Troubleshoot a pairing issue

Common Issues

Pixel Buds will not enter pairing mode

  1. Ensure the charging case has power by plugging it in using the included USB-C cable.
  2. Place the Pixel Buds in the charging case with the lid closed for 10 minutes.
  3. Remove the Pixel Buds from the charging case for at least 3 seconds.
  4. Replace the Pixel Buds back in the charging case; match the L & R indicators of the Pixel Buds to the charging case magnetized pockets (a green LED  will appear) and close the case.
  5. Open the charging case next to your phone with Google Pixel Buds still inside.
  6. If you see one white LED pulsing your device is ready to pair.
  7. Look for a pop-up notification on your phone that will take you through the rest of the set up.

Don't see a set up notification?

  1. Remove the Pixel buds from the charging case for more than 3 seconds, then put them back in the case.
  2. Close and reopen the case.
  3. Press and hold the case button for 3 seconds; if you see one white LED pulsing , your device is ready to pair.
    Button located above right Pixel Bud in charging case
  4. Look for a pop-up notification on your phone that will take you through the rest of the setup.
  5. On certain Android devices, you may need to look for your Google Pixel Buds and add them as a new device.

Buds do not respond inside of the case

Before attempting to reset your charging case, it is important to verify that your Pixel Buds are unable to respond to any interactions with the charging case. To test this:

  1. Remove and replace the Pixel Buds inside of the charging case, gently pressing them into their slots to ensure they are seated properly.
  2. Once seated, press the case button.

If working properly, pressing the case button should toggle between the charging case battery level (white LEDs ) and the Pixel Buds' charging status (green LED ). This indicates your buds are able to respond to the case and no further action is necessary.

If you're unable to toggle to a green LED  by pressing the charging case button with the Pixel Buds inside of the charging case, begin the reset process:

Reset your charging case

  1. Remove the Pixel Buds from the charging case.
  2. Press and hold the charging case button for 40 seconds. (Upon initial button press, white LEDs  will appear).
    Button located above right Pixel Bud in charging case
  3. After 7 seconds, the LEDs will turn off; continue holding the charging case button.
  4. At the end of 40 seconds, the leftmost LED will dimly flash amber  7 times .
After resetting your charging case, the Pixel Buds will respond while inside the case. This includes the following:
  • Charging the Pixel Buds
  • Checking the battery level of your Pixel Buds and charging case.
  • Pairing your Pixel Buds to your mobile device.

Ensure you can toggle between LEDs

  1. Replace the Pixel Buds inside the case.
  2. Verify that you can toggle between white LEDs  and a single green LED  by pressing the charging case button.

Re-pair your Pixel Buds with your phone

  1. While the charging case shows a green LED ; hold the case button for 3 seconds.
  2. If you see one white LED pulsing , your device is ready to pair.
  3. Look for a pop-up notification on your phone that will take you through the rest of the setup.
  4. On certain Android devices, you may need to look for your Google Pixel Buds in the Bluetooth settings menu and add them as a new device.
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