Return paid apps & games

After purchasing an app or game on Google Play, you can return it within two hours for a full refund.

If the return period has passed, we recommend contacting the app developer directly. You can find an app developer's contact information listed on an app or game's detail page on Google Play.

Keep in mind you can't return an app or game more than once.

Return an app or game within two hours of purchase

Using your mobile device
  1. Open the Google Play Store app Google Play Store.
  2. Touch the Menu icon Google Play Store Menu Icon > My account.
  3. Select the app or game you'd like to return > Refund.
  4. Follow the instructions to complete your refund and uninstall your app or game.

After the return period has passed, you'll see an Uninstall button instead of a Refund button. Selecting Uninstall will remove the app from your device, but you won't receive a refund.

Using Android TV
  1. Open the Google Play Store app Google Play Store.
  2. Select the app you want to cancel.
  3. Select Refund.

After the return period has passed, you'll see an Uninstall button instead of a Refund button. Selecting Uninstall will remove the app from your device, but you won't receive a refund.

Using your computer
  1. Visit Google Play using a web browser.
  2. Click the gear icon Settings > My Account.
  3. Click the Menu icon Menu next to the app or game you would like to return.
  4. Select Report a problem > I'd like to request a refund.
  5. Describe the reason for the refund, then click Submit.

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