Feb 10, 2025

Unable to verify my identity

I just created my personal console account but i can't verify it. All documents are accepted except the front of my id card. It says that: "Make sure that the image contains your ID and that it is clear and bright." (the image is in French). The my ID is clear, i scanned it. So i don't why they are saying that it should be "bright". I don't have a passeport and driving licence, how can i fix it please ? It is the only issue i have.

Details

Google Play Console,Fix an issue

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All Replies

Rajat Patel.

Silver Product Expert

Software engineer, PE @ Android OS/ Google TV/ Android TV

Feb 10, 2025

Hello, please confirm that the details you are typing or adding in the form of verification is exactly matches mentioned on the document / let's try with even case sensitive.

Also Ensure the scanned image of your ID card is high resolution, clear, and free from glare or shadows. Use good lighting when scanning.

Thanks

Rajat

Asmitta

Original Poster

Feb 10, 2025

Thanks for the reply.

> Also Ensure the scanned image of your ID card is high resolution, clear, and free from glare or shadows.

My photo on the card has shadow, it has been made like that (blame the government please not me). 😓. Hope i'll find a way to make it shine on the pdf.

Rajat Patel.

Silver Product Expert

Software engineer, PE @ Android OS/ Google TV/ Android TV

Feb 11, 2025

My photo on the card has shadow, it has been made like that (blame the government please not me)

I Recommend you to use the clear pic from which system can read the details. You dont have to use captured photos always. you can extract it from the government issued document pdf likewise.

Best document option for quick verification is passport:

Thanks

Rajat