Pixel Watch 2 randomly reboots

Nov 14, 2023

What have you done to try and fix the issue?

Johnny Battiste

Nov 14, 2023

I've had the same problem Benjamin in that my watch rebooted twice in the last three days whilst I was asleep. It's annoying because the Fitbit data then doesn't get recorded.

What is the first step you recommend to try and sort it?

Nov 14, 2023

Make sure all your apps on the watch are updated and reboot the device. That's a good place to start

Nov 22, 2023

I'm having the same issue. Happens once/twice a day. Not nice for a $ 400 device. And I agree that when it happens during a workout or during sleeping is specially annoying.

Any news from Google on this? Please tell me you've found a software issue and that you are working on a fix.

Nov 22, 2023

What have you tried to fix it?

Nov 23, 2023

Factory reset. Which I didn't expect to fix anything because the issues started the same day I got the watch, without me adding any additional apps other than Google's.

https://support.google.com/googlepixelwatch/gethelp

Nov 23, 2023

The best plan would be to contact pixel watch support here:

Keep going in the troubleshooting process until you reach the option to call or chat.

Nov 23, 2023

Thank you, I'll try that. I'm torn in that I don't want Google to just send me a new watch if it's just a software issue, I'd rather avoid the waste. But I'll discuss that with the support person.

Nov 23, 2023

I was given instructions to factory reset the phone using fastboot:

- Long press the crown and the side button of your Google Pixel Watch for around 20 seconds until it shows a dark screen with the white 'G' logo.

- If your watch is currently turned off, press the crown for a few seconds to turn it on.

- As soon as the watch shows the white 'G' logo, tap the upper left-hand and lower right-hand edges of the watch face screen at the same time. The watch will go into 'Fastboot' mode.

- Once in fastboot mode, press the side button next to the crown to scroll down.

When 'Recovery mode' is highlighted, press the crown. The message 'No command' will appear on the watch face.

- Press and hold the crown and swipe up on your screen at the same time. A debug screen will appear on the watch face.

- Swipe down until 'Wipe data/factory reset' is highlighted.

- Swipe right to reset your watch and PIN.

- Swipe right again to confirm.

Not sure if that will help, I need to test for a couple of days, but this might help others.

Nov 23, 2023

Hopefully it helps, keep us updated

Nov 23, 2023

Still waiting to see if the reboots happen again. But another infuriating thing happened: my sleep wasn't tracked ("We couldn't generate sleep stages for this sleep. Please try again tomorrow."). Let's hope this is a one-time thing.

Nov 24, 2023

I hope so also, that's annoying

Last edited Nov 24, 2023

VirtualTo

Nov 24, 2023

I had the same problem for a while and I believe it's the Fitbit app that's causing it somehow. When I complete uninstalled the app, I had no reboots anymore. Then when I reinstalled Fitbit to make use of the tracking features, I got random reboots again. Maybe someone could verify this...

https://support.google.com/googlepixelwatch/gethelp

Nov 24, 2023

I haven't had any random reboots so I can't test this. I'd recommend you contact support:

Keep going in the troubleshooting process until you reach the option to call or chat.

Miguel Ángel Melón Pérez

Nov 29, 2023

Hi!

Any update about this? Did you face random reboots or untracked sleeps again after fastboot factory reset?

Dec 9, 2023

I did get new, random reboots after the fastboot factory reset. Mostly when tracking exercises with the Fitbit app that require GPS (e.g. walking, running).

After contacting Google Support I ended up getting a replacement, that worked flawlessly for about 3 days, while I had a cold and didn't get outside.

Today I went for a walk, tracked it with the Fitbit app and guess what? About 30 minutes in I check the watch, it's locked. I enter the pin and I'm greeted with the "Starting..." prompt.

I really hope these complains are read by the Watch team and they fix it. I'm sure it's just a software issue but I'm unclear if they are aware of it.

Miguel Ángel Melón Pérez

Dec 11, 2023

Hummm... 🤔

So if you get a replacement and this problem affect this new one, it seems to be a SW / Fitbit app issue (I have installed version 3.15.1.572936592.release version of Fitbit App, updated on 13 oct 2023)... Or not...

The Pixel Watch Team should check this, of course, but I think Fitbit Support Team have to check this too, because it's a kind of joke that you released a supposed premium watch with lots of bugs with your own fitness app service and nobody explain customers what's going on... (take a view on Fitbit Community forum for some problems with Pixel Watch 2 and Fitbit app & services)

Dec 22, 2023

I installed the December update with hopes that it would fix this issues. Unfortunately, I still get random reboots (mostly when tracking activities that involve GPS) and random battery drains.

I haven't seen the "locked forever issue" so far (where the device gets locked while wearing, and if you unlock it it quickly goes back to a locked state until rebooted). Maybe they fixed that one.

Dave AB

Jan 18, 2024

My Pixel Watch never rebooted. I upgraded to the Pixel Watch 2 and have at least one reboot every day.

Dave AB

Jan 23, 2024

I factory reset the watch and so far it has not rebooted (two days). The other problem (less problematic) is that bedtime mode keeps turning off during the night. Other reports of this said that factory resetting the watch can fix this, but it the reset seems to possibly only fix the reboot so far.

Jan 23, 2024

Glad that it's not rebooting anymore

Dave AB

Jan 28, 2024

It rebooted randomly yesterday and twice today. This has been by-far the worst smart watch I have had. I hate to say it, but I am missing my Pixel Watch even though that seemed under powered (would stall at times while counting steps).