You can dispute unauthorised Google Pay transactions and cancel certain payments.
Step 1: Check if the payment went through
- You can't dispute a payment until it's finished.
- The amount shown for payments that are still going through might change.
- When you stop a payment, it might take time before you get your money back.
Step 2: Check if someone you know made the payment
If someone in your family or a friend used your Google Wallet or your payment method, go to the relevant section below.
Cancel a Google purchaseImportant: This is for people, not businesses. For Google Pay for businesses, check the Payment centre Help Centre.
- Cancel a Google Play payment
- Request a YouTube refund
- For other Google products, go to the Help Centre
Important: When you stop a subscription, you won't get the money back for payments that you've already made. You can't change your mind about stopping a subscription, but you can always sign up again.
Step 3: Dispute a payment that you didn't make
Dispute a payment for Google productsIf you find a payment on the Google Wallet website that you don't recognise:
- Compare the Google Pay payment amount with what your bank says on their online banking app.
- Do not check the old bank statements or receipts; they might be wrong.
- If the amount that your bank shows is wrong or you don't recognise the payment, talk to the branch and try to fix the problem with them.
- If you can't fix the problem with the branch, you can say 'no' to the payment.
- If the payment was made with your debit card, credit card, bank account or any other payment method saved in Google Wallet, you can say 'no' to the payment. Learn how to report a problem.
Step 4: Dispute payments that you made with Google Pay
To dispute a suspected scam or fraudulent Google Pay charge that you made, contact your bank or card provider immediately. You can also report suspicious websites to Google. Learn how to report suspicious websites.