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Pixel Buds (Gen 2) Audio Issues. Cutting in and out while moving my head. 4 Recommended Answers 732 Replies 1465 Upvotes
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My Google Pixel Buds (Gen 2) keep losing audio while taking a walk or jogging. I've noticed that it happens when I move my head by looking down or turning right or left. But if I keep my head straight it works sometimes. I have a Google Pixel 4 XL as my device that it's connected to. My phone is in my front right or left pocket. Both have the same problem regardless of where I have it in the pocket. I've tried keeping the phone down and the switching the orientation of my phone up and that hasn't resolved the issue either. I did follow the Audio Issues troubleshooting guide and unpaired the Pixel Buds and re-paired them and that hasn't resolved the issue. 

Firmware - 
Case: 225
Left earbud: 225
Right earbud: 225

Both have been fully charged to 100%

**Update 6/8/2020**
I just wanted to update this post. I reached out to support and they sent me a replacement product for my Google Pixel Buds (Gen 2) and I'm still having the same exact issue as described above. They did decline a request for refund. 

My new pixel buds information:
Case: 295
Left Earbud: 295
Right earbud: 295
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I have the same problem and I have a Pixel 3. However, I've had the same issue with other Bluetooth headsets in the past, just not this bad.
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Hi Taylor and Ryan,
 
I had a lot of issues with my Pixel Buds cutting out while connected to my Pixel 3 yesterday morning, but the connection has been completely stable since rebooting my phone. I know it's not really a fix, but please try rebooting your phones to see if it helps you as well. 
 
Please also be sure to send feedback when you encounter any issues. These feedback reports will include diagnostic data which can help the developers to investigate and correct these problems. 
 
Cheers,
John
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I am having the same issue with mine.  Was disappointing today while on a hike.  Issue seemed to go away when I would stop moving
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I also have the problem when they're connected to my XPS laptop. :(
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I just got mine in the mail 45 minutes ago after it was delayed for 2 days and I've been using them the entire time, I'm in a chat with a support specialist because I'm having the same issue with the left earbud connected to a Pixel 2 XL Panda Edition. Very disappointing because I got these to replace my Gen 1 that failed miserably within a year and google wouldn't fix the charging pins and I was going to use these for the gym. There's no way this is going to work if you're jogging or lifting weights. They keep getting sold out as soon as they restock so it's probably going to take a long time for replacements.
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i have had issues with mine too not constantly but while riding my bike 2 days ago the music would drop it happened several times, its just crazy because i own galaxy buds plus and airpods 2 and i previously owned airpods 1 and airpods pro (which i sold) and i never experienced this with any of those at all if it happened it was so fast and minimal that i did not even notice it, its so ironic because google was touting this long range bluetooth connection and we are having trouble with a very basic close connection.   please help google i want to keep these.
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I'm having the same issue with my gen 2 buds. I have a Pixel 4 XL. The left ear bud seems to be having the most issues and it is also when I'm moving. Just simply walking out with my dog it's non stop cutting in and out.
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Same issue and I have the pixel 3a phone. Anytime I'm on the go my music cuts in and out. I have had this issue with less expensive Bluetooth headphones unable to be in my pocket because it seems to have some interference but these buds are supposed to be able to stay connected with some distance between the device and the buds so it's frustrating that this is happening.
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Thanks John, I've tried the recommended suggestions you've given. Unfortunately it still hasn't helped resolve my issue. 

