Key issues

For help with your app's signing key on Play Console, please fill out the form below.

At this time, we can only respond to emails sent in English, Chinese, Japanese, and Korean.

Please use this form for English language support. If you need support in another language, please select a different language in the dropdown menu at the bottom.

If your developer account has been terminated or you believe your app was rejected in error, the best way to reach us is through the link in the enforcement email you received.

* Required field

First name

Last name

Email address *?

Email address you use to sign in to the Play Console

Your location *

Developer name?

Developer account ID *?

App package name *?

Is your app enrolled in Play App Signing by Google Play? *

Go to your app > Release > Setup > App Integrity to check your opt-in status

Yes, Google Play manages my upload key

Please specify: *

I have an app signing key upgrade-related issue

I have an upload key-related issue

I have other issues related to key and signature

Please specify: *

I lost my upload key

A developer with access to the keystore has left my company

My upload key has been compromised

I forgot the password to my keystore

Please specify: *

Do you want Google to generate a new app signing key?

Do you want to provide your own app signing key?

Please generate a new upload key and attach a .pem file along with submitting the form.

Here’s how:

Follow the instructions in the Android Studio Help Center to generate a new key. It must be different from any previous keys. Alternatively, you can use the following command line to generate a new key:

keytool -genkeypair -alias upload -keyalg RSA -keysize 2048 -validity 9125 -keystore keystore.jks (*This key must be a 2048 bit RSA key and have 25-year validity.)

Export the certificate for that key to PEM format:

keytool -export -rfc -alias upload -file upload_certificate.pem -keystore keystore.jks

Please specify: *

I have other issues related to key and signature

I lost my upload key

You've confirmed the app is not enrolled in app signing by Google Play and you lost your keystore.

This means our team cannot assist in resetting your key.

You'll have to publish a new app with a new package name and a new key. You should also update the description of the original app and unpublish it. Please note that we do not support the deletion of apps or the re-use of package names.

Submit a ticket below only if you have further questions about keystore.

Give feedback or describe your issue *

Please enter a full description of the problem.

Attach a screenshot or other attachments to help troubleshoot your issue

Include a screenshot of a Play Console page, error message, or other related files that will help describe your issue