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My music won't play

If you're having trouble playing music on Google Play, begin with the troubleshooting steps for all devices below.

Troubleshooting on all devices

Step 1: Check your Internet connection
You may have issues playing music if you lose your Internet connection or your connection speed changes. Check if you can load other web pages to test your connection.
Step 2: Make sure you're using one device at a time
Your Google Play Music account only works on one device at a time. Before listening to Google Play Music on another device, stop playback on the device you're using.

Next steps for specific devices

If you're still having an issue after trying the steps above, try the troubleshooting tips for your device below.


Check if JavaScript is turned on
  1. Make sure you're using the latest version of Chrome, Firefox, Safari, or Internet Explorer.
  2. Check if your browser has JavaScript turned on.
Check Adobe Flash Player settings
  1. Make sure you've installed the latest version of Adobe Flash Player.
  2. Check if your browser has Adobe Flash Player turned on. Review the instructions for your browser below.

Google Chrome

Follow these instructions to troubleshoot the Adobe Flash Player plug-in for Chrome.

Firefox or Internet Explorer

  1. Open Firefox or Internet Explorer.
  2. Click Tools and then Add-ons.
  3. Next to Adobe Flash Player, click Enable.


  1. Open Safari.
  2. In the top left, click Safari and then Preferences and then Security.
  3. Check the box next to Allow plug-ins.

Note: Some third-party browser extensions may cause issues with Google Play Music. Try disabling any third-party extensions if you're still having problems.


Mobile devices

Sign into your account again
  1. Open the Google Play Music app Play Music.
  2. Tap Menu Menu and then Settings.
  3. Make sure that you're signed in to the same account you used when buying or uploading your music.
  4. To use a different account, tap Google account (Android) or Sign out (iPhone & iPad).

If you recently changed your account password, you may need to sign in again using your new password to update your library. If you don't know your username or password, go to Google Account Recovery for help.

Jasmine is a Google Play expert and author of this help page. Help her improve this article by leaving feedback below.

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