Safety, Warranty & Regulatory Guide (Pixel Buds Gen 2)

Where to find product information

This detailed guide includes the basic safety guidelines in the printed Safety & Warranty booklet that comes with your Pixel Buds. It also includes additional safety, regulatory, and warranty information about your product.

Full user information: g.co/pixelbuds/safety

Safety, environmental and regulatory information: g.co/pixelbuds/safety

Warranty details for your country of purchase, including instructions for making a claim: g.co/pixelbuds/warranty

Comprehensive online help: g.co/pixelbuds/support

Safety Warnings

WARNING: HEALTH AND SAFETY INFORMATION; READ BEFORE USE TO REDUCE THE RISK OF PERSONAL INJURY, DISCOMFORT, PROPERTY DAMAGE, INCLUDING DAMAGE TO YOUR PIXEL BUDS, AND OTHER POTENTIAL HAZARDS

Handling

To avoid damaging your device, accessories or any connected devices, and to reduce the risk of personal injury, discomfort, property damage or other potential hazards, follow the precautions below.

Handle your Pixel Buds with care. You may damage the earbuds, the charging case, or the battery if you disassemble, drop, bend, burn, crush or puncture your earbuds or the case. Make sure that the charging case is well ventilated when in use or charging. Using a damaged earbud or charging case, damaged cables, or charging when moisture or debris is present may cause overheating, fire, electric shock, injury or damage to property. Do not use Pixel Buds or the charging case if damaged. Using damaged Pixel Buds or charging case may cause battery overheating or injury. Don't expose the earbuds or charging case to liquids, which can cause a short circuit and overheating. Do not charge the Pixel Buds in direct sunlight or when the earbuds or the charging case is wet. If your device gets wet, do not attempt to dry it using an external heat source.

Pixel buds are designed to work in ambient temperatures between 32° to 95° F (0° and 35° C), and should be stored between ambient temperatures of -4° and 113° F (-20° and 45° C). Do not leave the device in places where the temperature may exceed 113° F (45° C), such as on a car dashboard or near a heating vent, as this may damage the product, overheat the battery, or pose a potential risk of fire.

Contact customer service and do not use your Pixel Buds if they aren't working properly or have been damaged: g.co/pixelbuds/support

Repair & Service

Don't attempt to repair Pixel Buds or the charging case yourself. Disassembling the device will result in loss of any water resistance and may cause injury or damage to your device. For example, the earbuds contain a laser that can be damaged during disassembly which might expose you to hazardous laser emissions which are not visible.

Charging

Be sure the charging case is well ventilated when in use or charging. Using damaged ear buds or charging case, or damaged cables or charging when moisture is present, can cause fire, electric shock, injury, or damage to the product or other property. Using damaged charging accessories may also cause damage to the device. When charging the device using a power adapter, make sure the power adapter is plugged into a nearby socket and is easily accessible. Avoid charging the device in direct sunlight. This device is intended for use with a certified Limited Power Source (LPS) per IEC 60950-1 or classified PS1 per IEC 62368-1.

Only charge your Pixel Buds with the included charging case and cable, or compatible charging accessories. Failure to use compatible charging accessories can cause fire, electric shock, injury, or damage to the device and the accessories. Compatible charging accessories are available on the Google Store and at Google authorized resellers (look for Google's "made for" badge ).

Wireless Charging

Your charging case may be charged with a Qi-compliant or Google approved wireless charger. Do not place other metallic or magnetic objects between the wireless charger and your charging case, as this could cause heating of the other object or cause your device not to charge properly. Examples of such objects include coins, jewelry, and credit cards.

Prolonged Heat Exposure

Pixel Buds and the charging case generate heat during normal operation and comply with applicable surface temperature standards and limits. Do not sleep on or with your devices, or cover them with a blanket or pillow while the device and its case are charging or plugged into a power source. Be aware of this issue if you have a physical condition that affects your ability to detect heat against your skin.

Hearing Loss

Prolonged exposure to loud sounds (including music) can cause hearing loss. To prevent possible hearing damage, avoid listening at high volume for prolonged periods of time. Continued exposure to high volumes and background noise can make loud sounds seem quieter than they actually are. Check the volume before using headphones or earphones.

