The Google Play Music Manager is stuck

First, check that your internet connection is currently active.

If your connection is active, the following troubleshooting steps may resolve the issue:

Sign out and then back in to the Google Play Music Manager:

  1. Click the Google Play Music Manager icon in your system tray at the bottom right of your screen (Windows), menu bar in the upper right corner (Mac) or notifications area (Linux) to access the Google Play Music Manager.
  2. Select the 'Advanced'. tab
  3. Click 'Sign Out'.
  4. On the sign-in screen that appears, sign back in to your Google account.

Restart the Google Play Music Manager:

  1. Right-click the Music Manager icon in your system tray at the bottom right of your screen (Windows), menu bar in the upper right corner (Mac) or notifications area (Linux).
  2. Select 'Quit'.
  3. Restart the Music Manager from your program list.

If the problem persists, restarting your computer or uninstalling and reinstalling the Music Manager may resolve the issue.

Lastly, you can manually start the process to add music and then use the Music Manager troubleshooter for additional information.

Temporarily set the Music Manager to manually add music, then use the Music Manager troubleshooter:

  1. Access the Music Manager and select the 'Upload' tab
  2. Uncheck the box for 'Automatically upload songs added to my selected folders'
  3. Click 'Upload'
  4. After attempting to add music manually, feel free to return your upload frequency to its original setting.
  5. Right-click the Music Manager icon in your system tray at the bottom right of your screen (Windows), menu bar in the upper right corner (Mac) or notifications area (Linux)
  6. Select 'Run troubleshooter'

If none of the above solve the issue you are experiencing, you can work around the issue by temporarily removing the problematic songs from your destination folder so that the Music Manager can progress to the rest of your library.

Contact Google Play support

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