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Pixel Buds (Gen 2) Audio Issues. Cutting in and out while moving my head. 4 Recommended Answers 0 Relevant Answers 732 Replies 1374 Upvotes
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My Google Pixel Buds (Gen 2) keep losing audio while taking a walk or jogging. I've noticed that it happens when I move my head by looking down or turning right or left. But if I keep my head straight it works sometimes. I have a Google Pixel 4 XL as my device that it's connected to. My phone is in my front right or left pocket. Both have the same problem regardless of where I have it in the pocket. I've tried keeping the phone down and the switching the orientation of my phone up and that hasn't resolved the issue either. I did follow the Audio Issues troubleshooting guide and unpaired the Pixel Buds and re-paired them and that hasn't resolved the issue. 

Firmware - 
Case: 225
Left earbud: 225
Right earbud: 225

Both have been fully charged to 100%

**Update 6/8/2020**
I just wanted to update this post. I reached out to support and they sent me a replacement product for my Google Pixel Buds (Gen 2) and I'm still having the same exact issue as described above. They did decline a request for refund. 

My new pixel buds information:
Case: 295
Left Earbud: 295
Right earbud: 295
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I have the same problem and I have a Pixel 3. However, I've had the same issue with other Bluetooth headsets in the past, just not this bad.
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Hi Taylor and Ryan,
 
I had a lot of issues with my Pixel Buds cutting out while connected to my Pixel 3 yesterday morning, but the connection has been completely stable since rebooting my phone. I know it's not really a fix, but please try rebooting your phones to see if it helps you as well. 
 
Please also be sure to send feedback when you encounter any issues. These feedback reports will include diagnostic data which can help the developers to investigate and correct these problems. 
 
Cheers,
John
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I am having the same issue with mine.  Was disappointing today while on a hike.  Issue seemed to go away when I would stop moving
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I also have the problem when they're connected to my XPS laptop. :(
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I just got mine in the mail 45 minutes ago after it was delayed for 2 days and I've been using them the entire time, I'm in a chat with a support specialist because I'm having the same issue with the left earbud connected to a Pixel 2 XL Panda Edition. Very disappointing because I got these to replace my Gen 1 that failed miserably within a year and google wouldn't fix the charging pins and I was going to use these for the gym. There's no way this is going to work if you're jogging or lifting weights. They keep getting sold out as soon as they restock so it's probably going to take a long time for replacements.
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i have had issues with mine too not constantly but while riding my bike 2 days ago the music would drop it happened several times, its just crazy because i own galaxy buds plus and airpods 2 and i previously owned airpods 1 and airpods pro (which i sold) and i never experienced this with any of those at all if it happened it was so fast and minimal that i did not even notice it, its so ironic because google was touting this long range bluetooth connection and we are having trouble with a very basic close connection.   please help google i want to keep these.
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I'm having the same issue with my gen 2 buds. I have a Pixel 4 XL. The left ear bud seems to be having the most issues and it is also when I'm moving. Just simply walking out with my dog it's non stop cutting in and out.
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Same issue and I have the pixel 3a phone. Anytime I'm on the go my music cuts in and out. I have had this issue with less expensive Bluetooth headphones unable to be in my pocket because it seems to have some interference but these buds are supposed to be able to stay connected with some distance between the device and the buds so it's frustrating that this is happening.
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Thanks John, I've tried the recommended suggestions you've given. Unfortunately it still hasn't helped resolve my issue. 

Further testing on my own reveals that as long as I'm not touching my phone I have no issues with static or audio cutting in and out. I'm able to set it on a table and walk around freely around my house and listen just fine. But the moment I pick up my phone or try to keep it in my pocket that's when I get the audio issues. Like when turning your head or moving around. It's really odd. I just hope this helps with troubleshooting. I plan to reach out to support soon.
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Same problem here. My left bud (and sometimes right) will disconnect then randomly reconnect. I would say the left bud is off 90% of the time. This is especially annoying during a run when the audio in the left bud stops and starts over and over and over. I tried different front and back pockets, tried an arm band on the left arm then right arm and even had my phone in a chest pocket. All locations had the spotty connection problem. when it was really acting up I held my phone out directly in front of my face and it was still dropping connection in and out. It's something more complicated than "phone location".   My phone is a stock pixel 3 and all software is up to date. Tech support was not much help - they take 5 minutes between unhelpful messages asking you to do creative things like "make sure the ear buds are charged" or "let's perform a factory reset" of your new ear buds (direct from the factory).  I'm planning to send mine back for a full refund. I don't have time/energy to beta test at this price point. I might consider them again after they figure out what hardware/software failure is causing this and they fix it.
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Same issue, audio cutting in and out when walking outside. Unusable when it occurs. It seems like it should be fixable with a software update because they work great indoors or when I cover my ears with my hands. Returning mine for now though.
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Same issue with the left bud cutting out while running.  I noticed if I readjust in my ear it will work for a while without issue. Pixel 2 XL
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Mine act the exact same way. Pixel 3, LH cuts out a lot. RH from time to time. 

