Key issues

For help with your app's signing key on Play Console, please fill out the form below.

At this time, we can only respond to emails sent in English, Chinese, Japanese, and Korean. 

Please use this form for English language support. If you need support in another language, please select a different language in the dropdown menu at the bottom.


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Email address you use to sign in to the Play Console
Is your app enrolled in app signing by Google Play? *

Go to your app > Release > Setup > App signing to check your opt-in status

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You've confirmed the app is not enrolled in app signing by Google Play and you lost your keystore.

This means our team cannot assist in resetting your key.  

You'll have to publish a new app with a new package name and a new key. You should also update the description of the original app and unpublish it. Please note that we do not support the deletion of apps or the re-use of package names.

Submit a ticket below only if you have further questions about keystore.

Please enter a full description of the problem.
Include a screenshot of a Play Console page, error message, or other related files that will help describe your issue
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