Problems using Google Play Music Manager

If you're having problems with Music Manager, here are some things you can try. Select your issue below.

Tip: If you use Chrome, try uploading your music using the Google Play Music Chrome extension instead.

Music Manager is stuck while uploading my songs

If your upload isn't progressing, try each of the suggestions below and check if your upload resumes after each step.

Step 1: Check that your Internet connection is currently active.

Step 2: Sign out and then back in to Music Manager.

  1. In your system tray at the bottom right of your screen (Windows), or the menu bar in the upper right corner (Mac), click the Music Manager icon Music Manager.
  2. Select Preferences > Advanced
  3. Click Sign Out.
  4. On the sign in screen that appears, sign back in to your Google account.

Step 3: Restart Music Manager.

  1. Click the Music Manager icon Music Manager​.
  2. Select Quit.
  3. Restart Music Manager from your programs list (Windows), or from the Applications folder (Mac).

Step 4: Make sure you have the most recent version of Music Manager. The most recent version downloads are linked below.

Step 5: Temporarily set the Music Manager to manually add music, then use the Music Manager troubleshooter:

  1. Open Music Manager and select the Upload tab.
  2. Uncheck Automatically upload songs added to my selected folders.
  3. Click Upload.
  4. After attempting to add music manually, feel free to return your upload frequency to its original setting.
  5. Click the Music Manager icon Music Manager.
  6. Select Run troubleshooter.

Step 6: Restart your computer.

Music Manager isn't connecting to Google Play

Internet security, firewall and anti-virus applications can sometimes prevent Music Manager from working correctly. For example, you might see an error like "Couldn't Connect to Google Play" or "Could not establish a secure connection to Google Play."

If you're having trouble with Music Manager, try the following:

  • Check your firewall settings to make sure Ports 80 and 443 are open.
  • Verify that Music Manager isn't blocked from accessing the internet in your firewall or anti-virus settings.

If you are still seeing the "Couldn't Connect to Google Play" error message, try the following steps:

  1. Open Music Manager and click on the window that appears.
  2. Using your keyboard and arrow keys, press: up, up, down, down, left, right, left, right, b, a.
  3. A new window will open. Click Open browser and follow the prompts to log in.
  4. Copy the code that is displayed, then return to Music Manager, paste in the code, and press Submit code.

If you continue to experience any issues after entering the special code, please contact us.

I'm having trouble downloading Music Manager

Make sure your computer meets the requirements.

  • Music Manager requires Mac OS X 10.5 or above, Windows XP or above, or Linux (Debian/Ubuntu/Fedora/openSUSE).

Try downloading on a different browser.

  • Google Chrome, Mozilla Firefox, Internet Explorer 10 or above, or Safari.
    • Note: If you use Google Chrome, try uploading your music using the Google Play Music chrome extension instead of Music Manager.

Try temporarily turning off your Internet security software.

  • Turn off your Internet security software and try the download again. Remember to turn the software back on when you're done.
My music is uploading slowly

It could a while to finish adding your music to your library. Time it takes depends on the following:

  • The number of songs in your library
  • The speed of your Internet connection
  • If you're doing other things on your computer that take up a lot of bandwidth, like streaming video.

To view the progress of songs you're adding to Google Play:

  1. In your system tray at the bottom right of your screen (Windows), or the menu bar in the upper right corner (Mac), click the Music Manager icon Music Manager.
  2. Select Preferences.
  3. You'll see the upload progress.
I deleted music from my Google Play music library, and now it won't re-upload

To re-add music you've deleted, try the options below.

Option 1: Re-enter your upload location

  1. In your system tray at the bottom right of your screen (Windows), or the menu bar in the upper right corner (Mac), click the Music Manager icon Music Manager.
  2. Select Preferences > Advanced > Change.
  3. Select a new music location.
  4. Click Apply.
  5. Follow the steps above again and point the Music Manager to the original music location.
  6. Click Apply.

Option 2: Edit information in your music file

  1. Edit your original music file (for example change the song title).
  2. Music Manager will interpret the file as a different song and add it to your Google Play music library.
I'm being asked for my Keychain login

Prevent your Keychain from locking when your computer goes to sleep.

  1. Go to Applications > Utilities > Keychain Access.
  2. In the left column under Keychains, click login.
  3. Go to Edit > Change settings for Keychain login...
  4. Uncheck Lock after... and Lock when sleeping.
  5. Click Save.

If the problem persists, try using Keychain First Aid to check for additional problems.

  1. Go to Applications > Utilities > Keychain Access.
  2. Select Keychain Access > Keychain First Aid.
  3. Enter your username and password, then select Verify.
  4. Click Start.
  5. Select Repair on any problems that are displayed and click Start.

Lastly, try Verify/Repair Disk Permissions in Disk Utility.

  1. Go to Applications > Utilities > Disk Utility.
  2. Select your startup disk.
  3. Select the First Aid tab.
  4. Select Repair Disk Permissions.

Shana is a Google Play expert and author of this help page. Help her improve this article by leaving feedback below.

Was this article helpful?