Key issuesFor help with your app's signing key on Play Console, please fill out the form below. At this time, we can only respond to emails sent in English, Chinese, Japanese, or Korean. If your developer account has been terminated or you believe your app was rejected in error, the best way to reach us is through the link in the enforcement email you received. * Required fieldPlease specify your issue: *I have general issues related to key and signatureI have an app signing key upgrade-related issueI have an upload key-related issueReset upload key requests can only be submitted through the Play App Signing page (Release > Setup > App integrity) by the account owner. If the button is greyed out, check the account you are logged into. First nameLast nameEmail address *?We can only process upload key reset when the request is coming from the developer account owner. Account owners will not have an arrow on the Users and permissions on Play Console Email address you use to sign in to the Play ConsoleYour location *Select oneAfghanistanAland IslandsAlbaniaAlgeriaAmerican SamoaAndorraAngolaAnguillaAntarcticaAntigua and BarbudaAntilles NetherlandsArgentinaArmeniaArubaAscension IslandAustraliaAustriaAzerbaijanBahamasBahrainBangladeshBarbadosBelarusBelgiumBelizeBeninBermudaBhutanBolivarian Republic of VenezuelaBolivia, Plurinational State ofBonaire, Sint Eustatius and SabaBosnia and HerzegovinaBotswanaBouvet IslandBrazilBritish Indian Ocean TerritoryBritish Virgin IslandsBruneiBulgariaBurkina FasoBurundiCambodiaCameroonCanadaCanary IslandsCape VerdeCayman IslandsCentral African RepublicCeuta & MelillaChadChileChinaChristmas IslandClipperton IslandCocos (Keeling) IslandsColombiaComorosCongoCongo - Democratic Republic ofCook IslandsCosta RicaCote d’IvoireCroatiaCubaCuracaoCyprusCzech RepublicDenmarkDiego GarciaDjiboutiDominicaDominican RepublicEcuadorEgyptEl SalvadorEquatorial GuineaEritreaEstoniaEthiopiaFalkland Islands (Islas Malvinas)Faroe IslandsFijiFinlandFranceFrench GuianaFrench PolynesiaFrench Southern TerritoriesGabonGambiaGeorgiaGermanyGhanaGibraltarGreeceGreenlandGrenadaGuadeloupeGuamGuatemalaGuernseyGuineaGuinea-BissauGuyanaHaitiHeard Island and McDonald IslandsHoly See (Vatican City State)HondurasHong KongHungaryIcelandIndiaIndonesiaIraqIrelandIslamic Republic of IranIsle of ManIsraelItalyJamaicaJapanJerseyJordanKazakhstanKenyaKiribatiKoreaKosovoKuwaitKyrgyzstanLao People's Democratic Republic (Laos)LatviaLebanonLesothoLiberiaLibyan Arab JamahiriyaLiechtensteinLithuaniaLuxembourgMacaoMadagascarMalawiMalaysiaMaldivesMaliMaltaMarshall IslandsMartiniqueMauritaniaMauritiusMayotteMexicoMicronesia - Federated States ofMonacoMongoliaMontenegroMontserratMoroccoMozambiqueMyanmarNamibiaNauruNepalNetherlandsNew CaledoniaNew ZealandNicaraguaNigerNigeriaNiueNorfolk IslandNorth KoreaNorth MacedoniaNorthern Mariana IslandsNorwayOmanPakistanPalauPanamaPapua New GuineaParaguayPeruPhilippinesPitcairnPolandPortugalPuerto RicoQatarRepublic of MoldovaReunionRomaniaRussiaRwandaSaint BarthelemySaint HelenaSaint Kitts and NevisSaint LuciaSaint MartinSaint Pierre and MiquelonSaint Vincent and the GrenadinesSamoaSan MarinoSao Tome and PrincipeSaudi ArabiaSenegalSerbiaSeychellesSierra LeoneSingaporeSint MaartenSlovakiaSloveniaSolomon IslandsSomaliaSouth AfricaSouth Georgia and the South Sandwich IslandsSouth SudanSpainSri LankaSudanSurinameSvalbard and Jan MayenSwazilandSwedenSwitzerlandSyriaTaiwanTajikistanThailandTimor-LesteTogoTokelauTongaTrinidad and TobagoTristan da CunhaTunisiaTurkeyTurkmenistanTurks and Caicos IslandsTuvaluUgandaUkraineUnited Arab EmiratesUnited KingdomUnited Republic of TanzaniaUnited States Minor Outlying IslandsUnited States of AmericaUnited States Virgin IslandsUruguayUzbekistanVanuatuVietnamWallis and FutunaWest BankWestern SaharaYemenZambiaZimbabweSelect oneSelect oneAfghanistanAland IslandsAlbaniaAlgeriaAmerican SamoaAndorraAngolaAnguillaAntarcticaAntigua and BarbudaAntilles NetherlandsArgentinaArmeniaArubaAscension IslandAustraliaAustriaAzerbaijanBahamasBahrainBangladeshBarbadosBelarusBelgiumBelizeBeninBermudaBhutanBolivarian Republic of VenezuelaBolivia, Plurinational State ofBonaire, Sint Eustatius and SabaBosnia and HerzegovinaBotswanaBouvet IslandBrazilBritish Indian Ocean TerritoryBritish Virgin IslandsBruneiBulgariaBurkina FasoBurundiCambodiaCameroonCanadaCanary IslandsCape VerdeCayman IslandsCentral African RepublicCeuta & MelillaChadChileChinaChristmas IslandClipperton IslandCocos (Keeling) IslandsColombiaComorosCongoCongo - Democratic Republic ofCook IslandsCosta RicaCote d’IvoireCroatiaCubaCuracaoCyprusCzech RepublicDenmarkDiego GarciaDjiboutiDominicaDominican RepublicEcuadorEgyptEl SalvadorEquatorial GuineaEritreaEstoniaEthiopiaFalkland Islands (Islas Malvinas)Faroe IslandsFijiFinlandFranceFrench GuianaFrench PolynesiaFrench Southern TerritoriesGabonGambiaGeorgiaGermanyGhanaGibraltarGreeceGreenlandGrenadaGuadeloupeGuamGuatemalaGuernseyGuineaGuinea-BissauGuyanaHaitiHeard Island and McDonald IslandsHoly See (Vatican City State)HondurasHong KongHungaryIcelandIndiaIndonesiaIraqIrelandIslamic Republic of IranIsle of ManIsraelItalyJamaicaJapanJerseyJordanKazakhstanKenyaKiribatiKoreaKosovoKuwaitKyrgyzstanLao People's Democratic Republic (Laos)LatviaLebanonLesothoLiberiaLibyan Arab JamahiriyaLiechtensteinLithuaniaLuxembourgMacaoMadagascarMalawiMalaysiaMaldivesMaliMaltaMarshall IslandsMartiniqueMauritaniaMauritiusMayotteMexicoMicronesia - Federated States ofMonacoMongoliaMontenegroMontserratMoroccoMozambiqueMyanmarNamibiaNauruNepalNetherlandsNew CaledoniaNew ZealandNicaraguaNigerNigeriaNiueNorfolk IslandNorth KoreaNorth MacedoniaNorthern Mariana IslandsNorwayOmanPakistanPalauPanamaPapua New GuineaParaguayPeruPhilippinesPitcairnPolandPortugalPuerto RicoQatarRepublic of MoldovaReunionRomaniaRussiaRwandaSaint BarthelemySaint HelenaSaint Kitts and NevisSaint LuciaSaint MartinSaint Pierre and MiquelonSaint Vincent and the GrenadinesSamoaSan MarinoSao Tome and PrincipeSaudi ArabiaSenegalSerbiaSeychellesSierra LeoneSingaporeSint MaartenSlovakiaSloveniaSolomon IslandsSomaliaSouth AfricaSouth Georgia and the South Sandwich IslandsSouth SudanSpainSri LankaSudanSurinameSvalbard and Jan MayenSwazilandSwedenSwitzerlandSyriaTaiwanTajikistanThailandTimor-LesteTogoTokelauTongaTrinidad and TobagoTristan da CunhaTunisiaTurkeyTurkmenistanTurks and Caicos IslandsTuvaluUgandaUkraineUnited Arab EmiratesUnited KingdomUnited Republic of TanzaniaUnited States Minor Outlying IslandsUnited States of AmericaUnited States Virgin IslandsUruguayUzbekistanVanuatuVietnamWallis and FutunaWest BankWestern SaharaYemenZambiaZimbabweDeveloper name?Available on your Play Console Developer pageDeveloper account ID *?Available on your Play Console Account details pageApp package name *?To find your app’s package name, select your app on play.google.com or your Google Play Console. Your app’s package name is at the end of your app’s URL: On play.google.com: After id=your.package.name On the Play Console: After p=your.package.name Is your app enrolled in Play App Signing by Google Play? *Go to your app > Release > Setup > App Integrity to check your opt-in status Yes, Google Play manages my upload key NoPlease specify: *I lost my upload key I have other issues related to key and signatureYou've confirmed the app is not enrolled in app signing by Google Play and you lost your keystore. This means our team cannot assist in resetting your key. You'll have to publish a new app with a new package name and a new key. You should also update the description of the original app and unpublish it. Please note that we do not support the deletion of apps or the re-use of package names. Submit a ticket below only if you have further questions about keystore. Give feedback or describe your issue *Example: 1. Signed in to the Play Console. 2. Clicked Settings. 3. Clicked Developer page. 4. Have a question about uploading an image. 0/1000Please enter a full description of the problem.Attach a screenshot or other attachments to help troubleshoot your issueNo files chosen Choose filesInclude a screenshot of a Play Console page, error message, or other related files that will help describe your issueThis field is required.SubmitSubmittedEdit requestDownload submissionSome account and system information will be sent to Google, and support calls and chats may be recorded. We will use this information to improve support quality and training, to help address technical issues, and to improve our products and services, subject to our Privacy Policy and Terms of Service. Translation services may be used in chats and email.Your email has been sentThank you for contacting Google Play developer support. Our Support Team will reply by email within 2 business days. Please expect some delays during holidays.Edit requestDownload submission