Further testing on my own reveals that as long as I'm not touching my phone I have no issues with static or audio cutting in and out. I'm able to set it on a table and walk around freely around my house and listen just fine. But the moment I pick up my phone or try to keep it in my pocket that's when I get the audio issues. Like when turning your head or moving around. It's really odd. I just hope this helps with troubleshooting. I plan to reach out to support soon.
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Same problem here. My left bud (and sometimes right) will disconnect then randomly reconnect. I would say the left bud is off 90% of the time. This is especially annoying during a run when the audio in the left bud stops and starts over and over and over. I tried different front and back pockets, tried an arm band on the left arm then right arm and even had my phone in a chest pocket. All locations had the spotty connection problem. when it was really acting up I held my phone out directly in front of my face and it was still dropping connection in and out. It's something more complicated than "phone location".   My phone is a stock pixel 3 and all software is up to date. Tech support was not much help - they take 5 minutes between unhelpful messages asking you to do creative things like "make sure the ear buds are charged" or "let's perform a factory reset" of your new ear buds (direct from the factory).  I'm planning to send mine back for a full refund. I don't have time/energy to beta test at this price point. I might consider them again after they figure out what hardware/software failure is causing this and they fix it.
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Same issue, audio cutting in and out when walking outside. Unusable when it occurs. It seems like it should be fixable with a software update because they work great indoors or when I cover my ears with my hands. Returning mine for now though.
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Same issue with the left bud cutting out while running.  I noticed if I readjust in my ear it will work for a while without issue. Pixel 2 XL
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Mine act the exact same way. Pixel 3, LH cuts out a lot. RH from time to time. 

Talked to support and "there is a firmware fix coming in a few weeks".

Other suggestion was to pause music for 10 seconds or put the buds back in their case for 30 seconds.  

This had to be noticed during testing before the public got these. I'm really disappointed with these compared to the options air pods pro have and how they perform.
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I am facing the exact same issue. No solution whatsoever from customer service. This is a terrible product.
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I was having a similar issue but found a workaround. The issue for me was the "In-ear detection", which seemed to report (incorrectly) that my ear bud was out of my ear, causing the frequent sound cut-out.  The larger ear tips did help a little, but they hurt my ears and eventually had the same issues. I finally turned off the "In-ear detection" and haven't had any issues since. I don't feel like I'm really missing out on anything and enjoy my new pixel buds 2 so much more now. I think google should change the sensitivity of the in-ear detection or perhaps give us a way to adjust without needing to turn off entirely. Not sure this is your issue, but it may be. To disable, go into the pixel buds app (while your buds are connected), click 'In-ear detection' and turn off that option. I hope this helps someone like it did me.
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I'm having the exact same issue as the original poster.  I hope there is an official answer or solution to this.
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Exactly the same issue described with Pixel 4 XL. Mostly the left earbud, but both at times. It is also way more likely when I look to the left as well. I was suspicious of in ear detection issues, although I haven't turned it off to find out yet.
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I am having the same problem. I cycle since the gyms are closed. My PBs cut out on the left side only at least 3-4 times during my one hour bike ride. It will happen when I turn my head to the right side at times too. Not sure if it's the wind blowing, the buds, or what. I have the Jabra Elite Active 65t and they don't have this problem at all. Not to mention the PBs don't seal out any wind. It's annoying. My PBs are connected to a Pixel 4XL by the way during my bike rides. I'm not doing anything crazy when I'm cycling.
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4th day using the pixel buds 2. I have filed for a return, this is unbearable. Any physical activity, running, jogging biking, hiking etc., they are cutting out left to right both together fading back in. They're completely unusable unless I'm standing still. I have tried disabling the in ear detection, disabling notifications removing resetting 5 times. I'm over it. Too bad they seemed nice for a minute.
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Pixel Buds are supposed to have a 100 yard range outdoors. Talking about false advertisement. You basically have to not have any WiFi, cell phone, or any other signals around for it to work. Who are you fooling Google? A guy on YouTube was testing the buds outside. He went one house away from his home and they cut out. His phone was sitting on top of a car and had direct LOS to the ear buds. Pretty laughable.

For those experiencing problems outside. Turning off adaptive sound or in ear detection isn't the solution either. Does anyone at Google in Silicone Valley know what it means to workout while using ear buds? You had to have tested them in a packed gym lifting, cycling, hiking, and running first right? Giving you guys too much credit.

My Jabra Elite Active 65ts weren't perfect. They had to send me a new left ear bud after 6 months. Then a new set altogether because of a right ear bud issue. They seemed to improve through updates. My biggest annoyance was the interference in a busy gym.
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I find that it fixes itself when I pop the Earbuds in the case, close the lid, and then put them back in my ear. Not convenient on a run. Phone reset doesn't solve the issue for me.
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I love them but I have noticed this while riding bike. Following thread.
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Update: I followed the reset instructions posted in this thread and only had one cut out during my one hour of cycling. Ironically, I was actually lowering my head to blow my nose when it happened on my bike. 

