Troubleshoot a pairing issue

How to troubleshoot your Google Pixel Buds Pro | Google Pixel Buds Pro

Click here for the Pixel Buds Pairing Troubleshooter

Pixel Buds won't connect to my device

1. Forget Bluetooth® device on your phones

1. Go to your device's Bluetooth settings and forget Google Pixel Buds.
2. Leave the charging case open and ensure that the Pixel Buds are securely seated inside.
3. Hold the pairing button for three seconds.
4. If you see the bouncing white case status light, your device is ready to pair.
5. Look for a pop-up notification on your phone that will take you through the rest of the setup.
6. On some Android devices, you may need to look for your Google Pixel Buds in the Bluetooth settings menu and add them as a new device.

2. Ensure that your earbuds are responding

1. Plug the charging case into a power source using the included USB-A to USB-C® cable.
2. Remove the Pixel Buds from the case.
3. Replace one earbud and watch for the earbuds' status light to blink when the earbud is inserted into the case. The light will turn orange if the earbud is charging or white if it is fully charged.
4. Replace the other earbud and wait for the earbuds status light to blink. If either earbud is charging, the light will be orange. If both are fully charged, the light will be white.

3. Reset your Google Pixel Buds

Note: Resetting the Pixel Buds and case will reset all of their settings. This includes the name of the device and preferences for enabling and disabling features.

1. Go to your device's Bluetooth settings and forget Google Pixel Buds.
2. Plug the charging case into a power source using a USB-C® cable.
3. Ensure that the Pixel Buds are seated within the charging case and leave the charging case open.
4. Press and hold the pairing button on the back of the case for 30 seconds.
5. When the earbuds status light (for Google Pixel Buds, this is the light inside the opened case) stops bouncing, let go of the pairing button.
6. The earbuds status light will blink white and orange until the reset is complete and then start bouncing white. Your Google Pixel Buds will be reset and should be ready to pair immediately.

You will need to forget and re-pair any other devices that the Pixel Buds were paired with.

Pixel Buds (2017)

Common issues

Pixel Buds will not enter pairing mode

1. Ensure that the charging case has power by plugging it in using the included USB-C cable.
2. Place the Pixel Buds in the charging case with the lid closed for 10 minutes.
3. Remove the Pixel Buds from the charging case for at least three seconds.
4. Replace the Pixel Buds back in the charging case; match the L & R indicators of the Pixel Buds to the charging case magnetised pockets (a green LED  will appear) and close the case.
5. Open the charging case next to your phone with Google Pixel Buds still inside.
6. If you see one white LED pulsing , your device is ready to pair.
7. Look for a pop-up notification on your phone that will take you through the rest of the setup.

Don't see a setup notification?

1. Remove the Pixel buds from the charging case for more than three seconds, then put them back in the case.
2. Close and reopen the case.
3. Press and hold the case button for three seconds; if you see one white LED pulsing , your device is ready to pair.
   
4. Look for a pop-up notification on your phone that will take you through the rest of the setup.
5. On certain Android devices, you may need to look for your Google Pixel Buds and add them as a new device.

Buds do not respond inside the case

Before attempting to reset your charging case, it is important to verify that your Pixel Buds are unable to respond to any interactions with the charging case. To test this:

1. Remove and replace the Pixel Buds inside the charging case, gently pressing them into their slots to ensure that they are seated properly.
2. Once seated, press the case button.

If working properly, pressing the case button should toggle between the charging case battery level (white LEDs ) and the Pixel Buds' charging status (green LED ). This indicates that your buds are able to respond to the case and no further action is necessary.

If you're unable to toggle to a green LED  by pressing the charging case button with the Pixel Buds inside of the charging case, begin the reset process:

Reset your charging case

1. Remove the Pixel Buds from the charging case.
2. Press and hold the charging case button for 40 seconds. (Upon initial button press, white LEDs  will appear).
   
3. After seven seconds, the LEDs will turn off; continue holding the charging case button.
   
4. At the end of 40 seconds, the left-most LED will dimly flash amber  seven times .

After resetting your charging case, the Pixel Buds will respond while inside the case. This includes the following:

• Charging the Pixel Buds
• Checking the battery level of your Pixel Buds and charging case.
• Pairing your Pixel Buds to your mobile device.

Ensure that you can toggle between LEDs

1. Replace the Pixel Buds inside the case.
2. Verify that you can toggle between white LEDs  and a single green LED  by pressing the charging case button.

Re-pair your Pixel Buds with your phone

1. While the charging case shows a green LED ; hold the case button for three seconds.
2. If you see one white LED pulsing , your device is ready to pair.
3. Look for a pop-up notification on your phone that will take you through the rest of the setup.
4. On certain Android devices, you may need to look for your Google Pixel Buds in the Bluetooth settings menu and add them as a new device.

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