Oct 2, 2023

All in-app purchases are cancelled

Hello everyone, I'm following a problem with purchases in my application, I don't have any successful transactions, all are canceled with the given message: ("This order could not be completed and was canceled"), and in the payment profile I have an error like this: You're currently unable to receive payouts because there's a hold on your payments account.

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Monetization,Fix an issue

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Last edited Oct 2, 2023

All Replies (2)

BenMcc

Diamond Product Expert

PE: Play Console - Here for the fun of it!

Oct 2, 2023

You will need to contact support first and resolve the issue of why your payment account is on hold.

https://support.google.com/googleplay/android-developer/gethelp

Ben

Mostak Hasan

Oct 2, 2023

Why not support imo and other apps

D4rK

Oct 4, 2023

The error message "This order could not be completed and was canceled" can occur for a number of reasons, but the most likely cause in your case is the hold on your payments account.

I recommend that you contact Google Play support as soon as possible to find out why the hold was placed on your account and how to get it removed. Once the hold is removed, you should be able to receive payouts and in-app purchases should start working again.

I hope this helps!