Talked to support and "there is a firmware fix coming in a few weeks".

Other suggestion was to pause music for 10 seconds or put the buds back in their case for 30 seconds.  

This had to be noticed during testing before the public got these. I'm really disappointed with these compared to the options air pods pro have and how they perform.
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I am facing the exact same issue. No solution whatsoever from customer service. This is a terrible product.
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I was having a similar issue but found a workaround. The issue for me was the "In-ear detection", which seemed to report (incorrectly) that my ear bud was out of my ear, causing the frequent sound cut-out.  The larger ear tips did help a little, but they hurt my ears and eventually had the same issues. I finally turned off the "In-ear detection" and haven't had any issues since. I don't feel like I'm really missing out on anything and enjoy my new pixel buds 2 so much more now. I think google should change the sensitivity of the in-ear detection or perhaps give us a way to adjust without needing to turn off entirely. Not sure this is your issue, but it may be. To disable, go into the pixel buds app (while your buds are connected), click 'In-ear detection' and turn off that option. I hope this helps someone like it did me.
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I'm having the exact same issue as the original poster.  I hope there is an official answer or solution to this.
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Exactly the same issue described with Pixel 4 XL. Mostly the left earbud, but both at times. It is also way more likely when I look to the left as well. I was suspicious of in ear detection issues, although I haven't turned it off to find out yet.
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I am having the same problem. I cycle since the gyms are closed. My PBs cut out on the left side only at least 3-4 times during my one hour bike ride. It will happen when I turn my head to the right side at times too. Not sure if it's the wind blowing, the buds, or what. I have the Jabra Elite Active 65t and they don't have this problem at all. Not to mention the PBs don't seal out any wind. It's annoying. My PBs are connected to a Pixel 4XL by the way during my bike rides. I'm not doing anything crazy when I'm cycling.
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4th day using the pixel buds 2. I have filed for a return, this is unbearable. Any physical activity, running, jogging biking, hiking etc., they are cutting out left to right both together fading back in. They're completely unusable unless I'm standing still. I have tried disabling the in ear detection, disabling notifications removing resetting 5 times. I'm over it. Too bad they seemed nice for a minute.
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Pixel Buds are supposed to have a 100 yard range outdoors. Talking about false advertisement. You basically have to not have any WiFi, cell phone, or any other signals around for it to work. Who are you fooling Google? A guy on YouTube was testing the buds outside. He went one house away from his home and they cut out. His phone was sitting on top of a car and had direct LOS to the ear buds. Pretty laughable.

For those experiencing problems outside. Turning off adaptive sound or in ear detection isn't the solution either. Does anyone at Google in Silicone Valley know what it means to workout while using ear buds? You had to have tested them in a packed gym lifting, cycling, hiking, and running first right? Giving you guys too much credit.

My Jabra Elite Active 65ts weren't perfect. They had to send me a new left ear bud after 6 months. Then a new set altogether because of a right ear bud issue. They seemed to improve through updates. My biggest annoyance was the interference in a busy gym.
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I find that it fixes itself when I pop the Earbuds in the case, close the lid, and then put them back in my ear. Not convenient on a run. Phone reset doesn't solve the issue for me.
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I love them but I have noticed this while riding bike. Following thread.
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Update: I followed the reset instructions posted in this thread and only had one cut out during my one hour of cycling. Ironically, I was actually lowering my head to blow my nose when it happened on my bike. 

1. Under Bluetooth I forgot the buds
2. Reset the buds via the case
3. Set-up the phone again to the buds
4. Restarted my phone (Pixel 4XL)

I'm pessimistic about the results. See what happens when the winds are 10+mph again.
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I have same issue with pixel 4
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Same problem here. Support was great but I feel like these are still in BETA. Reset everything (factory) and reinstalled Google/checked for updates etc. Unfortunately this did not solve the problem, still supper choppy when outside. 

