Turn on background data
To use the Play Store app, you'll need to turn on background data on your device.
Here's how you can turn on background data.
- Open your device's main Settings menu.
- Under "Wireless & networks", select Data usage.
- Touch the menu icon (depending on your device, your Menu icon may look different).
- Make sure "Restrict background data" is unchecked and "Auto-sync data" is checked
Note: On some devices, your background data options may be under Settings > Battery & Data Manager > Delivery > Background data.