hong Kong||1-2 business days||3-5 business days||Note left at door||Yamato|
|India||1-2 business days||2-7 business days||Note left at door||Gadget Guru|
|Italy||1-2 business days||3-5 business days||Note left at door||UPS|
|Japan||1-2 business days||3-5 business days||Note left at door||Yamato|
|Korea||1-2 business days||3-5 business days||Note left at door & SMS||Hyundai|
|Spain||1-2 business days||3-5 business days||Note left at door||UPS|
|United Kingdom||1-2 business days||1-3 business days||Note left at door & SMS||Parcelforce|
|United States||1-2 business days||2-10 business days||Note left at door||UPS|
The following shipping options can be selected during checkout. Some options may not be available in all countries.
- Next Day (1-2 business days processing time* + 1 business day for delivery)
- Two-day shipping (1-2 business days processing time* + 2 business days for delivery)
- Ground** (1-2 business days processing time + 3-5 business days for delivery)
- Saver*** (1-2 business days processing time + 5-10 business days for delivery)
* = Estimated processing time may vary based on availability. Check your order receipt for the date your order will leave the warehouse. Note that a business day is defined as a single working day, excluding Saturday and Sunday, and shipping may be delayed due to national holidays.
** = Ground shipping is used for shipping replacement devices.
*** = Saver shipping is not available for some orders. Availability of Saver shipping is based on the weight of your order.
Order status emails
You'll get an email when we receive your order and when your order leaves our warehouse. The tracking number you receive may take 1 business day to return any information. If your tracking number doesn’t return any information after 1 business day, contact us.
Please note that all delivery dates are estimates only and we can't guarantee them.
If you have additional questions about your order status, contact us.
Frequently asked questionsWhere do I find my tracking number?
Once your order leaves our warehouse, we’ll send you an email with a tracking number. It may take 1 business day for your tracking number to return any information.
Below is a list of locations where we're unable to ship:
- France: Guadeloupe, Martinique, Réunion, St. Pierre and Miquelon, and French Guiana
- Germany: Busingen and the Isle of Heligoland
- Hong Kong: Sha Tau Kok, Ta Kwu Ling, Man Kam To, Mai Po, Lok Ma Chau, Closed area, Lo Wu, Po Toi, Tung Lung Chau, Grass Island, Crooked Island (Kat O), Tung Ping Chau, Mui Wo, Lamma Island, Peng Chau, Cheung Chau, Tai O, Lantau Island
- Italy: Vatican City, Livigno, San Marino, Campione d'Italia, and regions with the following post codes: CO 22060, SO 23030
- Spain: Ceuta, Melilla and the Canary Islands
- United Kingdom: Isle of Man, Channel Islands, Gibraltar, and any British Overseas Territory
- Deliveries can’t be made to PO boxes and/or military addresses.
- Provide a valid shipping address. Google Play isn’t responsible for lost packages that have been successfully delivered.
- Make sure the country of your billing address matches your shipping address.