1. Under Bluetooth I forgot the buds
2. Reset the buds via the case
3. Set-up the phone again to the buds
4. Restarted my phone (Pixel 4XL)

I'm pessimistic about the results. See what happens when the winds are 10+mph again.
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I have same issue with pixel 4
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Same problem here. Support was great but I feel like these are still in BETA. Reset everything (factory) and reinstalled Google/checked for updates etc. Unfortunately this did not solve the problem, still supper choppy when outside. 

Support mentioned that a firmware update will be coming soon. I'll be honest. I feel like it may be a hardware related problem with regards to Bluetooth interference. Either an update or new Pixel Buds - according to the Google team.
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Same problem here using the Pixel 4 XL. I've tried keeping the phone in my hand close to the buds, in my pockets (front, back, left, right) and this happens. If it's sitting on a table or something, I don't seem to have this problem; only if the phone is in contact with my body in some way.
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Same problem here, the right headphone is especially problematic, there are consistent sync and battery misreport issues with it. Also, when I'm on a voice calls, there's a weird crackling that happens when the person on the other side is talking, and sometimes when I place a voice call the mic doesn't work and I have to call them back. When I do connect, they complain that the mic is quiet.
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Wow this is the second pair of Pixel buds 2 I got this past week. The first pair were registering as if I were touching the gestures on the surface of the earbud over and over again and would not stop. This pair is now having the issues that you are all reporting. Calls going in and out. Delayed responses in one ear over the other. Echoing in the earbud etc. This happens both on my Pixel 3 xl and also on my macbook pro during skype, zoom, facetime calls. I am hopeful that this is a software issue and not a hardware issue. I know they are rolling out these updates over time so HOPEFULLY this is something software can fix.
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Having the same problem with my Pixel Buds 2 and Pixel 3XL phone. Pixel Buds 2 were suppose to have the Bluetooth range of a football field, but I can't even get them to function smoothly (if at all) with my phone directly in front of me while I'm sitting still. Not the only problem with these earbuds so far (e.g. I had to manually pair them; they don't reliably connect when I put them in my ears; they frequently fall asleep/disconnect), but certainly the most debilitating.

Tried all of the recommended troubleshooting steps to no avail. So frustrated, especially after issues I've been having with the Google Nest Wifi Router and Point.

As with the Nest WiFi products, I feel hoodwinked here: The prerelease reviews cited no such problems, so either Google sent those journalists/bloggers/vloggers a different spec or Google has had a manufacturing/launch problem. It would appear to be the latter, but the credibility of both parties is on the line here: I hope those journalists/bloggers/vloggers hold Google to task for whatever reason they've failed to launch here.

Waiting for a call back from Support, who said they were escalating to a manger early this morning. I also reached out via Twitter (see below). I will report back...

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Same issue... Pixel 3XL. I can't even put the phone in my back pocket without it losing connection. Albeit, it's a very brief disconnect but it is annoying. Choppy audio is how I'd best describe it. On phone calls with the phone right next to me, the audio isn't synced and is poor quality. There's obviously a bluetooth issue here. I just chatted with support and as others noted, there will be a software update "in the coming weeks". Doesn't sound like there's much we can do until then. Very disappointing for a product so greatly hyped and personally anticipated.
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Just adding my name to the list. Was on a walk with the dogs a moment ago and left ear kept cutting in and out, seemed to happen more with me turning my head. My phone and case were in my pocket so it's not a distance issue. Other times I'll have zero issues after I put them back in the case and then pull them out again, along with a phone reboot.

 I'm hoping this is software related because I truly love these when there are no issues. My gen1 buds were much more consistent but I hated the cable. Using a Pixel 4XL.
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Same here, when using these the audio will randomly switch back to the device then back to headphones and back and forth... Embarrassing when you are on a conference call
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Me too. Left earbud only. The right one works fine. The left one has dropout problems. (Pixel 3XL)
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Same issue. Literally sitting right next to my phone and it's cutting in and out of my left ear and cutting out less often in my right.

$179? I got raycons that stay connected across the house.
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I'm experiencing buds cutting in and out when simply sitting still (no jogging or moving) and connected to any of these devices: iPad, MacPro, Pixelbook, Pixel4. 

