Fix payment issues on your account

If you try to buy something on Google Play but your payment is declined or won't process, try the steps below.  If these steps don't help, try to fix your payment issue here.

If you've bought something then have a problem with or question about it, see problems with in-app purchases or returns and refunds for Google Play purchases.

Try a different payment method

Sometimes a different payment method will help your transaction go through. To change your payment method:

  1. On your Android phone or tablet, open the Google Play Store app Google Play.
  2. Go back to the item you want to buy.
  3. Tap the price.
  4. Next to the price, tap the Down arrow Down arrow and then Payment methods.
  5. Choose a different payment method or add a new one.
  6. Complete your purchase.

Note: For more information on payment methods in Google Play, see add, edit, and remove payment methods.

Make sure your card information is up to date in Google Payments

Expired credit cards or old billing addresses are a common reason for payments not to work properly. To update this information use Google Payments:

Remove or update expired cards

Expired cards cause payments to be declined. To update expired cards:

  1. Sign in to https://pay.google.com with your Google Account.
  2. Find the payment method you are trying to use for the purchase.
  3. Check the expiration date of the payment methods listed.
  4. Remove or update any expired payment methods.

Check that your zip code is up to date

If your credit card is registered to a different address that can cause the payment to be declined. Check the zip code matches your current address. 

  1. Sign in to https://pay.google.com with your Google Account.
  2. Find the payment method you are trying to use for the purchase.
  3. Click Edit
  4. Check that the zip code listed matches the zip code of the billing address of your card.
  5. If needed, update the zip code. 

Then, try your purchase again.

Force the Play Store to stop, and clear the cache and data

This step will stop the Play Store and clear data stored in a temporary area of device memory. This gives the app a fresh start and can help payments process properly. It won't delete any permanent files.

First, Force the Play Store to stop:

  1. On your Android phone or tablet, open your device's Settings app Settings.
  2. Scroll down and tap Apps or Application manager (depending on your device, this may be different).
  3. Tap the Google Play Store Google Play.
  4. Tap Force stop.

Second, clear the cache and data for the Play Store:

  1. On your Android phone or tablet, open your device's Settings app Settings.
  2. Tap Apps or Application manager.
  3. Tap Google Play Store Google Play.
  4. Tap Storage.
  5. Tap Clear cache.
  6. Tap Clear data.

Next, reopen the Play Store:

  1. On your Android phone or tablet, open the Google Play Store app Google Play.
  2. Try your download again.
Contact your bank

Sometimes your bank can decline a payment because of insufficient funds or specific card restrictions, like domestic-only purchases. If you think this may be the case, contact your bank to learn more about the reason for the decline.

Need more help?

GET HELP

Was this helpful?
How can we improve it?