My app has been removed from Google Play

By publishing to Google Play, you agree to adhere to the Google Play Program Policies and Developer Distribution Agreement. Google is not required to send you a warning prior to suspension or termination.

Rejections, removals, suspensions, and warnings

We recommend that you watch this video, which explains the various policy review outcomes, gives some common examples of what might cause a violation, and explains next steps for getting your flagged app or game back on the Play Store.

Rejections
  • Don't impact the standing of your Google Play Developer account.
  • If an update to an existing app was rejected, the version published prior to the update is still available on Google Play.

Note: Until a policy violation has been fixed, don't republish a rejected app.

Removals
  • Don't immediately impact the standing of your Google Play Developer account, although multiple removals may result in a suspension.
  • Once your app is removed, the published version of your app won't be available on Google Play until a compliant update is submitted.
  • Your users, statistics, and ratings will be retained once you submit a compliant update for a removed app.
  • Your subscribers will have their future subscriptions cancelled. Past subscriptions will not be refunded.

Note: Until a policy violation has been fixed, don't republish a removed app.

Suspensions
  • Count as strikes against the good standing of your Google Play Developer account.
  • Egregious or multiple policy violations can result in suspension, as can repeated app rejections or removals.

After a suspension

Once your app is suspended, you forfeit the users, statistics, and ratings of the removed application. If your developer credentials are still in good standing with Google Play and if your app allows for it, you can publish a new compliant version of the application.

Warnings
  • Don't impact the standing of your Google Play Developer account. However, your app will be removed after the number of days found in the initial warning email.
  • Once your app is removed, the published version of your app won't be available on Google Play until you submit a compliant update. If your app has been suspended after receiving a warning, an appeal is required.
  • Your users, statistics, and ratings will be retained once you submit a compliant update for a removed app.

Note: Until you’ve addressed the policy violation listed in your warning email, don't republish a removed app.

Google Play Protect

Google Play Protect is Google's built-in malware protection for Android. It protects users against potentially harmful apps (PHAs), which may include apps that have been removed or suspended from Google Play.

If your app has been removed or suspended from Google Play, its users may receive a push notification from Google Play Protect informing them of this change and giving them the option to remove the app from their device. Users will also have the option to keep the app.

If you want to learn more about Google Play Protect, go to the Android Developers site for more information.

Appeals

We will only reinstate applications if an error was made, and we find that your application does not violate the Google Play Program Policies and Developer Distribution Agreement.

Note: Although we may send removal emails in your app's default language, we can only respond to appeals in Chinese, English, Japanese, and Korean at this time.

File an appeal

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