I really wanted to believe it wasn't a pixel bud issue, but then I tested all the above devices with both Airpods and Bose SoundSport Free earbuds and had no issues at all. 

Super sad face. Pixel Buds have a problem
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Having the same issue here go on bike rides and the audio cuts out when I turn my head or do any kind of movement or it seems to disconnect will be returning really wanted to love these earbuds
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Very similar issues mentioned by others here.  Perfect connection inside the house.  I can leave my phone rooms away and the signal will not drop.  However, when I step outside with the phone in my pocket just feet away from the headphones, the left drops every few seconds and sometimes the right as well.  My $50 JBLs don't do that, and my first gen pixel buds did not have that issue either.  

I have talked with google support several times and am currently awaiting a call from a "specialist". This is the 5th day of waiting (not counting Sunday).

I have a Pixel 3 (up to date - Android 10), and I already went through the usual resetting the buds, uninstalling the Google app, etc.

Edit/Update:  I can somewhat confirm that restarting the phone helps the connection issue.  However, it only works well for me the first time I connect the headphones after the restart.  If I put them back in the case and then connect them again - boom - connection issues start back up (still only outside for me).  Makes me think they can correct it with an update, but I'm not willing to beta test these headphones AND pay for them.  I am also no longer waiting for Google support to call back.  These are getting shipped back pronto.  I have had a lot of Google products but this one is just so disappointing.
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Definitely having the audio static issue when sitting 1 foot from my phone.  Also having the issue of the mic cutting out on phone calls.  And being remote, I'm on phone calls constantly.  My 65t buds have no such issue.
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You are all describing my exact problem. Almost always on the left bud and almost exclusively when I am outside. Doesn't really matter if the phone is in my chest pocket or back pocket, same problem. 

The right bud is also noticeably quieter than the left. I thought maybe I was losing my hearing on the right side, but I had other people try them (without telling them my opinion) and they also thought the right was quiet. 

Currently working with support, but they are having me reset and "repair" and those have not helped with either issue. 

I still like them! Much more comfortable than my 1st gen buds, but the 1st gen buds don't drop sound.
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Adding my name to the list. Same exact issue as others. Much more frequently while biking than walking though.
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Having the exact same problem as soon as I step outside of my apartment to go on a walk. 
When I'm indoors it seems (mostly) ok.
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Just got mine, and within the first few minutes the right bud was cutting out every few seconds while sitting still.  I turned off the in ear detection and now the right bud skips every other minute or so.

Edit - I deleted them in bluetooth settings, rebooted, repaired - Now the left one has the issue...
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I'm unfortunately having the same issues as well. There have been a couple instances where they've worked great, but for the most part they cut in and out constantly. It's unbearable.
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Works fine indoors, outdoor activity is a no go. Also very uncomfortable for me after a few hours of continuous use. I was so excited for these too.
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Happening to me as well. As soon as I step outside for a walk, the left bud goes in and out. The right bud does the same, just not as frequently. I'm on a Pixel 3. I sent them feedback with logs attached. Hoping to hear an answer soon. I'm surprised The Verge or MKBHD haven't said anything about this yet since this thread is growing faster every day.
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I'm having the exact same issue. I have a Pixel 3 and every time I walk my dog it's an unpleasant experience that ends with me taking them out and just not listening to music on my walk. I only notice it on walks. Weight lifting and just sitting around the house, they work like a dream. But I'm definitely frustrated that I can't use them on a walk when they are literally designed to have a fantastic range.
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I returned mine for a full refund, this is ridiculous. I had such hope. How could nobody have tested these in an environment that included a walk or a jog or a bike ride? What a waste of my time
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Mine were doing the same thing and I initially thought it was a connection issue, but as it turns out the "controls" are too sensitive, and my ear is "tapping" them constantly.

On the fence whether I try to put some tape on it to reduce the tappable surface, or just return them and resign myself to the fact my big ears just aren't meant for cool tech. ☹️
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I'm also having this issue. Changing the in ear detection didn't do anything for me. Connected to a pixel 4xl.
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Also experiencing bad audio connection with my left bud when outside, and intermittently the right. No matter if the phone is in any of my pockets, or even in hand, the audio seems to always glitch. Frustrating for sure and am going to return within the available window if a fix doesn't come through.
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Yep, terrible. Absolutely loved these until I stepped outside for the first time. The buds - the left bud in particular - cuts out constantly, rendering these essentially useless outdoors. I'm seeing so many similar posts that I'm starting to think Google didn't do a single round of UAT outdoors. Everything is up to date, restarted phone, disconnected/reconnected the buds, and guess what? Now they're cutting out indoors too. 

