If you experience issues when you install Play Games on your PC, refer to the table below. You can find the latest instructions on how to troubleshoot and resolve each error. If you still have questions after you try the suggested solutions, contact our support team for further assistance.
|
Error code |
Title |
Solution |
|
10901 |
An unexpected error occurred on our side |
Try to install Play Games again. If that doesn’t work, restart your PC, then try again. |
|
99999 |
An unexpected error occurred on our side |
Try to install Play Games again. If that doesn’t work, restart your PC, then try again. |
|
NC99999 |
An unexpected error occurred on our side |
The specific cause of this error hasn’t yet been identified. To fix it, try to install Play Games again. If that doesn’t work, restart your PC, then try again. |
|
NU00002A95 |
An unexpected error occurred on our side |
Try to install Play Games again. If that doesn’t work, restart your PC, then try again. |
|
NU0001869F |
An unexpected error occurred on our side |
Try to install Play Games again. If that doesn’t work, restart your PC, then try again. |
|
NU8001008 |
Upgrade Windows |
Upgrade Windows to a later version, then try again. If you upgrade to a minor version, it might solve the issue. For example, upgrade Windows 11 from 23H2 to 24H2. |
|
NU80040801 |
Your network connection is unstable |
Check your connection, then try again. If it still doesn't work, try again later. |
|
NU80040804 |
Download the installer again |
Download the Play Games installer from Google Play Games on PC, then try again. If it still doesn't work, try again later. There might be a temporary issue which involves communication to the site. |
|
NU80040806 |
Play Games isn't available in this region |
For more info about where the app is available, check the country or region availability. |
|
NU80040811 |
Upgrade Windows |
Upgrade Windows to a later version, then try again. If you upgrade to a minor version, it might solve the issue. For example, upgrade Windows 11 from 23H2 to 24H2. |
|
NU80040904 |
Download the installer again |
Download the Play Games installer from Google Play Games on PC, then try again. If it still doesn't work, try again later. There might be a temporary issue which involves communication to the site. |
|
NU80070005 |
To install the app, you must have full Windows administrator privileges |
If you have access, you can update the privileges in Windows settings. Open the Windows menu and search for “administrator rights settings.” |
|
NU80070070 |
There isn't enough storage space to continue |
You'll need at least 10GB of space on your C: drive for the installation to run successfully. If you try to install the app on a different drive, make sure you have enough space there. |
|
NU80070424 |
Download the installer again |
Download the Play Games installer from Google Play Games on PC, then try again. If it still doesn't work, try again later. There might be a temporary issue that involves communication to the site. |
|
NU80070542 |
To install the app, you must have full Windows administrator privileges |
If you have access, you can update the privileges in Windows settings. Open the Windows menu and search for “administrator rights settings.” |
|
NU800706BA |
Download the installer again |
Download the Play Games installer from Google Play Games on PC, then try again. If it still doesn't work, try again later. There might be a temporary issue that involves communication to the site. |
|
NU800706BE |
Download the installer again |
Download the Play Games installer from Google Play Games on PC, then try again. If it still doesn't work, try again later. There might be a temporary issue that involves communication to the site. |
|
NU80072F7D |
Download the installer again |
Download the Play Games installer from Google Play Games on PC, then try again. If it still doesn't work, try again later. There might be a temporary issue that involves communication to the site. |
|
NU80072F8F |
A network error occurred |
Try to install again. If that doesn't work, connect to a different network. |
|
NUA0430817 |
Download the installer again |
Download the Play Games installer from Google Play Games on PC, then try again. If it still doesn't work, try again later. There might be a temporary issue that involves communication to the site. |
|
NUFFFFFFFF |
Upgrade Windows |
Upgrade Windows to a later version, then try again. If you upgrade to a minor version, it might solve the issue. For example, upgrade Windows 11 from 23H2 to 24H2. |