Problems finding an app or game

If you’re having trouble finding an app or game after searching on Google Play, here are some common troubleshooting steps.

Search terms

Make sure you’ve entered your search without misspellings or typos. It may be helpful to change your search terms or make them more general, as publishers may occasionally change the name of an app or game.

Compatibility

If an app or game doesn’t appear in your search results, it’s possible that the item isn’t available in your country or compatible with your device. Developers can limit their apps or games to select countries, devices, and service providers.

Availability

In some cases, apps and games can be removed from Google Play by a developer or for policy reasons. If an item has been removed, it won’t be available for download.

If you’re looking for an app that you previously purchased or downloaded, Open the Google Play Store Google Play Store app > Touch the Google Play Store Play Store icon > select My Apps > All.

Contact Google Play support

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