Fix problems downloading one app

If you have trouble downloading one app, this article contains advanced troubleshooting steps that should help resolve this issue. Before you try these advanced steps, we recommend that you attempt to fix problems downloading apps using basic troubleshooting steps.

Troubleshoot problems with only one app

Try these steps if you have problems when you try to download a specific app.

Check if the app’s available for your device

1. Open the Google Play Store app .
2. Find and tap the app you want to download. 
3. On the app’s page, it says whether the app's available for your device.
   • If it’s not available, you can’t download it.

Uninstall & reinstall the app

1. Open the Google Play Store app .
2. At the top right, tap the Profile icon.
3. Tap Manage apps & device Manage.
4. Tap the name of the app you want to delete Uninstall.
5. To reinstall it, tap Install or Enable.

If you still can’t download the app, try the troubleshooting steps below.

Uninstall & reinstall Google Play Store updates

 

To uninstall Play Store app updates:

1. On your device's home or app screen, find the Google Play Store app.
2. Touch and hold the Google Play Store app .
3. Tap App info.
4. At the top right tap More Uninstall updates.
5. Review the info and tap OK.

To reinstall Play Store app updates:

1. Open the Google Play Store app .
2. At the top right, tap the profile picture.
3. Tap Settings About.
4. Under “Play Store version,” tap Update Play Store.

Get more help

If the steps above didn’t work, use the link below to view more advanced troubleshooting steps.

• Fix problems downloading multiple apps

Related resources

• Fix problems downloading apps using basic troubleshooting steps
• Fix problems downloading multiple apps
• Fix problems with the Google Play Store app
• Problems with in-app purchases