Resolve payments profile setup issues

 

If you have a problem completing the sign-up form and creating your payments profile, make sure that you followed the guidelines below:

  • Sign up from a supported country: depending on the Google product, we may not support your country for merchant payments yet. Learn more about countries that we support for merchant and developer registration.

  • Use a physical business address: currently, Google only lets merchants use a physical address in their payments profile. We don't allow merchants to use PO boxes as their business address.

  • Use correct credit card formatting: our system accepts only a–z, A–Z and 0–9 as inputs for the 'Credit card statement name'. If you use other characters or languages, you'll see an error.

  • Use a legal business name that's not too long: our system allows business names up to 60 characters only.

  • Use the correct format for Value Added Tax identification (VAT ID): our sign-up form requires your VAT ID to be entered in your country's specific format. Here's the VAT ID format for your location:

Austria
Expected format: letter ‘U’ followed by eight digits
Example: U12345678
  • Use the correct format for Value Added Tax identification (VAT ID): you're required to enter your VAT ID in your country's specific format on our sign-up form. Here's the VAT ID format for your location:

Belgium
Expected format: nine or 10 digits (10 digits begin with 0)
Example: 123456789 or 0123456789
  • Use the correct format for Value Added Tax identification (VAT ID): you're required to enter your VAT ID in your country's specific format on our sign-up form. Here's the VAT ID format for your location:

Denmark
Expected format: eight digits
Example: 12345678
  • Use the correct format for Value Added Tax identification (VAT ID): our sign-up form requires your VAT ID to be entered in your country's specific format. Here's the VAT ID format for your location:

Finland
Expected format: eight digits
Example: 12 34 56 78
  • Use the correct format for Value Added Tax identification (VAT ID): you're required to enter your VAT ID in your country's specific format on our sign-up form. Here's the VAT ID format for your location:

France
N/A
N/A
  • Use the correct format for Value Added Tax identification (VAT ID): you're required to enter your VAT ID in your country's specific format on our sign-up form. Here's the VAT ID format for your location:

Germany
Expected format: nine digits
Example: 123456789
  • Use the correct format for Value Added Tax identification (VAT ID): you're required to enter your VAT ID in your country's specific format on our sign-up form. Here's the VAT ID format for your location:

Greece
Expected format: nine digits starting with 0
Example: 012345678
  • Use the correct format for Value Added Tax identification (VAT ID): you're required to enter your VAT ID in your country's specific format on our sign-up form. Here's the VAT ID format for your location:

Croatia
Expected format: 11 digits
Example: 12345678910
  • Use the correct format for Value Added Tax identification (VAT ID): you're required to enter your VAT ID in your country's specific format on our sign-up form. Here's the VAT ID format for your location:

Ireland
Expected format: eight characters (six or seven digits followed by one or two letters) or seven digits followed by two letters
Example: 1234567X, 123456XY or 1234567MH
  • Use the correct format for Value Added Tax identification (VAT ID): you're required to enter your VAT ID in your country's specific format on our sign-up form. Here's the VAT ID format for your location:

Italy
Expected format: 11 digits
Example: 12345678910
  • Use the correct format for Value Added Tax identification (VAT ID): you're required to enter your VAT ID in your country's specific format on our sign-up form. Here's the VAT ID format for your location:

Luxembourg
Expected format: eight digits
Example: 12345678
  • Use the correct format for Value Added Tax identification (VAT ID): you're required to enter your VAT ID in your country's specific format on our sign-up form. Here's the VAT ID format for your location:

Netherlands
Expected format: nine digits followed by suffix in the range of B01–B99
Example: 123 456 789 B01
  • Use the correct format for Value Added Tax identification (VAT ID): you're required to enter your VAT ID in your country's specific format on our sign-up form. Here's the VAT ID format for your location:

Portugal
Expected format: nine digits
Example: 123456789
  • Use the correct format for Value Added Tax identification (VAT ID): you're required to enter your VAT ID in your country's specific format on our sign-up form. Here's the VAT ID format for your location:

Spain
Expected format: nine characters with first alphabetic, last alphabetic, or first and last alphabetic characters
Example: X12345678, 12345678X or X1234567X
  • Use the correct format for Value Added Tax identification (VAT ID): you're required to enter your VAT ID in your country's specific format on our sign-up form. Here's the VAT ID format for your location:

Sweden
Expected format: 12 digits ending in 01
Example: 123456789701
  • Use the correct format for Value Added Tax identification (VAT ID): you're required to enter your VAT ID in your country's specific format on our sign-up form. Here's the VAT ID format for your location:

United Kingdom
Expected format: nine digits
Example: 123 4567 89
If you follow these guidelines but still have issues, contact us for payments profile support.

Was this helpful?

How can we improve it?
Search
Clear search
Close search
Main menu
7974706347525622840
true
Search Help Centre
true
true
true
true
true
92637
false
false