Battery

Pixel Buds contain lithium-ion batteries which are sensitive components that can cause injury if damaged. Do not attempt to remove the battery. For contact information, visit g.co/pixelbuds/contact. Replacement by non-qualified professionals can damage your Pixel Buds. Use of a non-qualified battery and improper transport, shipping, or disposal may present a risk of fire, explosion, leakage, and/or other hazards. Do not immerse or expose the device or its battery to water or other liquids, or open, crush, heat the battery above 45° C (113° F), or incinerate the battery. Transport and discard your device, battery, and any accessories according to applicable environmental and transportation regulations. Do not improperly transport them or dispose of them in normal household waste. For more information on recycling your device, visit g.co/pixelbuds/recycle.

Explosive Atmospheres

Do not charge, use, store, or transport your Pixel Buds or the charging case where flammables or explosives are stored (in gas stations, fuel depots, or chemical plants, for example). Do not use your Pixel Buds where blasting operations are in progress, or in potentially explosive atmospheres such as in areas where the air contains high levels of flammable chemicals, vapors, or particles (such as grain, dust, or metal powders). Sparks in such areas could cause an explosion or fire resulting in bodily injury or even death. Observe all notices and signs where these hazards might exist.

Distraction

Using your device when performing certain activities can distract you, prevent you from hearing sounds around you, and may cause a dangerous situation for you or others. To reduce the risk of accidents (and because it's prohibited by law in many places), do not use your device while driving, bicycling or while engaging in any activities that have potentially serious consequences. Follow local laws about using headphones or earphones.

Radio Frequency Interference

Observe rules that prohibit the use of wireless technology (e.g. Bluetooth® or WiFi). Your device is designed to comply with regulations governing radio frequency emissions but use of wireless devices can negatively affect other electronic equipment. For example, while flying in an aircraft use your wireless device only according to instructions provided by the airline. Use of a wireless device in an aircraft may disrupt wireless networks, present a hazard to aircraft operation, or be illegal.

Medical Device Interference

Pixel Buds and the charging case use radios and other components that emit electromagnetic fields, and also contain magnets. These electromagnetic fields and magnets may interfere with pacemakers and other implanted medical devices. Always keep the earbuds and the charging case at a safe distance away from the pacemaker or other implanted medical device. If you have questions about using your Google device with or near your pacemaker or other implanted medical device, consult your healthcare provider before using your Google device. If you suspect your Google device is interfering with your pacemaker or other implanted medical devices, turn off your Google device and consult your physician for information specific to your medical device.

Hospitals

Turn off your wireless devices when requested to do so in hospitals, clinics or health care facilities. These requests are designed to prevent possible interference with sensitive medical Equipment.

Child Safety

This device is not a toy. Your Pixel Buds come with cables, small parts and plastic elements that may cause an injury or create a choking hazard. Children have strangled on cords and cables. Keep the charging cable out of the reach of children (more than 3 feet / 1 meter away) and do not allow children to play with the device and its accessories. They could hurt themselves or others, or could accidentally damage the device. Consult a physician immediately if small parts are swallowed.

Skin Irritation

Some people may experience reactions to materials found in wearable items that are in extended contact with the skin. This can be due to allergies, the presence of skin irritants (like soap or sweat), or other causes. Keep your Pixel Buds clean and dry. Remove the earbuds and consult a physician if you experience skin irritation.

Radio Frequency Exposure

This device has been evaluated and meets the applicable regulatory requirements for exposure to radio waves and is designed and manufactured not to exceed the applicable emission limits for exposure to radio frequency (RF) energy.

Class 1 laser product

Pixel Buds contain a Class 1 laser module. The design of the device incorporates optics and protective housing such that there is no access to a level of laser radiation above Class 1. Laser modules in these products comply with FDA- standards 21 CFR 1040.10 and 1040.11, except for deviations pursuant to Laser Notice No. 50, dated June 24, 2007. Use of controls or adjustments or performance of procedures other than those specified herein may result in hazardous radiation exposure.

Laser Module: Made in Taiwan. TXC Corporation, No. 4, Kung Yeh 6th Rd., Ping Cheng Industrial District, Tao Yuan, Taiwan.

