For in-warranty and out-of-warranty damages, Pixel Watches have support options. The availability of mail-in and walk-in options depends on your watch's warranty status and your location.
Tip: If you want to repair your Pixel Watch 4, you can check the service repair manuals for Pixel devices.
| Start your repair | Send your device for repair | Get status updates |
Start your repair
Important: These steps only apply to the countries and regions listed below. If you're in a different country or region, contact Pixel Watch support for repair options.
Mail-in repair is available in:
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*For Mexico, find your repair partner.
**For India:
- Go to get your Google Pixel Watch 4 repaired.
- Next to 'Choose your country', select India.
- Go to 'Option 2: Send your watch for mail-in repair'.
Walk-in repair is available in:
- The United States, at Google Store locations
- Mexico, at Google exclusive service centres
- India*, at Google exclusive service centres
*For India:
- Go to get your Google Pixel Watch 4 repaired.
- Next to 'Choose your country', select India.
- Follow the instructions under 'Option 1: Bring your watch to a service centre'.
- At the Google Store Repair Centre in a supported country or region, start the repair process.
- You need to sign in to your Google Account.
- Enter your device's IMEI or serial number. Make sure that the IMEI or serial number matches the device that you want repaired. Learn how to find your device's IMEI or serial number.
- Under 'Step 1', select the issues and symptoms that apply to your device. Review the issue covered, then select Next.
Tip: All damages, whether in-warranty or out-of-warranty, must be repaired. Make sure that you select all damage. Any out-of-warranty repairs come with a charge.
- Under 'Step 2', review and select your repair option: Walk-In or Mail-In, then select Next.
Tip: The walk-in service is only available in selected countries.
- To complete the next steps, you can:
- Confirm your mail-in details.
- Find the nearest walk-in location.
Send your device for repair
You can choose your preferred repair service. Before you send your watch in for repairs, back up your data and do a factory reset. Learn how to back up your data and do a factory reset.
Track your watch repair status
Google Store locations (US) and Google exclusive service centres (India): Go to your Google Store repair history. At the top right, select Repairs.
Google exclusive service centres (Mexico): You will receive emails from the service centre about your device's repair status.
How to check your warranty status
To check your device warranty status and options, go to Your devices. You must be in a supported country or region and signed in to your Google Account.