Help with an Android app or game

Many Android apps available on Google Play are created and maintained not by Google, but by third-party developers. For example, Facebook, Clash of Clans, Instagram, Puzzles & Dragons, and any other app that doesn't have Google listed as the developer.

When do I contact the Google Play team?

Contact our support team if:

  • Your payment was cancelled
  • A download is stuck
  • You would like a refund for an accidental or unwanted app or in-app item you bought

When do I contact an app's developer?

Contact an app's developer if:

  • An app you downloaded isn't working
  • You never received an in-app purchase
  • You would like a refund for an app or in-app item that isn't working
  • You have questions about an app's permissions or how to use an app
  • You have feedback or concerns about an app

If the developer doesn't have contact information listed, hasn't responded to your request, or their response was unsatisfactory, contact our support team to see if we can help.

Find contact information for an app's developer

On your mobile device
  1. Open the Google Play Store app Google Play.
  2. Search for the app by name.
  3. Locate and select the app from your search results.
  4. Touch Read More.
  5. Scroll down to review the contact information listed for the app's developer.
On your computer
  1. Visit Google Play.
  2. Search for the app by name.
  3. Locate and select the app from your search results.
  4. Scroll down to the "Additional information" section to review the contact information listed for the app's developer.
On Android TV
  1. Open the Google Play Store app Google Play.
  2. Search for the app by name.
  3. Locate and select the app from your search results.
  4. Select Full Description.

Shana is a Google Play expert and author of this help page. Help her improve this article by leaving feedback below.

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