Requirements for apps that communicate government information

We have recently clarified our Misleading Claims Policy on communicating government information. Google Play wants to help you ensure that if your app communicates government information, it does so transparently and empowers users with reliable and clearly sourced civic information. 

Note: This article does not replace the actual policy language, but is provided to assist with your review of the policy language.

Changes to our misleading claims policy

We don’t allow apps that contain false or misleading information or claims, including in the app description, title, icon and screenshots. This includes apps that falsely claim affiliation with a government entity or offer or facilitate government services without proper authorisation.

Unaffiliated apps that communicate government information

Apps that communicate government information, but are not affiliated with a government entity, must be transparent about the sources of this information by:

  • Clearly conveying the sources to users in the app description, and
  • Making clear that the app does not represent a government or political entity.

The sources that you provide should allow users to easily verify the information found in your app. For example, if your app communicates information relating to US-based government organisations, the source information might have a URL or other contact information registered to a .gov domain (posted by the United States government), so that users can easily verify the accuracy of the information. Similarly, if an app communicates information relating to the Japanese government or a Japanese government agency, the source information might have a URL registered to a .go.jp domain.

Government-affiliated apps

Governments are encouraged to use official government email addresses to create developer accounts, and provide a list of approved apps and/or provide authorised developers with documentation that confirms their ability to create apps for the government. We will work with government agencies to verify the legitimacy of affiliated apps.

Third-party apps that are officially authorised to facilitate a government process such as voting or ID validation may be required to provide proof of permission prior to approval. This documentation must be submitted by the relevant government or government entity.

Government entities can provide proof of permission by submitting written documentation, which includes the relevant government contact information for validation. Find out about providing advance notice to the Google Play app review team.

Related content

  • To understand the November 2019 policy updates and see some examples and best practices, watch PolicyBytes.
  • For contextual learning on Google Play policy, visit Google Play Academy. ​​​
Was this helpful?
How can we improve it?

Need more help?

Sign in for additional support options to quickly solve your issue

Search
Clear search
Close search
Google apps
Main menu
Search Help Centre
true
92637
false