Turn on background data

To use the Google Play Store Play Store app, you'll need to turn on background data on your device.

Here's how you can turn on background data.

  1. Open your device's main Settings menu.
  2. Under "Wireless & networks", select Data usage.
  3. Touch the Menu menu icon (depending on your device, your Menu icon may look different).
  4. Make sure "Restrict background data" is unchecked and "Auto-sync data" is checked

Note: On some devices, your background data options may be under Settings > Battery & Data Manager > Delivery > Background data.