Alerts for apps & Google Play Game Services

On your Google Play Developer Console, you can check your Alerts Alerts page to keep up with notifications about your app’s performance. When you have a new alert, the Alerts Alerts icon is highlighted in orange.

Tip: You can also set up email notifications for alerts on your Settings Settings > Email preferences page.

App alerts

App alerts are shown based on an analysis of app statistics. If an alert is specific to a dimension (example: device, country, language), you may see additional details in the alert message.

To see the types of app alerts you can receive, select Types of app alerts below.

Types of app alerts
Alert Description
Crashes The number of crashes has significantly increased compared to the previous week. If crashes are related to a specific device(s), the device model may also be mentioned in the alert.
Installs New user installs have significantly decreased compared to the previous week. If installs have decreased in a specific country, language, or on specific device, additional details may be mentioned in the alert.
Average Rating The Average Rating of your app has significantly decreased compared to the previous week. If the Average Rating has decreased in a specific country, language, or on specific device, additional details may be mentioned in the alert.
Uninstalls App Uninstalls have significantly increased compared to the previous week. If uninstalls have increased in a specific country, language, or on specific device, additional details may be mentioned in the alert.

Google Play Game Services alerts

If you receive a Google Play Game Services alert, it may require some action on your part.

To see the types of Game Services alerts you can receive and how to resolve them, select Types of Game Services alerts below.

Types of Game Services alerts
Alert Description
Detected abuse of feature Your game features have been blocked or are about to be blocked due to a violation of Google’s terms. Details about the specific feature in violation are shown in this alert. Make changes and test your implementation to avoid disruption of the feature.
Game service rate limit exceeded for method_name Your game is making a larger than normal number of game service API calls and is being rate limited for some players. Learn more about detecting rate limiting to ensure game features like achievements, scores or matches work consistently and reduce your game’s battery consumption.
Game is approaching or exceeding daily quota Your game is approaching or exceeding the daily quota for game API requests. The most common reason for this is calling game services APIs repeatedly. Check and manage your daily quota to avoid exceeding this limit.
Game settings not published. You defined your game services settings but they are not published. Publish your changes so game features and experiences will work and look as expected.
Incorrect ID used for (achievements | leaderboards) This alert is shown when your game is attempting to access a game API using the wrong resource ID. Calling the correct ID will make sure the game feature will show the correct player data when unlocking achievements or granting a score.

Learn more about setting up a leaderboard and achievements.

Duplicate images This alert is shown when your game uses the same image for multiple achievements or leaderboards. It's more effective to use different images to distinguish achievements and leaderboards.
Detected incorrect implementation Real-time Multiplayer or Turn-based Multiplayer:: This game has implemented invitations, but doesn't allow users to join a match from an invitation. This approach is discouraged because it could result in a poor user experience.

Achievements: This game has created achievements in the Developer Console, but never calls the SDK's unlock methods. This approach is discouraged because it could result in a poor user experience.

Email alerts

On your Developer Console, you can turn on email alerts for times when an alert is added for one of your apps. Email alerts are sent to the address listed on your Email preferences page.

Here's how you can turn on email alerts:

  1. Sign in to your Google Play Developer Console.
  2. Click Settings Settings.
  3. On the left menu, click Email preferences.
  4. Under "Alerts", click the drop-down menu and choose a setting.
    • You can disable alerts at any time by choosing "I do not want to receive alerts" from the drop-down menu.

If you choose to only receive alerts for some of your apps, a dialog will appear to choose which apps you prefer to be alerted about.

Note: Email alerts can be added by each user who can access your Developer Console. To turn on email alerts, each user needs to sign in and add them to their Email preferences page.

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