Support mentioned that a firmware update will be coming soon. I'll be honest. I feel like it may be a hardware related problem with regards to Bluetooth interference. Either an update or new Pixel Buds - according to the Google team.
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Same problem here using the Pixel 4 XL. I've tried keeping the phone in my hand close to the buds, in my pockets (front, back, left, right) and this happens. If it's sitting on a table or something, I don't seem to have this problem; only if the phone is in contact with my body in some way.
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Same problem here, the right headphone is especially problematic, there are consistent sync and battery misreport issues with it. Also, when I'm on a voice calls, there's a weird crackling that happens when the person on the other side is talking, and sometimes when I place a voice call the mic doesn't work and I have to call them back. When I do connect, they complain that the mic is quiet.
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Wow this is the second pair of Pixel buds 2 I got this past week. The first pair were registering as if I were touching the gestures on the surface of the earbud over and over again and would not stop. This pair is now having the issues that you are all reporting. Calls going in and out. Delayed responses in one ear over the other. Echoing in the earbud etc. This happens both on my Pixel 3 xl and also on my macbook pro during skype, zoom, facetime calls. I am hopeful that this is a software issue and not a hardware issue. I know they are rolling out these updates over time so HOPEFULLY this is something software can fix.
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Having the same problem with my Pixel Buds 2 and Pixel 3XL phone. Pixel Buds 2 were suppose to have the Bluetooth range of a football field, but I can't even get them to function smoothly (if at all) with my phone directly in front of me while I'm sitting still. Not the only problem with these earbuds so far (e.g. I had to manually pair them; they don't reliably connect when I put them in my ears; they frequently fall asleep/disconnect), but certainly the most debilitating.

Tried all of the recommended troubleshooting steps to no avail. So frustrated, especially after issues I've been having with the Google Nest Wifi Router and Point.

As with the Nest WiFi products, I feel hoodwinked here: The prerelease reviews cited no such problems, so either Google sent those journalists/bloggers/vloggers a different spec or Google has had a manufacturing/launch problem. It would appear to be the latter, but the credibility of both parties is on the line here: I hope those journalists/bloggers/vloggers hold Google to task for whatever reason they've failed to launch here.

Waiting for a call back from Support, who said they were escalating to a manger early this morning. I also reached out via Twitter (see below). I will report back...

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Same issue... Pixel 3XL. I can't even put the phone in my back pocket without it losing connection. Albeit, it's a very brief disconnect but it is annoying. Choppy audio is how I'd best describe it. On phone calls with the phone right next to me, the audio isn't synced and is poor quality. There's obviously a bluetooth issue here. I just chatted with support and as others noted, there will be a software update "in the coming weeks". Doesn't sound like there's much we can do until then. Very disappointing for a product so greatly hyped and personally anticipated.
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Just adding my name to the list. Was on a walk with the dogs a moment ago and left ear kept cutting in and out, seemed to happen more with me turning my head. My phone and case were in my pocket so it's not a distance issue. Other times I'll have zero issues after I put them back in the case and then pull them out again, along with a phone reboot.

 I'm hoping this is software related because I truly love these when there are no issues. My gen1 buds were much more consistent but I hated the cable. Using a Pixel 4XL.
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Same here, when using these the audio will randomly switch back to the device then back to headphones and back and forth... Embarrassing when you are on a conference call
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Me too. Left earbud only. The right one works fine. The left one has dropout problems. (Pixel 3XL)
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Same issue. Literally sitting right next to my phone and it's cutting in and out of my left ear and cutting out less often in my right.

$179? I got raycons that stay connected across the house.
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I'm experiencing buds cutting in and out when simply sitting still (no jogging or moving) and connected to any of these devices: iPad, MacPro, Pixelbook, Pixel4. 

I really wanted to believe it wasn't a pixel bud issue, but then I tested all the above devices with both Airpods and Bose SoundSport Free earbuds and had no issues at all. 

Super sad face. Pixel Buds have a problem
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Having the same issue here go on bike rides and the audio cuts out when I turn my head or do any kind of movement or it seems to disconnect will be returning really wanted to love these earbuds
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Very similar issues mentioned by others here.  Perfect connection inside the house.  I can leave my phone rooms away and the signal will not drop.  However, when I step outside with the phone in my pocket just feet away from the headphones, the left drops every few seconds and sometimes the right as well.  My $50 JBLs don't do that, and my first gen pixel buds did not have that issue either.  

