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View crashes & application not responding (ANR) errors

Using the Play Console, you can view data for crashes and application not responding (ANR) errors for your apps.

Find your data

  1. Sign in to your Play Console.
  2. Click All applications All applications.
  3. Select an app.
  4. On the left menu, select Android vitals > ANRs & Crashes.
    • New data source: The new version of your app's ANRs & Crashes page has a larger crash coverage and benefits from a higher volume of data. For data collection details, select the "New data source" section below.
    • Previous data source: For data collection details, select the "Previous data source" section below.
  5. Near the middle of your screen, use the filters to help you find and diagnose issues.

Crashes

If your app has a high number of crashes, go to the Android Developers site for recommended solutions.

New data source

You'll see all crashes collected from Android devices whose users have opted in to automatically share usage and diagnostics data. Data is available for the previous two months.

For more information, go to the Accounts Help Center.

Previous data source

If your app crashed, users could send in bug reports using the crash dialog that appeared on their device.

When users reported a crash, they could send a report to help you diagnose the issue, along with any user-added messages. 

These statistics don’t include crashes that weren’t reported by users. Data is available for the previous six months.

Application not responding (ANR)

If your app stops responding, users get a dialog that allows them to wait or close the app. When these dialogs appear, they're known as "Application not responding" errors (or ANRs). ANR data is only available on your Play Console.

If your app has a high number of ANRs, go to the Android Developers site for recommended solutions.

New data source

You'll see all ANRs collected from Android devices whose users have opted in to automatically share usage and diagnostics data. Data is available for the previous two months.

For more information, go to the Accounts Help Center.

Previous data source

You'll see all ANRs collected from Android devices whose users reported individual ANR events. Data is available for the previous six months.

Related content

For more information on the Android vitals > Overview page, go to monitor your app's stability, battery usage, and render time.

Download reports from Google Cloud Storage

You can access and download reports as CSV files from Google Cloud Storage. Reports are generated daily and accumulated in monthly CSV files.

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