I contacted Google support and was essentially told to "give them some time to self correct, we'll be pushing out some updates." Well, that's specific. Almost like I was being told to hold off until I'm outside the return window. A shame, because out of the box these buds were exactly what I wanted them to be.

Judging by the number of posts I'm seeing indicating similar issues, this is clearly a hardware defect that isn't unique to a single set of buds. Waited a long time for this release. I didn't know I was going to be a beta tester. C'mon Google, be better.
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Glad I'm not the only one im having the same issues with my earbuds and they get pretty annoying. I turned some features which worked momentarily and then it went back to the audio cutting out again. Quite dissapointing given these are my first earbuds I ever got.
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Lol! I figured for a laugh if look up pixel buds 2 issues and this is the first page that come up haha.

I love how any issue with google is magically solved by product support experts. 

I gave my pixel buds 2 days. Sent them back tonight. These electronics companies need to start putting out products that aren't in the beta testing stage. 

My 3 dollar work head phones work better.
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I've been experiencing all of the same issues. Broken/choppy connection with basic movement, one or both buds not connecting at all when bringing out of the case, audio working but mic not, random out-of-sync sound effect where one bud is just a millisecond off from the other, right bud battery drains much faster... In a few instances where I've needed reliable headphones for a meeting, I've resorted to using wired headphones... Not good.

When they do work, I love them. But that's only around 25% of the time. I really hope this doesn't end up like the home mini, where they just disable a top button on us because of a hardware design problem. But I also can not believe no one noticed this before it was released.

These problems have been out-of-the-box for me.
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I'm experiencing similar issues.  Mine started out with the left bud cutting out while moving and the right bud being fine.  I followed the troubleshooting tips and factory reset the buds.  Paired everything back up with my Pixel 2 and now the left bud is fine but the right bud is cutting out.  I haven't reached out to support yet because I don't really know if there is anything they can do at this point so I'm waiting to see if we get another firmware update soon.
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I'm experiencing a similar issue. It's pretty inconsistent and I can't pinpoint what is causing the issue. I have used JayBird wireless buds without any connection issues like this with my Pixel 4.
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Same issue here.   Problem progressed from L/R out of sync, then cutting out, then right bud completely stopped giving audio (although showed paired and able to give a "find me" sound).   Chat agent helped thru series of isolation steps... ultimately hard reset the case/buds.   Now working.  Hopefully won't see recurrence.
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Same issue. None of the troubleshooting tips in this thread or the help documents do anything.
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It's almost as if the connection between the two buds is weak. If I cover them with my hands while they are in my ears, I can hear out of the right bud and the left bud drops off. It will happen when I am not covering my ears, too.
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I have been able to solve the problem by turning off in ear detection and the all google assistant features. If I turn on either the audio starts clipping out when I move my body or head.
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I'm having this issue.  Too.  Disappointing.  I talked to support.  They mentioned Google had a software update coming in a couple weeks.  Can anyone confirm that?  I'm nervous this is a hardware issue.  Anyone have any insight?........

Update.  
After reading the above, it's clear there was little testing done on these.  Sad. Will return.
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Going join in on this shit show.....   majorly disappointed in the new Pixel Buds. Having all the same issues, and will add my battery life is Less than advertised. I am lucky to get 2 1/2 to 3 hours. The right side always drains faster, which I understand is normal, but at times it is as much as 35% less than the left. Today, the buds just randomly un-paired with my phone, and would not reconnect. Working with support, and they are going through the motions, just trying to buy time. I have gone through all the resets, reboots, software updates...etc. this is a problem with the Pixel Buds, and they don’t have a fix, so they are trying to buy some time but telling us to perform time wasting checks. I am just torn on whether to return them while I can, or hold out hope for a fix. I just cannot believe Google released such a problem ridden product, that cannot even p