Check your Pixel Watch issues with a customer support agent

Important: Diagnostics is only available for Pixel Watch 2.

When you chat with a Pixel Watch customer support agent, you may be asked to run a diagnostic check on your Watch. This check gets and sends useful information to Google support.

Agents use the information from this check to learn about your device and its sensors and help fix your issues. This check doesn't find out where you are. It also doesn't collect your personal health information like your steps, your heart rate, how much sleep you get, or heart test results.

Send diagnostics

Important: Any information shared by the Diagnostic tool is deleted after 14 days. If you select Close instead of I agree, the information is deleted right away and not shared.

Use LTE or Wi-Fi on your Pixel Watch to share diagnostic information with a customer support agent. To share diagnostic information:

1. On your Google Pixel Watch, swipe down then tap Settings .
2. Tap System Diagnostics.

3. Start the check by following the steps on your screen.

   1. If you have an LTE device, accept the exact location permission. This helps the diagnostic tool to check your phone’s signal and its strength. The tool won’t collect or know your exact location.

   2. Accept the nearby devices permission. The tool checks which Bluetooth devices, like the phone that works with your watch, are connected. This helps fix problems when your watch and phone won't link up.

4. If you choose to share the information with a support agent, tap I agree.
5. Tap Support to continue on your phone. You can chat with an agent directly from here.

Diagnostic data the tool collects

The tool will collect and share these device and sensor information with a customer support agent, so they can help you more.

• Apps installed:
  • Shows apps installed and their permission settings.
  • Helps agents to fix issues with apps that aren’t working right or drain your battery quickly.
• Audio settings:

  • Displays how your audio is set up.

  • Helps agents to fix audio issues and instruct you how to set up audio the way you want it.

• Battery health and status:

  • Shows your battery and its charging state.

  • Helps agents to fix issues based on how good your Watch’s battery is.

• Bluetooth, Wi-Fi, and cellular connectivity:

  • Displays how your Bluetooth, Wi-Fi, and cellular connectivity are working.

  • Helps agents to fix pairing or connectivity issues.
• Device model and Android version:
  • Shows your device model, firmware, and its Android versions.
  • Allows agents to advise if you need to update your watch.
• Watch settings and storage:
  • Displays your device settings and storage.

  • Helps agents fix issues with your Watch and how you set it up.