I have talked with google support several times and am currently awaiting a call from a "specialist". This is the 5th day of waiting (not counting Sunday).

I have a Pixel 3 (up to date - Android 10), and I already went through the usual resetting the buds, uninstalling the Google app, etc.

Edit/Update:  I can somewhat confirm that restarting the phone helps the connection issue.  However, it only works well for me the first time I connect the headphones after the restart.  If I put them back in the case and then connect them again - boom - connection issues start back up (still only outside for me).  Makes me think they can correct it with an update, but I'm not willing to beta test these headphones AND pay for them.  I am also no longer waiting for Google support to call back.  These are getting shipped back pronto.  I have had a lot of Google products but this one is just so disappointing.
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Definitely having the audio static issue when sitting 1 foot from my phone.  Also having the issue of the mic cutting out on phone calls.  And being remote, I'm on phone calls constantly.  My 65t buds have no such issue.
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You are all describing my exact problem. Almost always on the left bud and almost exclusively when I am outside. Doesn't really matter if the phone is in my chest pocket or back pocket, same problem. 

The right bud is also noticeably quieter than the left. I thought maybe I was losing my hearing on the right side, but I had other people try them (without telling them my opinion) and they also thought the right was quiet. 

Currently working with support, but they are having me reset and "repair" and those have not helped with either issue. 

I still like them! Much more comfortable than my 1st gen buds, but the 1st gen buds don't drop sound.
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Adding my name to the list. Same exact issue as others. Much more frequently while biking than walking though.
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Having the exact same problem as soon as I step outside of my apartment to go on a walk. 
When I'm indoors it seems (mostly) ok.
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Just got mine, and within the first few minutes the right bud was cutting out every few seconds while sitting still.  I turned off the in ear detection and now the right bud skips every other minute or so.

Edit - I deleted them in bluetooth settings, rebooted, repaired - Now the left one has the issue...
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I'm unfortunately having the same issues as well. There have been a couple instances where they've worked great, but for the most part they cut in and out constantly. It's unbearable.
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Works fine indoors, outdoor activity is a no go. Also very uncomfortable for me after a few hours of continuous use. I was so excited for these too.
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Happening to me as well. As soon as I step outside for a walk, the left bud goes in and out. The right bud does the same, just not as frequently. I'm on a Pixel 3. I sent them feedback with logs attached. Hoping to hear an answer soon. I'm surprised The Verge or MKBHD haven't said anything about this yet since this thread is growing faster every day.
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I'm having the exact same issue. I have a Pixel 3 and every time I walk my dog it's an unpleasant experience that ends with me taking them out and just not listening to music on my walk. I only notice it on walks. Weight lifting and just sitting around the house, they work like a dream. But I'm definitely frustrated that I can't use them on a walk when they are literally designed to have a fantastic range.
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I returned mine for a full refund, this is ridiculous. I had such hope. How could nobody have tested these in an environment that included a walk or a jog or a bike ride? What a waste of my time
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Mine were doing the same thing and I initially thought it was a connection issue, but as it turns out the "controls" are too sensitive, and my ear is "tapping" them constantly.

On the fence whether I try to put some tape on it to reduce the tappable surface, or just return them and resign myself to the fact my big ears just aren't meant for cool tech. ☹️
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I'm also having this issue. Changing the in ear detection didn't do anything for me. Connected to a pixel 4xl.
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Also experiencing bad audio connection with my left bud when outside, and intermittently the right. No matter if the phone is in any of my pockets, or even in hand, the audio seems to always glitch. Frustrating for sure and am going to return within the available window if a fix doesn't come through.
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Yep, terrible. Absolutely loved these until I stepped outside for the first time. The buds - the left bud in particular - cuts out constantly, rendering these essentially useless outdoors. I'm seeing so many similar posts that I'm starting to think Google didn't do a single round of UAT outdoors. Everything is up to date, restarted phone, disconnected/reconnected the buds, and guess what? Now they're cutting out indoors too. 

I contacted Google support and was essentially told to "give them some time to self correct, we'll be pushing out some updates." Well, that's specific. Almost like I was being told to hold off until I'm outside the return window. A shame, because out of the box these buds were exactly what I wanted them to be.

