Learn about external payment links

Some apps can now link users to in-app digital features or services that are available for purchase outside the app. External payment links are currently available for users in the following regions:

• Japan

If you access an external payment link through these apps and complete a purchase on the developer’s external payment page and not with Google Play Billing, please note the following:

• Google doesn't secure any payment information you share with a developer or on the external payment page, such as your billing address and payment method details.
• Benefits and features may vary. For example, Play gift cards and Play Points can only be used to make purchases with Google.
• Contact the developer for support related to any purchase resulting from these external payment links. 

External payment links for supervised users

A supervised user can buy digital content in apps, and they can use either Google Play Billing or be linked to an external payment page offered by the developer. Purchase approvals in Play won’t apply if a child makes a purchase on the developer’s external payment page.

The first time a child tries to make a purchase on apps that offer external payment links, their parent or guardian will be required to sign in before the purchase is made to review a message. This message will talk about the other ways their child can pay for in-app digital content. The next time a child tries to make a purchase in this same app, the child’s parent or guardian will not be asked to sign in to view this message, and the child will be able to proceed without parent involvement.

If a child uses an external payment link to pay for the in-app content on the developer’s external payment page and not with Google Play Billing, then the developer:

• Secures the purchase, processes the payment, and keeps payment information.
• Helps with any questions or issues.
• Provides any other help with buying.

Google secures purchases made with Google Play’s billing system. If your child is eligible for Play features such as Play gift cards, Play Points, subscription management, and Play Pass offers, those will be available only when purchases are made with Google Play’s billing system.

Frequently asked questions (FAQs)

How can I check if a transaction was made through Google Play’s billing system or an external payment link?

You can confirm how a transaction was made in your Google Play order history or on your billing statement. If your purchase does not show up under your Google Play order history, it was likely made with the Developer on their external payment page through an external payment link. Check how to review your order history on Google Play or check if charges are from Google Play or another provider on your billing statement.

Tip: Make sure to sign in to your Google Account that was used to make the purchase. Learn how to add an account or switch accounts.

Who should I reach out to for support with payment issues or refunds for external purchases through an external payment link?

Please reach out to the developer for refunds and all payment issues (including failed payments, issues with adding credit cards, etc.) for any purchase made through an external payment link. Google is unable to process refunds for these purchases.

How can I manage app subscriptions purchased through an external payment link? Will they show up on the Play subscriptions center?

App subscriptions made through external payment links will not show up in your Play subscriptions center or on play.google.com. To manage and cancel these subscriptions, you must contact the developer.