View crashes and application not responding (ANR) errors

Using Play Console, you can view data for crashes and application not responding (ANR) errors for your apps. Data comes from Android devices whose users have opted in to automatically share their usage and diagnostics data.

Find your data

  1. Open Play Console.
  2. Select an app.
  3. On the left menu, select Quality > Android vitals > Crashes and ANRs.
  4. Near the center of your screen, use the filters to help you find and diagnose issues. For additional details about a crash or ANR error, select View details () next to the item.

Note: After you select a cluster, a separate section is displayed if an issue was found while testing your app to generate a pre-launch report. To help you troubleshoot, the section includes device information, detailed crash information, the logcat from the device, and a video of the error.

Crashes

This page shows the crashes that contribute to your crash rate metrics. Crashes are grouped into clusters to help you identify when multiple crashes may share the same root cause.

To see user-perceived crash clusters, use the Issue visibility filter, and select only issues that happen in the foreground.

To improve your crash rate, fix crash clusters with the highest number of affected users first.

The Android Developers site provides guidance on diagnosing and fixing crashes.

Tip: User-perceived crash rate is a core vital. This means it is one of the most important technical metrics and affects the discoverability of your app on Google Play.

Application not responding (ANR)

If your app stops responding, users get a dialog that allows them to wait or close the app. When these dialogs appear, they're known as "Application not responding" errors (or ANRs). ANRs on devices on Android 10 and below are available only in Play Console.

This page shows the ANRs that contribute to your ANR rate metrics. ANRs are grouped into clusters to help you identify when multiple ANRs may share the same root cause.

To see user-perceived ANR clusters, use the Issue visibility filter, and select only issues that happen in the foreground.

To improve your ANR rate, fix ANR clusters with the highest number of affected users first.

The Android Developers site provides guidance on diagnosing and fixing ANRs.

Tip: User-perceived ANR rate is a core vital. This means it is one of the most important technical metrics and affects the discoverability of your app on Google Play.

Related content

Get more information on the Android vitals > Overview page in Monitor your app's technical performance with Android vitals.

 

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