Since the laser could be damaged during repair or disassembly, which could result in hazardous exposure to infrared laser emissions that are not visible, this product should be serviced by Google or an authorized service provider.

Proper Handling and Usage

Follow these guidelines when using, storing, cleaning or disposing of your Pixel Buds:

Operating Temperature

Do not use or charge the product at ambient temperatures lower than 0°C (32°F) or higher than 35°C (95°F). If the interior temperature of the device exceeds normal operating temperatures, you may experience the following behaviors while the device tries to regulate its temperature: reduced performance and connectivity, inability to charge, or display or device power down. You may not be able to use the device while it regulates its temperature. Move the device to a cooler (or warmer) location and wait a few minutes before attempting to use it again.

Care & Cleaning

Use a clean, soft, and dry cloth to clean the Pixel Buds and accessories.

Do not use any chemical detergent, powder, or other chemical agents (such as alcohol or benzene) to clean the Pixel Buds or accessories. Do not clean your product while it is charging.

Water Resistance

Pixel Buds and the charging case are IPX4 water resistant in accordance with IEC 60529 but are not waterproof. Water resistance is not a permanent condition and may be compromised by normal wear and tear, repair, disassembly, or damage. Don't expose your Pixel Buds and the charging case to liquids, which can cause a short circuit and overheating.

Magnetic Fields

Avoid placing any media containing magnets or sensitive to magnetism, such as credit cards, bank cards, audio/video tapes, or magnetic memory devices, near this product or its charging cable, because you may lose information stored on those media. Media containing information sensitive to magnets should be kept at least 2 inches (5 cm) away from this product.

Service & Support

Pixel Buds should only be repaired by Google or a Google authorized service provider. Unauthorized repairs or modifications could result in permanent damage to the device, and may affect your warranty coverage and regulatory authorizations. Contact customer service for authorized service. For online help and support, visit support.google.com. For customer service, call:

  • US: 8446418386
  • Canada: 8446418397
  • UK: 8000265949
  • Germany: 8000265949
  • France: 805982639
  • Australia: 1800954179
  • Singapore: 8008523360

Regulatory Information

Regulatory information, product certifications, and compliance marks specific to Pixel Buds can be found in this document, inside the charging case, on the product packaging, or under Settings in the Pixel Buds app (available on the Google Play Store) on paired devices running Android 9.0 or older, and under Settings > Connected devices > Google Pixel Buds > More Settings > Safety, warranty & regulatory on paired Pixel phones running Android 10 or newer.

Regulatory Information: United States

FCC Regulatory Compliance

Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation.  If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

  • Reorient or relocate the receiving antenna.
  • Increase the separation between the equipment and receiver.
  • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
  • Consult the dealer or an experienced radio/TV technician for help.

Changes or modifications not expressly approved by Google could void your authority to operate the equipment.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following 2 conditions:

  1. These devices may not cause harmful interference.
  2. These devices must accept any interference received, including interference that may cause undesired operation.

FCC ID: A4RG1007, A4RG1008

EMC Compliance Statement

Important: This device and its power adapter (if any) have demonstrated Electromagnetic Compatibility (EMC) compliance under conditions that included the use of compliant peripheral devices and shielded cables between system components. It is important that you use compliant peripheral devices and shielded cables between system components to reduce the possibility of causing interference to radios, televisions, and other electronic devices.

Radio Frequency Exposure

This device meets the U.S. Federal Communications Commission's (FCC) requirements for exposure to radio waves and is designed and manufactured not to exceed the FCC's emission limits for exposure to radiofrequency (RF) energy. To comply with FCC RF exposure compliance requirements, this device must not be co-located or operating in conjunction with any other antenna or transmitter.

Specific Absorption Rate (SAR) Information

This device is also designed to meet the requirements for exposure to radio waves established by the Federal Communications Commission (USA).

The Specific Absorption Rate (SAR) limit adopted by the USA is 1.6 W/kg averaged over one gram of tissue. The highest SAR value reported to the FCC for this device type complies with this limit.

Recycling

For Recycling in the United States, visit g.co/HWRecyclingProgram.