Judging by the number of posts I'm seeing indicating similar issues, this is clearly a hardware defect that isn't unique to a single set of buds. Waited a long time for this release. I didn't know I was going to be a beta tester. C'mon Google, be better.
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Glad I'm not the only one im having the same issues with my earbuds and they get pretty annoying. I turned some features which worked momentarily and then it went back to the audio cutting out again. Quite dissapointing given these are my first earbuds I ever got.
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Lol! I figured for a laugh if look up pixel buds 2 issues and this is the first page that come up haha.

I love how any issue with google is magically solved by product support experts. 

I gave my pixel buds 2 days. Sent them back tonight. These electronics companies need to start putting out products that aren't in the beta testing stage. 

My 3 dollar work head phones work better.
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I've been experiencing all of the same issues. Broken/choppy connection with basic movement, one or both buds not connecting at all when bringing out of the case, audio working but mic not, random out-of-sync sound effect where one bud is just a millisecond off from the other, right bud battery drains much faster... In a few instances where I've needed reliable headphones for a meeting, I've resorted to using wired headphones... Not good.

When they do work, I love them. But that's only around 25% of the time. I really hope this doesn't end up like the home mini, where they just disable a top button on us because of a hardware design problem. But I also can not believe no one noticed this before it was released.

These problems have been out-of-the-box for me.
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I'm experiencing similar issues.  Mine started out with the left bud cutting out while moving and the right bud being fine.  I followed the troubleshooting tips and factory reset the buds.  Paired everything back up with my Pixel 2 and now the left bud is fine but the right bud is cutting out.  I haven't reached out to support yet because I don't really know if there is anything they can do at this point so I'm waiting to see if we get another firmware update soon.
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I'm experiencing a similar issue. It's pretty inconsistent and I can't pinpoint what is causing the issue. I have used JayBird wireless buds without any connection issues like this with my Pixel 4.
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Same issue here.   Problem progressed from L/R out of sync, then cutting out, then right bud completely stopped giving audio (although showed paired and able to give a "find me" sound).   Chat agent helped thru series of isolation steps... ultimately hard reset the case/buds.   Now working.  Hopefully won't see recurrence.
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Same issue. None of the troubleshooting tips in this thread or the help documents do anything.
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It's almost as if the connection between the two buds is weak. If I cover them with my hands while they are in my ears, I can hear out of the right bud and the left bud drops off. It will happen when I am not covering my ears, too.
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I have been able to solve the problem by turning off in ear detection and the all google assistant features. If I turn on either the audio starts clipping out when I move my body or head.
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I'm having this issue.  Too.  Disappointing.  I talked to support.  They mentioned Google had a software update coming in a couple weeks.  Can anyone confirm that?  I'm nervous this is a hardware issue.  Anyone have any insight?........

Update.  
After reading the above, it's clear there was little testing done on these.  Sad. Will return.
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Going join in on this shit show.....   majorly disappointed in the new Pixel Buds. Having all the same issues, and will add my battery life is Less than advertised. I am lucky to get 2 1/2 to 3 hours. The right side always drains faster, which I understand is normal, but at times it is as much as 35% less than the left. Today, the buds just randomly un-paired with my phone, and would not reconnect. Working with support, and they are going through the motions, just trying to buy time. I have gone through all the resets, reboots, software updates...etc. this is a problem with the Pixel Buds, and they don’t have a fix, so they are trying to buy some time but telling us to perform time wasting checks. I am just torn on whether to return them while I can, or hold out hope for a fix. I just cannot believe Google released such a problem ridden product, that cannot even perform basic functions that similar products a fraction of the price can. Very frustrating and disappointing.
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I have been experiencing the same problems with my Pixel Buds 2. Walking down the street, the earphones randomly stop working for a few moments, I get the impression that this happens more often when I turn my head sharply to the sides.  Another problem that also occurs frequently is the loss of sync between the earphones.  Suddenly, the audio from one unit starts to play with a delay of a fraction of a second in relation to the other unit.  My phone is a Pixel 3 and I usually keep it in the left front pocket of my jeans.
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I received mine today and went on a hike and had to use my phone speaker because the connection was so unstable, wearing them in my house is fine but as soon as I step outside with my phone in my pocket and start walking around the connection becomes unstable but I'm glad to say I found a resolution, I'm returning these pieces of garbage and will upgrade to the Bose soundsport
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I'm having the same issues. I mowed the lawn yesterday and they were pretty much unusable. One ear bud would have sounds going in and out. I've restarted my pixel 2xl multiple times. I'll take the ear buds it off my ear and out them back in then the other day but will start being choppy.
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I have to echo the same complaint now as well... It cut out occasionally, but wasn't a big deal. Today I walked to my car while on the phone and attempted to use them as a hands free device, and it was unusable on the walk there and during the car ride. It wasn't my phone signal shifting, because as soon as I disconnected them my caller and I could hear each other again.

