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Feb 6, 2025

Fitbit and Strava not syncing

I have been able to use my Fitbit to log my activities and then upload to Strava.

Since the start of Jan I haven't been able to sync them. I have uninstalled the apps, revoked access and granted it again. I have checked that the GPS is active on the watch.

It doesn't log any activity. Any ideas?
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Recommended Answer
Feb 7, 2025
I've seen Fitbit users report issues with the Fitbit app syncing with Strava. So, this problem seems to me to be related to the Fitbit app, not the Pixel Watch. 
So far, I haven't seen a workaround or a timeline for a fix in the Fitbit forums. The only suggestion that I've seen was to revoke access to Strava and set up the link again. However, users reported that this didn't work for them. 
For now, you can submit the issue using the Feedback option in the Fitbit app:
  • Tap on your picture in the upper right of the Today page in the Fitbit app
  • Select Feedback in the menu that opens
  • Complete the prompts and submit

Although you likely won't receive a reply, the team receive & review the feedback reports. 
Gold Product Expert Joe Ellett recommended this
Helpful?
Recommended Answer
Feb 7, 2025
Hi there,

See this post and replies from last month: Starva and Pixel Watch not syncing

Hoping that will help troubleshoot.

Gold Product Expert Joe Ellett recommended this
Helpful?
All Replies
Recommended Answer
Feb 7, 2025
Hi there,

See this post and replies from last month: Starva and Pixel Watch not syncing

Hoping that will help troubleshoot.

Gold Product Expert Joe Ellett recommended this
Feb 7, 2025
Hi

It's more so that I set the activity on my watch and then when I sync my Fitbit app on my phone it should also sync with Strava on my phone.

Strava doesn't seem to be getting any of the data from Fitbit and doesn't show any activity
Recommended Answer
Feb 7, 2025
I've seen Fitbit users report issues with the Fitbit app syncing with Strava. So, this problem seems to me to be related to the Fitbit app, not the Pixel Watch. 
So far, I haven't seen a workaround or a timeline for a fix in the Fitbit forums. The only suggestion that I've seen was to revoke access to Strava and set up the link again. However, users reported that this didn't work for them. 
For now, you can submit the issue using the Feedback option in the Fitbit app:
  • Tap on your picture in the upper right of the Today page in the Fitbit app
  • Select Feedback in the menu that opens
  • Complete the prompts and submit

Although you likely won't receive a reply, the team receive & review the feedback reports. 
Gold Product Expert Joe Ellett recommended this
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