Regulatory Information: Canada

Industry Canada, Class B

Innovation, Science and Economic Development Canada ICES‑003 Compliance Label: CAN ICES-3 (*)/NMB-3(*)

Étiquette de conformité à la NMB‑003 d'Innovation, Sciences et Développement économique Canada  : CAN ICES‑3 (*)/NMB‑3 (*)

Notice: The Industry Canada regulations provide that changes or modifications not expressly approved by Google could void your authority to operate this equipment.

This device complies with ISED license-exempt RSS standard(s). Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device.

Le présent appareil est conforme aux CNR d'ISDE Canada applicables aux appareils radio exempts de licence. L'exploitation est autorisée aux deux conditions suivantes:

(1) l'appareil ne doit pas produire de brouillage, et

(2) l'appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d'en compromettre le fonctionnement.

IC: 10395A-G1007, 10395A-G1008

Specific Absorption Rate (SAR) Information

The radiated output power of this device is below the ISED radio frequency exposure limits. These devices have been evaluated for and shown compliant with the ISED Radio Frequency (RF) Exposure limits. These devices should be used in a manner such that the potential for human contact during normal operation is minimized.

Regulatory Information: EU

Frequency Bands and Power

European Union
The devices operate in the following frequency bands within the EU:
Bluetooth: 2402-2480 MHz
The maximum radio-frequency power transmitted for this device:
Bluetooth: 20 dBm

Radio frequency interference

Google is not responsible for any radio or television interference caused by unauthorized modification of these devices or accessories, or by the substitution or attachment of connecting cables and equipment other than that specified by Google. The correction of interference caused by such unauthorized modification, substitution or attachment is the responsibility of the user. Google and its authorized resellers or distributors are not liable for any damage or violation of government regulations that may arise from the user failing to comply with these guidelines. Only CE marked WPC transmitters should be used with this device.

EU Compliance Notice

Hereby, Google LLC declares that radio equipment type: G1007, G1008 and G1013 are in compliance with Directive 2014/53/EU (Radio Equipment Directive). The full declaration of conformity may be found at g.co/pixelbuds/conformity.

CE SAR Compliance

The device meets the EU requirements (1999/519/EC) on the limitation of exposure of the general public to electromagnetic fields by the way of health protection.

 

Waste Electrical and Electronic Equipment (WEEE) Directive and Battery Directive

The WEEE symbol above means that according to local laws and regulations your product and its battery(ies) should be disposed of separately from household waste. When this product reaches its end of life, take it to a collection point designated by local authorities for safe disposal or recycling. The separate collection and recycling of your product, its electrical accessories, and its battery(ies) will help conserve natural resources,  protect human health, and help the environment. Please see additional information at the following link: https://support.google.com/store/answer/2664771

 

RoHS Compliance

This product is in compliance with Directive 2011/65/EU of the European Parliament and of the Council of 8 June 2011, on the restriction of the use of certain hazardous substances in electrical and electronic equipment (RoHS) and its amendments.

REACH

REACH (Registration, Evaluation, Authorization and Restriction of Chemicals, EC No 1907/2006) is the EU chemical substances regulatory framework. Google complies with all requirements of the regulation and we are committed to providing our customers with information about the presence of REACH Substances of Very High Concern (SVHCs). For information, you can contact Google at Env-Compliance@google.com.

The point of contact for regulatory matters in the EU is Google Commerce Limited, 70 Sir John Rogerson's Quay, Dublin 2, Ireland.

Manufacturer Info.

Manufacturer: Google LLC 1600 Amphitheatre Parkway Mountain View, CA, USA 94043

Importer Info.

Importer: Google Commerce Limited, 70 Sir John Rogerson's Quay, Dublin 2, Ireland

Regulatory Information: JP

Left ear:

Right ear:

Regulatory Information: Singapore

EMC Compliance

Important: This device, power adapter, and other in-box accessories have demonstrated Electromagnetic Compatibility (EMC) compliance under conditions that included the use of compliant peripheral devices and shielded cables between system components. It is important that you use compliant peripheral devices and shielded cables between system components to reduce the possibility of causing interference to radios, televisions, and other electronic devices.

IMDA Regulatory Compliance

Regulatory Information: Australia

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