Pretty bad when it seems like you can't move at all to use them. I've had trouble with Google devices in the past, and they're great, when they work. However, I shouldn't have to RMA every Google product I receive to get one that actually works. It's like Google doesn't have a QA process at all.
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Out of the box issues for me as well. I called support yesterday (after 3 hours of owning them and 2 dropped connections) and we made sure everything was up to date. If it loses connection again today I'm probably going to request a refund. I don't appreciate being a beta tester.
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I am having the same issues. I am going to test them out on my son's iPhone X to see if the issue persists. I have an LG V30 and I never had these issues with cheaper wireless earbuds. Most of the time, only one ear will work while the other cuts in and out for at least 1.5-miles from my home. While in the house, they work perfectly. This is baffling. I talked with Google Support yesterday and went through a lot of troubleshooting steps. I have 2 more days to decide if I will return this Pixel buds or not.
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I have a similar problem paired to a Pixel 3XL.  The issue is most pronounced phone calls where the audio drops intermittently in each ear.  The audio also gets out of phase between each bud 2.  I've tried connecting to my surface laptop to use with Teams and the communication drops frequently.  After pairing with my laptop it's necessary to repair with the Pixel 3XL.  Very frustrating experience so far.  I love the design but struggling with function.
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Turning off the in-ear detection fixed this issue for me, but this really shouldn't be necessary on a $180 pair of earbuds!!!
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same issue with pixel 4 XL - hopefully google can fix this by adjusting the sensitivity of in-ear detection in the next firmware update.
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Same exact issue. I will wait for the update and if its not fixed I will be returning them. Support was not much help, they sound like they didn't know what to do, which kinda surprises me. Pixel 2 xl
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Just got mine today and having the same problem. Was really bad on a short walk, also had issues when I was laying down on a mat with head not moving. 

Pixel 4XL, using Spotify in both instances.
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Having the same issue.  Pixel 4 XL with the latest Android update as well as latest Pixel Buds 2 firmware.
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Just received mine and tested yesterday. Had only right bud in on a walk with a Pixel3a. Connection did hold out but battery life was disappointing, only about 2.5 hours. I have had MAJOR problems with getting them to hold an audio connection to my Surface and in Teams which has been incredibly frustrating.
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Same.  Mostly the left one randomly cuts in and out when I turn my head.  The right one sometime does it or sometimes it's both.  Pixel 2XL.  Considering returning them and buying the Jabras.
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Same issues described above here. Google needs to provide root cause analysis and when they expect a fix. If the problem is HW related, Google should contact the initial buyers and have the buyers returned/swap out with working/better HW.

Will return if not fixed before deadline to return if Google does not at least provide acknowledgement of the issue and that RCA has found a fix.
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I am having similar issues with my new pixel buds. Went for a walk today and was the first time I used them outdoors. Worked for a while, then the connection started cutting in and out very frequently. I keep my phone in my back pocket. After awhile, I changed the phone to my front pocket and the connection worked great from that point on. However, having a large phone in the front pocket is not comfortable, and for the $180 price tag I was shocked that they would have these kinds of problems. The bluetooth range should be rock solid within 10ft. I ultimate bought these to put in my saddlebag while riding my bike, and if they don't work in the back pocket they certainly won't work for biking either. Will try a few suggestions on this thread, but if not resolved will have no choice but to return them. Having these kinds of issues on a product with this price tag is really unacceptable.
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Same issue with my left bud disconnecting randomly on my most recent walk. Resetting them helps for a bit but this issue does come back. It also seems to randomly pause music when this occurs, but not every time. Very frustrating as I do enjoy these when they work.
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Same here. Complete joke. Unusable. Like them when they work. Oh shit. They cut out while typing this.
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Same issue here. Pixel 3XL. The left bud keeps dropping. Resetting the phone and/or buds is not a fix.

