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Hey everyone,
Thanks to all those who reported that they were experiencing audio cutouts every 1 minute 50 seconds of audio playback. The team has investigated the bug and identified a fix, which is now rolling out in firmware update v552.
- Head to the Help Center to learn how to update your firmware to get the fix: https://support.google.com/googlepixelbuds/answer/9642078?hl=en
- If you have experienced this issue and don't have access to an Android device to update your firmware, please contact Google customer support: https://support.google.com/googlepixelbuds/gethelp
Thanks!
Chelsea
Pixel Buds Community Manager
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For some reason when I go into the Firmware update, it says 550 is still the latest version...
Is the new update actually in?
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@Anh Van Dong Nguyen,
The update may not hit everyone at once. Keep checking back and it should show up soon.
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Are there some other fixes which went along with this update? Such as sharing detection causing buds to stop playing music
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Hey there @Buds white user,
This update is targeted at fixing only the specific issue of audio cutting out every 1 minute and 50 seconds.
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It works! So far on v552, mint buds, which had the 1:50 cutout precisely each time on the mark & every single d day no matter the settings turned on/off, the bug is finally squished!
THANK YOU Chelsea and whomever worked on this incredibly prevalent & devastating bug project. 👍🏻
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@Jon E that's so great to hear!!! I'll be sure to share this with the team too :)
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Still cutting out for me after the update.
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@Jonas,
Just to confirm, are those the cutouts which happen every 110 seconds or more sporadically?
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I can confirm like many others that firmware v522 has fixed the 110 second cutout issues. Thank you for your hard work despite the times we are in!
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Looks like it sorted itself by re-booting, Thanks!
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