See your app's ratings & reviews

With the Developer Console, you can see an overview of your app’s ratings, ratings changes over time, and individual user reviews of your app.

Users can rate your app on Google Play with a star rating and review. Users can only rate an app once, but they can update their rating or review at any time.

To see your app’s ratings and review data:

  1. Sign in to your Google Play Developer Console.
  2. Select an app.
  3. On the left menu, click Ratings & Reviews.

Browse reviews

See individual reviews

You can browse individual reviews that users have written for your app. To organize your app’s reviews:

  1. Sign in to your Google Play Developer Console.
  2. Select an app.
  3. On the left menu, click Ratings & Reviews.
  4. Find the "Reviews" section.
  5. Decide how you want to browse reviews.
    • Filter: To see reviews based on star rating, language, app version, or device, select from the available filters.
    • Sort: To see reviews based on rating, date, or helpfulness, select the "Sort by" drop-down.
    • Search: To look for specific words in your reviews, use the search box.
See popular themes in reviews

Under "Review Highlights," you'll see common themes from user reviews of your app. "Review Highlights" update regularly to let you know about the latest user experiences with your app.

We use machine learning algorithms to create "Review Highlights" and apply filters to make sure only the most relevant reviews are included.

Review Highlights availability

  • You'll see a "Review Highlights" section if your app has enough similar reviews around more than one theme or topic.
  • At this time, you'll only see "Review Highlights" for reviews written in English.
Review format

Reviews are automatically translated to the language that you use on the Developer Console. To see a review in its original language, click Show original review.

On each review, you can see a user's:

  • Star rating for your app
  • User name
  • Timestamp
  • Helpful votes from other users

Some reviews also include a review title (in bold), information on a user’s device, and app version.

Note: Ratings and reviews include different versions of the same package. App ratings don't start over when you publish a new version of your app.

Reply to reviews

Developers can reply publicly to any review once. After you've replied to a review, an email is sent to the user with an option to update the review or contact the developer directly through the support email address added to the Google Play Developer Console.

Note: You can edit your replies at any time. If the user updates their review, then it is a good idea to update your developer reply as well.

Developer Comment Posting Policy

The public developer response feature is intended to help you resolve problems with your app and build relationships with users. Your use of Google Play is governed by the Google Play Business and Program Policies.

Please follow these policies when commenting on user reviews:

  • Make it clear and relevant: Replies should directly address the user's comment in a clear, valuable and truthful manner. Try to can address the user's comment within the text of your reply.
  • Be nice: These are your users and you want to help them find a resolution, not burn bridges. Do not post content that is abusive, hateful, or threatens or harasses others. Also, don't engage inappropriate user comments through replies. Instead, read our posting guidelines for users and learn how to report inappropriate comments.
    • You need to follow our posting policies regardless of the nature of the message you are replying to.
  • Don't solicit or promote: Users do not find solicitations and promotions relevant or useful.
  • Keep it clean: Don't post content that is sexually explicit or contains profanity.

The use of this feature is a privilege, not a right. Failure to observe the above guidelines and any other Google Play terms may result in a suspension of your application or Google Play Developer account as outlined in the Google Play terms.

Report inappropriate reviews & comments

Also, if you see a review or comment that doesn't follow the standards of our comment posting policy, you can report the violation.

Download reports from Google Cloud Storage

You can download monthly reports as CSV files from Google Cloud Storage. Learn how to access and download monthly reports.

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