Manage recurring payments & subscriptions

To manage payments for recurring charges on subscriptions and other services:

1. Sign in to Subscriptions.
2. Find the product you want to view.
3. Select Manage.

Types of payments

Depending on the Google product or service, your recurring payments fall into one of these 5 categories:

• Automatic payments: When you owe a certain amount of money, your payment method is automatically charged.
• Automatic monthly payments: Your payment method is charged at the same time every month.
• Manual payments: You can pay a fee in advance for a product or service you’ll get or use later.
• Monthly invoicing: After you get your monthly invoice, you pay the bill within a set amount of time.
• Prepaid plans: You can pay a fee to use a product or service for a set time.
  • The plan doesn't automatically renew.
  • You can extend the plan through the app or in the Play Store app's "Subscriptions" section.

Manage your automatic payment method

Change your automatic payment method

1. Sign in to Subscriptions.
2. Find the subscription you want to edit and select Manage.
3. Under the card you’re currently using to pay, select Change payment method. If you don’t see this option, select Manage payment methods.
4. Choose a payment method.
5. Choose Submit.

Set a backup payment method

1. Sign in to Subscriptions.
2. Find the subscription you want to edit and select Manage.
3. Under the card you’re currently using to pay, select Change payment method. If you don’t see this option, select Manage payment methods.
4. Choose Update backup payment method.
5. Choose a payment method.
6. Choose Submit.

Tip: Some payment methods can't be used for subscriptions.

Cancel a subscription

If you cancel a subscription, any payments you've already made won't be refunded. Cancellations can't be undone, but you can always re-subscribe.

Cancel a subscription in Google Pay

1. Sign in to Subscriptions.
2. Find the subscription you want to cancel.
3. Select Manage.
4. Select Cancel subscription.
   • If "Cancel subscription" option is unavailable: Go to the Google product you subscribed to, select Manage subscription.
     • You can cancel the subscription there.
   • If both options are unavailable: Cancel through the subscription provider.

Cancel a subscription in Google Play

Important: When you uninstall an app, your subscription won’t cancel.

1. On your device, go to Subscriptions in Google Play.
2. Select the subscription you want to cancel.
3. Select Cancel subscription.
4. Follow the instructions.

 

Find canceled subscriptions

1. Sign in to Subscriptions.
2. At the top of the page, select Canceled.

Make an early payment

If you want to pay a bill early for some recurring charges, you can make a payment directly from your payments profile.

1. Sign in to Subscriptions.
2. Find the subscription you want to pay for and select Manage.
3. Choose Pay early.

Extend a prepaid plan

You can choose to extend your plan if you don't want to change your prepaid plan to a recurring payment.

To extend a prepaid subscription plan from Subscriptions:

1. Open the Google Play app .
2. Make sure you’re signed in to the correct Google Account.
3. Tap Payments & subscriptions Subscriptions.
4. On the prepaid plan that you want to extend, tap Extend.

To extend a prepaid subscription plan from the app details page:

1. Open the Google Play app .
2. Make sure you’re signed in to the correct Google Account.
3. Find and open the app with the prepaid plan you want to extend.
4. Tap Manage subscription Extend.

Tip: If you uninstall the app, your prepaid plan won't be canceled.

Fix issues in managing recurring payments and subscriptions

Can’t verify payment method

If you're in the European Economic Area (EEA):

• To add or edit your payment methods, you have to go through additional verification steps.
• If you have problems when you verify your payment methods, try these steps.

Can’t find missing subscriptions

You’re currently signed in as . If this isn't the Google Account that has your subscriptions, switch to the correct account and check the following:

• The email you use with the subscription app can be different from your Google Account.
• To find where you added the subscription, check your other email accounts and find the receipt of the subscription.

Payment method is declined

If you can't make a payment, try to update your payment method.

1. Go to payments.google.com.
2. At the top, select Payment methods.
3. Next to the payment method you want to update, select Edit.
   • If "Edit" is unavailable, remove the payment method and add it again.
4. To update an expired card, select Fix.
5. Enter the month (MM), year (YY), and security code.

Subscription stopped working

If there is an issue on your account, you may be:

• Blocked from signing up for a new subscription
• Blocked from reinstating a previous subscription
• Interruption to current subscription service

To resolve this, try the following steps:

Check for alerts on your account:

1. Check your email for alerts
2. Go to payments.google.com and at the top right, click Alerts

Complete identity verification

1. If the alert requires you to complete verification for your identity, learn more about how to verify your identity.
2. If you have already submitted verification docs, wait for a response and resolution before taking any further action .

Complete payment method verification

If the alert requires you to complete verification for your payment method:

1. Go to your payment methods to check they are up-to-date.
2. If not, next to the card that must be verified, click Verify.
3. If up-to-date, but still not working:
   1. Contact your bank because card issuer may be declining the payment
   2. Try a different payment method

Related resources

• Cancel, pause, or change a subscription on Google Pay
• Pay for Google products & services
• Find your Google purchase history
• Fix issues when you pay for Google products & services

Need more help?

If you still have issues or any questions, you can ask the community or contact us.