I haven't tried disabling in ear detection, but I believe that feature will turn out to be the issue. If so, this could probably be fixed in firmware.
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so I think I figured out about the battery level buds notification on our phones and the annoyance of it. it all has to do with in-ear detection on the bugs from the software perspective. Check out my screenshot! So far, after I disabled in your detection, the notification on my phone hasn't gone away consistently and so far knock on wood of course lol I haven't had any left or right bud drops. Just want to update you. Still testing but so far sounds good. It could very well be an over-sensitive sensor. hopefully software update in the future could fix that though. The only difference is at home since I have a Google Home in addition to on my phone, can't say the hot phrase I have to press and hold the trigger button. Well, in my opinion, it's all software related. I would just went on a walk outside my neighborhood and my earbuds were fine.  My buds are connected to my Pixel 3 XL and connection was stable no drops.  It's funny disabling the end of detection is making the battery level for the buds notification in the notification shade more reliable and consistent it stays on longer.  Hopefully a software update will come out soon. 
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I been having this ongoing issue as well, but always is the left bud that disconnects. 

Before contacting the support I reset the buds using the button on the case while plugged into the charger. Then thought it may be an issue with the in ear detection, so I turned it off, but the left ear kept on disconnecting.

I've raised a case with Google a week ago they told me that they were going to be sending me a replacement pair, but this morning I go an email asking me to try this...

***
Hello Benjamin,

Good day.

Our Senior Tech replied to our request and they would like us to perform an aditional steps. 

Try connecting your Pixel Buds to a different phone and see if the issue persist.
Uninstall and Update Google App.
  • Open the apps menu of your phone.
  • Uninstall Google App (G icon).
  • Open Google Play Store to reinstall the Google App.
With your Pixel phone, Clear Bluetooth cache.
  • Go to Settings of your phone.
  • Apps and Notification.
  • See all Apps.
  • Menu Bar.
  • Show System Apps.
  • Tap Bluetooth.
  • Select Storage.
  • Then clear cache.
  • Restart your phone.
Reset the Pixel Buds.
  • Place both ear buds in to the charging case.
  • Press the button for 30 seconds.
  • Wait for the white pulsing light.
  • Re-pair to the Pixel Buds in to your phone.
  • Test it and see if the issue has been resolved. 
***

They still keep on disconnecting. 

One really strange thing is that when they both are working I can leave my phone in one room in my house and they stay connected while I walk around my house, but they always disconnect when I'm carrying my Pixel 4 XL in my pocket or hand, so I really don't think it's a range or power issue. 

Hopefully this issue will be resolved as I really like them and want then to work as expected.
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Seeing comments here about the discrepancy in battery drain between the buds. This worried me at first too, but this is by design. If you run them down to zero, you'll notice that there is some sort of load balancing that kicks in when the right bud reaches a certain percentage. The drain of the right bud will slow, and the level of the left bud will catch up. The buds will reach 0% in tandem, or very close.

Now to the issue of the buds cutting out (specifically the left bud)- I'm experiencing the same issue. I go into it in more detail in a post above, but I only experience the issue when I step outside. Doesn't matter if I'm just sitting on the deck, or on a jog, the buds cut out so much they are unusable. Apart from a couple hiccups, I've experienced almost no issues when surrounded by walls.

I have two cases open with Google support, and they've been completely useless. I know the level-one folks have a script to walk thru, but I don't appreciate the attitude that this is an isolated issue and unique to my situation. I've referred them to this thread in both cases. Been waiting for a more senior level analyst to contact me for days, but nothing.

For reference, I'm on a Pixel 4. One would assume that integration between these two devices would be most stable. I'm not confident a solution is forthcoming.
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I'm having the same issue. If I move my head around much at all they cut out. The left one even stopped playing for about a minute today when I was out for a walk. Seems better if the phone is not in my pocket, but still cuts out from time to time.
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I decided to turn the adaptive audio option off and they seem to be working a lot better.
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I'm having the same problem. I returned a pair already and the second pair is doing the same. Only difference is the first pair would drop audio even when I was inside. This pair doesn't, but they seem worse than the last pair when I'm out for a walk or jog. I'm on a Pixel 4 XL. Really disappointing experience tbh.
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I'm having the same issue that others are describing.  It seems worse when on phone calls than listening to music, but if I am not holding my phone perfectly still in front of my face it will cut out constantly.  If I put the phone in my pocket and just walk it's almost unbearable.  So disappionting.
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Come on Google. This is not an isolated issue. We need a fix to this problem. We've heard nothing from anyone since 5/5. My buds are useless.
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