Notification

You can now request help from the Help page in your Play Console account.  If you don't have access to Play Console, ask your account admin for an invite.

Provide advance notice to the Google Play App Review team

The Google Play App Review team accepts advance notice about your upcoming app or store listing publishing event.

We only accept advance notice in the following scenarios:

  • You have written documentation proving that you have permission to use a third party's intellectual property in your app or store listing (for example, Brand names and logos, graphic assets, audio, etc.).
  • You have written documentation proving that you have permission from a government or government agency to make apps on their behalf (for example, apps that facilitate a government process such as voting or ID validation). This documentation must be submitted by the relevant government or government entity. Learn more
  • You have written documentation proving that you have permission from a recognized healthcare organization to develop and distribute an app in affiliation with them. Learn more
  • You have gambling or casino-style elements in your game, and need to provide your Korean Game Rating and Administrative Committee (GRAC) rating certificate to Google so your game can be distributed in Korea. Learn More
  • Your app uses an accessibility service and you need to provide an explanation documenting how the app uses the system capabilities that the service requests. 
  • You are a validated non-profit charitable organization (for example, a validated 501(c)(3) charitable organization or the local equivalent). You must attach a copy of your organization’s IRS determination letter or other acceptable proof in your reply to this email. The provided information must indicate your status as a charitable organization.
  • You have written documentation obtained from a law enforcement agency (for example, police station) that needs to be submitted for review.
  • You have written documentation obtained from regulators that needs to be submitted for review.

Note: If you submit a request that's not covered by the above scenarios, you may not receive a response. For other questions, contact our support team.

* Required field

If you don’t have a Google Play Developer account, type an email address where we can contact you
Email address you use to sign in to the Developer Console

To find your app’s package name, select your app on play.google.com. Your app’s package name is at the end of your app’s URL on play.google.com: after id=your.package.name.

In your Developer Console your app’s package name is near the top of the app's Dashboard page. 

See above for additional information on supported scenarios.
  • Format: Submit PDFs (do not upload zip files, plain text documents, handwritten notes, or purchase receipts).
  • Identification: The document must explicitly state your specific App Name, Package Name, or Developer Name (do not scratch out or redact this information). Do not submit any documents or IDs containing personally identifiable information. Block out or remove any sensitive information (financial and payment details, phone numbers, etc.) from any documents.
  • Validity: Include valid signatures from the authorizing party and ensure dates match the app's current lifecycle.
Do not submit any documents or IDs containing personally identifiable information. Block out or remove any sensitive information (financial and payment details, phone numbers, etc.) from any documents.
  • Format: Submit PDFs (do not upload zip files, plain text documents, handwritten notes, or purchase receipts).
  • Identification: The document must explicitly state your specific App Name, Package Name, or Developer Name (do not scratch out or redact this information). Do not submit any documents or IDs containing personally identifiable information. Block out or remove any sensitive information (financial and payment details, phone numbers, etc.) from any documents.
  • Validity: Include valid signatures from the authorizing party and ensure dates match the app's current lifecycle.
Enter a full description of the problem.
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