Verify your identity

To publish your app to Google Play, you may be required to verify your identity by submitting a valid form of photo identification and personal information during the Google Play Console account sign-up process. Identity verification may take approximately three working days.

Requirements at sign-up

Verify your identity

During account creation, you must upload a valid government-issued photo identification (issued from the sign-up country) to be processed by Google.

The form of photo identification that you choose should exactly match the personal information that you enter during the verification process.

Tips for taking a clear picture

  • Capture the entire document in the photo. It should be readable and in focus. Do not crop the image – all four corners of the document should be contained within the image.

  • Keep your image free of reflections and glare. Turn off the flash.

  • Incomplete documents or dark or blurry photos won't be accepted.

  • You'll be allowed a limited number of verification attempts.

  • Uploading files other than an image of your ID may result in account suspension.

Confirm your details

Confirm that your name, home address and other details match the photo ID that you've uploaded. Mismatched photo IDs will fail verification, require resubmission and delay access to app publishing features.

Verification process

After you create your account, you can track the status of your identity verification from the All applications page. When the verification process is complete, an email is sent to the account owner.

Manage a failed verification

Your identity verification may fail due to one of the following reasons:

  • The image uploaded does not meet the requirements to process the request (e.g. low resolution, unreadable/unclear, not all information visible)

  • The form of identification uploaded is not valid

  • The details on the form of identification do not match the personal information provided during the verification process

You can resubmit your valid form of photo identification from the banner at the top of the app list page by selecting Verify ID. If you require additional support, contact us

Play Console feature access

During the identity verification process, you can still access many features on the Play Console that will help you get your app ready to publish. However, you will not be able to publish an app until your identity is verified. 

Frequently asked questions

Why is Google requiring me to provide a valid form of photo identification?

We do this to confirm that it's really you attempting to publish the app. We also do this to protect you and Google Play users from fraud.

I'm a user on a developer account, but not the owner. How does this affect me?

Users of a developer account will be limited to the same set of features as the account owner, provided that they have been given permission to access those features. For example, if you have access to manage production releases, you will be unable to publish a release until the account owner's identity has been verified. 

My identity verification failed; can I get a refund for the $25 sign-up fee?

You can request a full refund for the registration fee by contacting our support team

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