Key issuesFor help with your app's signing key on Play Console, please fill out the form below. At this time, we can only respond to emails sent in English, Chinese, Japanese, and Korean. Please use this form for English language support. If you need support in another language, please select a different language in the dropdown menu at the bottom. * Required fieldFirst nameLast nameEmail address *?We can only process upload key reset when the request is coming from the developer account owner. Account owners will not have an arrow on the Users and permissions on Play Console Email address you use to sign in to the Play ConsoleDeveloper Account ID?Available on your Play Console Settings pageYour locationSelect oneAfghanistanÅland IslandsAlbaniaAlgeriaAmerican SamoaAndorraAngolaAnguillaAntarcticaAntigua & BarbudaArgentinaArmeniaArubaAscension IslandAustraliaAustriaAzerbaijanBahamasBahrainBangladeshBarbadosBelarusBelgiumBelizeBeninBermudaBhutanBoliviaBosnia & HerzegovinaBotswanaBouvet IslandBrazilBritish Indian Ocean TerritoryBritish Virgin IslandsBruneiBulgariaBurkina FasoBurundiCambodiaCameroonCanadaCanary IslandsCape VerdeCaribbean NetherlandsCayman IslandsCentral African RepublicCeuta & MelillaChadChileChinaChristmas IslandClipperton IslandCocos (Keeling) IslandsColombiaComorosCongo - BrazzavilleCongo - KinshasaCook IslandsCosta RicaCôte d’IvoireCroatiaCubaCuraçaoCyprusCzechiaDenmarkDiego GarciaDjiboutiDominicaDominican RepublicEcuadorEgyptEl SalvadorEquatorial GuineaEritreaEstoniaEswatiniEthiopiaFalkland Islands (Islas Malvinas)Faroe IslandsFijiFinlandFranceFrench GuianaFrench PolynesiaFrench Southern TerritoriesGabonGambiaGeorgiaGermanyGhanaGibraltarGreeceGreenlandGrenadaGuadeloupeGuamGuatemalaGuernseyGuineaGuinea-BissauGuyanaHaitiHeard & McDonald IslandsHondurasHong KongHungaryIcelandIndiaIndonesiaIranIraqIrelandIsle of ManIsraelItalyJamaicaJapanJerseyJordanKazakhstanKenyaKiribatiKosovoKuwaitKyrgyzstanLaosLatviaLebanonLesothoLiberiaLibyaLiechtensteinLithuaniaLuxembourgMacaoMadagascarMalawiMalaysiaMaldivesMaliMaltaMarshall IslandsMartiniqueMauritaniaMauritiusMayotteMexicoMicronesiaMoldovaMonacoMongoliaMontenegroMontserratMoroccoMozambiqueMyanmar (Burma)NamibiaNauruNepalNetherlandsNew CaledoniaNew ZealandNicaraguaNigerNigeriaNiueNorfolk IslandNorth KoreaNorth MacedoniaNorthern Mariana IslandsNorwayOmanPakistanPalauPalestinePanamaPapua New GuineaParaguayPeruPhilippinesPitcairn IslandsPolandPortugalPuerto RicoQatarRéunionRomaniaRussiaRwandaSamoaSan MarinoSão Tomé & PríncipeSaudi ArabiaSenegalSerbiaSeychellesSierra LeoneSingaporeSint MaartenSlovakiaSloveniaSolomon IslandsSomaliaSouth AfricaSouth Georgia & South Sandwich IslandsSouth KoreaSouth SudanSpainSri LankaSt. BarthélemySt. HelenaSt. Kitts & NevisSt. LuciaSt. MartinSt. Pierre & MiquelonSt. Vincent & GrenadinesSudanSurinameSvalbard & Jan MayenSwedenSwitzerlandSyriaTaiwanTajikistanTanzaniaThailandTimor-LesteTogoTokelauTongaTrinidad & TobagoTristan da CunhaTunisiaTurkeyTurkmenistanTurks & Caicos IslandsTuvaluU.S. Outlying IslandsU.S. Virgin IslandsUgandaUkraineUnited Arab EmiratesUnited KingdomUnited StatesUruguayUzbekistanVanuatuVatican CityVenezuelaVietnamWallis & FutunaWestern SaharaYemenZambiaZimbabweApplication package name *?To find your app’s package name, select your app on play.google.com or your Google Play Console. Your app’s package name is at the end of your app’s URL: On play.google.com: After id=your.package.name On the Play Console: After p=your.package.name Is your app enrolled in app signing by Google Play? *Go to your app > Release > Setup > App signing to check your opt-in status Yes, Google Play manages my upload key NoPlease specify: *I have an upload key-related issueI have an app signing key upgrade-related issueI have other issues related to key and signaturePlease specify: *I lost my upload keyA developer with access to the keystore has left my companyMy upload key has been compromisedI forgot the password to my keystorePlease specify: *Do you want Google to generate a new app signing key?Do you want to provide your own app signing key?Please generate a new upload key and attach a .pem file along with submitting the form. Here’s how: Follow the instructions in the Android Studio Help Center to generate a new key. It must be different from any previous keys. Alternatively, you can use the following command line to generate a new key: keytool -genkeypair -alias upload -keyalg RSA -keysize 2048 -validity 9125 -keystore keystore.jks (*This key must be a 2048 bit RSA key and have 25-year validity.) Export the certificate for that key to PEM format: keytool -export -rfc -alias upload -file upload_certificate.pem -keystore keystore.jks *Please specify: *I lost my upload key I have other issues related to key and signatureYou've confirmed the app is not enrolled in app signing by Google Play and you lost your keystore. This means our team cannot assist in resetting your key. You'll have to publish a new app with a new package name and a new key. You should also update the description of the original app and unpublish it. Please note that we do not support the deletion of apps or the re-use of package names. Submit a ticket below only if you have further questions about keystore. Give feedback or describe your issue *Please enter a full description of the problem.Attach a screenshot or other attachments to help troubleshoot your issueInclude a screenshot of a Play Console page, error message, or other related files that will help describe your issueThis field is required.Submit https://myaccount.google.com/privacypolicy?hl=$0 Some account and system information will be sent to Google, and support calls and chats may be recorded. We will use this information to improve support quality and training, to help address technical issues, and to improve our products and services, subject to our Privacy Policy and Terms of Service. Additional info OK Thank you for contacting Google Play developer support. Our Support Team will reply by email within 2 business days. Please expect some delays during holidays.